Kodak s1740 Скачать руководство пользователя страница 69

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A-61593 September 2007

4-17

Additional
troubleshooting

The following are additional troubleshooting situations that may arise.

Situation

Solution

General problems with the
scanner (Endorser,
Encoder, etc.) and the
specific troubleshooting
does not work

1. Cancel the run, and start it again.

2. Exit the Operating System Software, and

start it up again.

If this does not work:
3. Exit the Operating System Software. Turn

the scanner off; wait about 15 seconds and
turn the scanner back on. Then restart the
computer and start the Operating System
Software again.

Doctype unknown in the
Document List.

No Run Definition of the current run fits with the
current document.

The text output file contains
just the UN and blanks.

Check the type of the document in the
Document List. If it is unknown, there may be an
error in the Run Definition.

Machine is blocked.

Use the

Force Jam

Force Jam Handling

buttons to store the processing documents
before turning off the scanner.

Machine status: Run in use The Operating System Software cannot start the

selected run. There may not be a suitable Run
Definition for the run.

Scan module in the Context
Selection list is not
available.

Check the license server.

Содержание s1740

Страница 1: ......

Страница 3: ...u 2 4 View menu 2 5 Extras menu 2 6 Information menu 2 8 Context Selection bar 2 10 Toolbar buttons 2 11 The Display area 2 12 Status bar 2 14 Changing table properties and global fields 2 15 Descript...

Страница 4: ...17 4 Troubleshooting 4 1 Compare Module errors 4 1 Scanner Module errors 4 1 Encoder errors 4 3 Endorser errors 4 3 Format Module errors 4 6 Logic Module errors 4 6 Control of the Operating System So...

Страница 5: ...can encode MICR data on documents With the barcode encoding option you can imprint the same barcode up to three barcodes in one run on every page of a document to keep pages from the same file togeth...

Страница 6: ...g System Software NOTE Most options on the menus can also be performed by using the toolbar icon bar or a Ctrl key sequence For the purpose of this manual all procedures are described using the menu o...

Страница 7: ...he scanner on before you turn on the host PC 2 Turn on the host PC 3 Double click on the s1700 Operating System Software icon The Login screen will be displayed 4 Enter your Account name and Password...

Страница 8: ...job you want to run the main screen will be displayed NOTE The following screen may appear differently depending on your system configuration Exiting the operating system software To exit the operati...

Страница 9: ...text and outputs the scanned images to the desired file format Transfer sends the scanned information to the receiving application Run Definition this is where the job definitions are defined Statist...

Страница 10: ...based upon which module you are using 4 Context Selection bar provides a listing of the available modules within the operating system software The icon highlighted is the module that is currently bei...

Страница 11: ...he colors used in the Document List and provides access to PDF files of supporting documentation Tray menu This menu provides tray grouping options of documents within a run Multiple trays of document...

Страница 12: ...ing or double feed detection on the next document Define Special Feed allows you to enable or disable double feed detection so you can process unusual documents Pause pauses the scanner The transport...

Страница 13: ...ange them again Freeze Layout as default saves the window layout as the default for all users This option is available for System Administrators only Set Layout to default the user layout is deleted a...

Страница 14: ...nce selected the window will close and the operating system software will be displayed in the selected language NOTE Select Assign new language to user to assign the selected language permanently to t...

Страница 15: ...displayed allowing you to enter pertinent information about the run and save it to a log file 1 Enter any information that will help diagnose the problem in the Problem Description Precondition for th...

Страница 16: ...r configuration and the installation settings The Module Versions tab provides an overview of the operating system software modules If any entries are color coded see the table below for a description...

Страница 17: ...y the status select this option Review the message and click on Continuous Feed to continue scanning or OK to close the dialog box If you want more details regarding the message click Details on Jam H...

Страница 18: ...module It controls the scanner and creates a native output file Statistics this module allows statistical evaluations of the actions in Scan Convert receives the output from Scan and generates a text...

Страница 19: ...s feeder have been fed Single Feed one document will be fed Thick Feed if double feed detection is disabled default this option will be available Special Feed allows you to disable endorsing encoding...

Страница 20: ...lumns selected in the Table Properties window determine the columns displayed See Appendix A Table Properties and Global fields for more information Buttons the Mark Jam and No Jam buttons are only av...

Страница 21: ...dow to the right Once displayed you can use these Toolbar buttons displays the front or back side of the scanned document redisplays the image to the original size magnifies the image by X reduces the...

Страница 22: ...When the scanner is not feeding documents If you press the Pause button If the feeder is empty NOTE You can close or cancel a run or manually change the tray in the Idle state Active Documents are bei...

