Leica GR10, Руководство по эксплуатации

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Printed Documentation
Support tool
The support tool provides comprehensive information about the receivers current status to our support team in the
case of a technical problem. This way any issue can be solved quickly. The effort needed from the reference station
user in solving the issue can be reduced to a minimum.
The Support tool can be used manually or in automatic mode.
If the user notices an issue with the receiver, an email can be sent to the NRS support team from the receiver. The
tool requires entering the identity and contact details of the receiver’s operator and a description of the technical
issue. When sending the email, the complete system information is stored in a file that is attached to the email. With
this bundled information, the NRS support team receives an extensive overview of the current status of the receiver.
The tool can also be set to automatic mode. In this case an email is sent to the NRS support team automatically
whenever the receiver detects a technical issue. In this case the user may be contacted by NRS support regarding
the sent information.
Please note that the receiver must be connected to the internet for using the support tool.
For further information about the support tool please see Support: Support tool .
Active Assist
During a support incident a GR user may be asked by the Leica NRS support team to connect to the Active Assist
server. Via this tool, the support team can access the receiver’s web interface without any security risk on the
receiver side. Since the tool does not make it necessary to actually access the protected network environment of the
receiver, this is a very secure way of providing support with the GR10.
In order to use the Active Assist tool, it is necessary to activate the Support user account. This allows access to the
receivers web interface. The support team is then able to access the complete receiver information and find the
source of a receiver issue that the GR user may have experienced.
Please note that the use of the Active Assist tool must be requested from the NRS support team. It will not be
possible to assist with any problems that have not been reported to the support team beforehand.
For further information about the support tool please see Support: Active Assist .
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