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Note: For safety, contact a qualified serviceman for all repair work.
PROBLEM
LIGHT STATUS
POSSIBLE CAUSES
RELEVANT SECTION OR
REQUIRED ACTION
1. Auger jammed.
1. Move auger motor back and forth to
free jam.
2. Auger motor failed.
2. Replace auger motor.
3. Auger slipping.
3. Tighten auger bolt.
4. No pellet fuel.
4. Refer to "Starting your heater for the
first time" section.
1. Pressure switch failure.
1. Replace pressure switch.
2. Pressure switch tube broken
or loose.
2. Replace pressure switch tube.
3. Exhaust vent plugged.
3. Clean exhaust venting and pressure
port.
4. Exhaust fan failure.
4. Replace exhaust fan.
5. Heater Leaking.
5. Inspect Door, Ashgates, etc.
6. Burn pot plugged.
6. Clean Burn Pot.
1. Manual reset thermal disk
has tripped.
1. See “Manual Reset Thermal Disk”
section under “Component
Description”.
2. Manual reset thermal disk
failure.
2. Replace manual reset thermal disk.
1. No power to the unit.
1. Verify that unit is plugged into a
powered 120 volt electrical outlet.
2. Auger cycle timer failed.
2. Replace auger cycle timer.
3. Start button defective.
3. Replace push button start.
4. Feed control failed.
4. Replace feed control.
1. Stove in “Cool Down”.
1. Allow sufficient cool down time.
2. Defective auto thermal disk. 2.Replace auto thermal disk.
3. Control 15 minute timer.
3. Replace timer.
1. No pellet fuel.
1. Add pellet fuel to hopper.
2. Igniter failure.
2. Replace igniter fuse and igniter.
3. Burn pot dirty.
3. Clean burn pot.
N/A
1. Burn pot dirty.
1. Clean burn pot. See “Component
Description” as well as "Maintenance”
sections.
1. Not enough air.
1. Adjust air damper.
2. Too much fuel.
2. Reduce feed rate.
3. Poor quality and non
standard fuel.
3. Change fuel supplier.
1. Too much air.
1. Reduce air damper.
2. Heat exchange requires
cleaning.
2. Clean heat exchanger. See
“Maintenance” section.
3. Poor quality fuel.
3. Change fuel supplier.
1. Not enough air.
1. Adjust air damper, Clean stove.
2. Too much fuel.
2. Adjust feed rate.
3. Poor quality and non
standard fuel.
3. Change fuel supplier.
1. Too much air.
1. Reduce air damper.
2. Feed rate set too low.
2. Increase feed rate.
1. Too much air.
1. Reduce air damper.
2. Feed rate set too low.
2. Increase feed rate.
Smell of smoke in room.
N/A
1. Joints in vent pipe not
sealed properly.
1. Seal venting system with high
temperature RTV silicone sealant.
1. Unit is overheating.
1. Reduce the feed rate.
2. Fan Thermal Disk Failed.
2. Replace Fan Thermal Disk.
3. Fan Speed Control Failed.
3. Replace Fan Speed Control.
Feed shuts off when door
is opened.
N/A
1. Normal Operation.
1. Close door.
Stove won’t light.
Top Light Blinking
Middle Light Blinking
Bottom Light Blinking
Top Light Pulsing
Middle Light Pulsing
Bottom Light Off
Top Light Pulsing
Middle Light Off
Bottom Light Off
Top Light Off
Middle Light Off
Bottom Light Off
Stove won’t turn OFF.
N/A
No Fuel Feed/ Unit won’t
start.
Top Light Blinking
Middle Light Blinking
Bottom Light Blinking
Stove not operating
properly. Damper
adjustment does not
affect the burn rate. Lazy
flame. Fuel piles up in
burn pot.
N/A
Short flame on high feed.
N/A
Too large and dark
orange flame.
N/A
Not enough Heat output.
N/A
Circulation fan always
runs on high.
N/A
Flame go out on low
feed.
N/A
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