Страница 23: ...l system fields on the Document List The following provides descriptions of the special system fields on the Master Document List Document State column In addition to colored backgrounds you can also...

Страница 24: ...during jam clearing image monitors are available The image monitors show the image related to the selected document and surrounding documents If no offset is defined the displayed image corresponds t...

Страница 25: ...document is shown e g front side black white Zoom to fit in window displays the entire length and width of the image so it fits in the Image Monitor window Zoom in enlarges the displayed image Zoom o...

Страница 26: ...each module 2 Toolbar frequently used menu options are also available as toolbar buttons These buttons are different based upon which module you are using 3 Task table provides all current runs and t...

Страница 27: ...Document List and provides access to PDF files of supporting documentation NOTES In Test mode of Convert and Statistics there is an additional menu item Diagnostics which allows you to import and exp...

Страница 28: ...lection a task that was closed will be opened and processed again Delete Selection the selected task will be deleted Select all tasks all tasks will be selected Select closed tasks all closed tasks wi...

Страница 29: ...ch Processing when selected the module looks for open runs after each refresh and starts batch processing Pause Batch Processing pauses the batch that is currently being processed Start Selection star...

Страница 30: ...the run depending on the module in use Convert converts output format Transfer transfers the files to the output destination folder Split Secondary run Status provides the current state of the run The...

Страница 31: ...n was created Last Modified date and time the run was last processed Destination the next destination where the task file will be sent Button Color State of run Green All runs in the Task table are cl...

Страница 32: ...d for the run to reach the Idle state T_Feed time the operating system software spent in the Active state T_Idle time the operating system software spent in the Idle state _Idle number of times the op...

Страница 33: ...roperty panels of Convert Transfer and Statistics Convert Property Panel Type Description RUN_DEF Name of the run definition used It contains the rules for the conversion UN_FIRST Identification numbe...

Страница 34: ...shed MACHINE_PREPARETIME Time needed to reach the Idle state MACHINE_FEEDTIME Time the operating system software spent in the Active state MACHINE_IDLETIME Time the operating system software spent in...

Страница 35: ...codelines of this tray MICR_DOC_REJECTS Number of documents containing at least 1 reject in the MICR codeline MICR_CHARS_REJECTS Number of rejects in all MICR codelines of this tray MICR_CHAR_VALID Nu...

Страница 36: ...running a job and clearing document jams Starting the s1700 Operating System Software 1 If the scanner is not turned on turn the scanner on before you turn on the host PC 2 Turn on the host PC 3 Doubl...

Страница 37: ...u select the job you want to run the main screen will be displayed 6 Insert one or more documents into the feeder of your scanner 7 Click Continuous Feed to start the scanner The scanner will feed one...

Страница 38: ...feeder and click Continuous Feed All documents will be fed until the stack is finished Finishing the run When you finish a run you are storing the output files of the scanned documents 1 When the scan...

Страница 39: ...nvert will create your output as defined in the Run Definition When Convert is finished it creates a task for Transfer 4 Select Transfer The following window is displayed The Transfer module copies th...

Страница 40: ...een should be rescanned To clear a physical jam 1 Remove any jammed documents from the scanner and click Clear Track Any document left in the scanner will be deposited in one of the overflow pockets W...

Страница 41: ...nal states and colors appear in the Document List Extended jam clearing can only be performed by a System Administrator or someone who has permission for this task Documents marked for extended jam cl...

Страница 42: ...et all documents that Should be Deleted to the OK state 1 Click No Jam When you click No Jam all documents highlighted in violet will be highlighted in yellow and will be unmarked 2 Click the Jam Clea...

Страница 43: ...nts highlighted in violet will turn gray NOTE All documents that are set to OK need to be manually placed into the correct pocket and the deleted documents need to be placed back into the feeder Speci...

Страница 44: ...The sample Run Definitions in this section may need to be modified to meet your needs Second pass encoding Second pass encoding may be used to encode an amount on a check The first pass you will encod...

Страница 45: ...k file and rct file will be created for second pass encoding The task file is named Tray000000nPass2 task xml and the rct file is named Trayn RCT xml where n is the number of the tray in both names 9...

Страница 46: ...Look Ahead button again the Lookahead information will be redisplayed 13 Feed some documents The fields of the scanned documents appear in the Document List If the document matched an entry in the Lo...

Страница 47: ...once even though they have been run through the scanner more than once 1 Log into the s1700 Operating System Software The Run Selection window will be displayed 2 Select DE_FineSortDemo_Pass1 and cli...

Страница 48: ...3800040 INFO INFO TYPE KTO 0939652400 INFO INFO TYPE MZF INFO TYPE DOC_LENGTH 1494 INFO INFO TYPE DOC_HEIGHT 1059 INFO INFO TYPE OCR1_DATA CDATA 0939652400 0000001049 51380040 20 INFO INFO TYPE _Split...

