10. Support resources
Support resources
Background information
For assistance with the receiver we have provided a number of resources that can be used when there are questions
or technical problems while setting up and using the receiver.
•
Use the
Online Help
to get content based help for the receiver configuration.
•
Inform the GR10 support team of any technical issues via the
Support tool
.
•
Allow the support team to access the GR10 web interface via
Active Assist
for quick help
•
or visit the
myWorld
portal to keep all software and documentation up to date.
Online help
The online help is accessible via the web interface.
On each web interface page the help icon
is available. Clicking this button will open the online help related to
the current Web interface page. The help is open in a new browser window. This provides quick assistance for the
complete Web interface.
The online help can also be opened via the help link in the web interface menu.
The online help also contains information regarding the hardware, the receiver setup, available support tools and
general GNSS receiver information. It also contains a Getting Started section and a How to-guide that can provide
help for a more complex setup.
For further information about the online help please read the topic:
How to display and use the Online help
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