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TROUBLESHOOTING
TROUBLE
CAUSE
REMEDY
This icon appears on screen:
1. Communication with the dispense
controller has been lost
1. Check connection between dispense
controller and touchscreen
This icon appears on screen:
1. Connection with touchscreen has been
lost
1. Contact Lancer Customer Service for more
information
Water leakage around nozzle.
1. O-ring is damaged or missing.
1.
Replace o-ring.
Miscellaneous leakage.
1. Gap between parts.
2. Damaged or improperly installed o-rings.
1. Tighten appropriate retaining screws
2.
Replace or adjust appropriate o-rings
Insufficient water flow.
1.
Insufficient incoming supply water
pressure.
2. Shutoff on mounting block not fully open.
3.
Foreign debris in water flow control.
4. Foreign debris in water pump strainer
1. Verify incoming supply water pressure is a
minimum of 25 PSI (0.172 MPA).
2. Open shutoff fully.
3.
Remove water flow control from upper
body and clean out any foreign material to
ensure smooth free spool movement.
4.
Remove water pump strainer and clean.
Insufficient product flow.
1.
Insufficent CO
2
pressure to BIB pumps.
2. Out of CO
2
.
3. Shutoff on mounting block not fully open.
4.
Foreign debris in product flow control.
5. Bad product pump.
1.
Adjust CO
2
pressure to 80 PSI (0.550
MPA) [minimum 70 PSI (0.480 MPA)] for
BIB pumps.
2.
Replace CO
2
tank/refill.
3. Open shutoff fully.
4.
Remove product flow control form upper
body and clean out any foreign material to
ensure smooth free spool movement.
5.
Replace BIB pump.
Erratic ratio.
1. Incoming water and/or product supply not
at minimum flowing pressure.
2.
Foreign debris in water and/or product flow
controls.
1.
Check pressure and adjust
2.
Remove flow controls from upper body and
clean out any foreign material to ensure
smooth free spool movement.
No product dispensed
1. Water and product shutoffs on mounting
block not fully open.
2. Electric current not reaching valve.
3.
Improper or inadequate water or product
supply.
4. Transformer Failure
5. Bad valve solenoid(s)
1. Open shutoff fully.
2. Check electric current supplied to valve.
If current is adequate, check solenoid coil
and switch, and replace if necessary.
3.
Remove valve from mounting block and
open shutoffs slightly and check water and
syrup flow. If no flow, check dispenser for
freeze-up or other problems
4.
Reset transformer circuit breaker. If
breaker trips again check for pinched wire
harness at backblocks
5.
Replace Solenoid(s)
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