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10. Frequently asked questions | cgManager FAQ
Preliminary note:
In general, it must always be ensured that the most up-to-date firmware is present on
the EK533 plus 2.0 device and that the latest version of cgManager is used. Last
updated: 02 / 24 / 2020
You can check which versions are installed with cgManager and a connected EK 533 plus (2.0) via
"Help" -> "System info".
The version number for cgManager itself is shown in the program title bar.
The software can be updated online (registration required) at the following address:
http://langmatz.de/en/service/customer-service/
Issue
Solution
cgManager is displaying
"offline" status
• Using "Preferences" -> "Interface", check
that the interface in use is the right one.
• Ensure that the EK 533 plus connection
cable is securely connected to the notebook
and the device.
• If both connections are secure and you are
using a CrossCom USB cable, you may
need to reinitialise the interface. To do this,
close cgManager and remove the cable
from the notebook. Wait around 5 seconds,
then reconnect the cable and restart
cgManager.
• An "offline" status message can also
indicate incomplete firmware. If this is the
case, the firmware can be incorporated
via "File" -> "Firmware-Update".
The check box for "Activation" in the "Device
parameters" form is checked, but no sound
plays.
• Using "Edit" -> "Audio sequences" ->
"online", ensure that the sound is present on
the device.
• Ensure that the "Level max. (dB)" value
is sufficient.
• Ensure that the "Elevation (dB)" value is
sufficient.
• Ensure that night-time reduction or night-
time deactivation has not been activated
by mistake. It is possible that the logic
type is inverted.
•
• Check the operating voltage limit
settings (Fig. 66)
Element
Firmware
cgManager
Version
4.8
4.21.54.0
Содержание EK 533
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