Страница 49: ...s If a document could not find a match the scanner will stop and display the following message Too many mismatches and the documents will be transported to the overflow pockets 12 Compare the document...

Страница 50: ...processed document has too many rejects or substitutions to be identified Machine Status Too many mismatches The documents appear in the wrong sequence if the processed documents do not appear in the...

Страница 51: ...maged and cannot be processed Put the document or a substitute into the requested pocket and click Create selected item The information will be copied from the control file and placed in the correct f...

Страница 52: ...functioning properly To run a print test From the Run Selection window 1 Select MZI Demo and click Select 2 Place approximately 10 blank documents larger than check size in the feeder 3 Click Run 4 Vi...

Страница 53: ...rror Solution Clear the document jam CMP06 Init error An error occurred while a run was open The Compare control of the Run Definition may not contain valid data Solution Check the definition of the C...

Страница 54: ...eck the Destination field in the Document List Avoid running other programs simultaneously CS36 Pocket 2 3 are full A pocket is full or a document did not get deposited correctly Solution Empty the fu...

Страница 55: ...lution Collect the two documents and refeed ECS35 Encoder Ink supply reaching end The ink is running out Solution Load a new ribbon cartridge after the current run has finished ECS40 Encoder Too much...

Страница 56: ...r Internal error Solution Call Service EDS103 MZI order not allowed in this state Internal error Solution Call Service EDS104 MZI invalid command number Internal error Solution Call Service EDS105 MZI...

Страница 57: ...ee the MLE application programs guide Contact your system administrator EDS144 MZI overload in master processor Internal error Solution Call Service EDS146 MZI error in print head 1 Internal error Sol...

Страница 58: ...General error in parser module Internal program error Solution Select another parser module in the Run Definition FOR02 Initialization error in parser module Internal program error Solution Select ano...

Страница 59: ...ter error Solution Check the Run Definition NBM04 Machine init error There is an initialization problem at the scanner interface Solution Close the operating system software turn off the scanner and t...

Страница 60: ...of all documents in the tray cannot be performed REMOVE TRAY because the start tray is no longer in the scope of the item buffer The processing will change to standard handling REMOVE _TRUE NOTE Be aw...

Страница 61: ...uns Solution Check your license NBM53 Double feed or gap too small or skew identified for Doc 1 Double feed or Gap Detection logic has detected a problem Solutions Check the document thickness Scanner...

Страница 62: ...onsecutive error Solution See the first entry in Machine Status NBM105 ScanControl Can t set overflow Consecutive error Solution See the first entry in Machine Status NBM106 ScanControl Can t clear tr...

Страница 63: ...checkpoint Internal error Solution Call Service NSO06 RAM Memory low RAM is low Solution Check the RAM NSO07 Operation rejected by user logic field JAM The application logic does not permit RunOpen Fi...

Страница 64: ...e Solution Check the usage of the Compare field or deactivate field check see Compare options Run Open validation on Compare fields NSO44 Compare Field s inconsistent in RCT file 2 The field content d...

Страница 65: ...ion An error occurred during the initialization See the log for more information Solution Check the settings and retry OCX023 Scanctrl is still running Scan Control is already running or is still runn...

Страница 66: ...penScsiId CloseScsiId Internal error Solution Jam handling OCX043 Scanner DLL Invalid parameter in registry Internal error Solution Jam handling OCX044 Scanner DLL Registry entry not found Internal er...

Страница 67: ...th field Solution Check the Run Definition OSn06 Document too short The document height is smaller than value in the Minimum width field Solution Check the Run Definition OSn07 Optics document process...

Страница 68: ...in text output module Inconsistent Sort Definition file access error Solution Check output directory Try another sort resp run check the current run definition OUT03 Disk for text output is full No s...

Страница 69: ...the computer and start the Operating System Software again Doctype unknown in the Document List No Run Definition of the current run fits with the current document The text output file contains just t...

Страница 70: ...stination PCE1003 Task 0 failed because of unknown format The format being used is not supported Solution Select another format in the Run Definition PCE1004 Task 0 failed because of unknown scope The...

Страница 71: ...Internal error Solution Export Scan data using the Convert diagnostics function and send the file to Kodak Service for further analysis PCE3001 Task 0 references undefined converter class The defined...

Страница 72: ...h is invalid Solution Use a different output path in the Run Definition PCN5009 Task 0 failed because of error in NativeConverter 1 out of memory Internal error Solution Save the log files of this tas...

Страница 73: ...rror Solution Save the log files of this task in Convert and Scan and send them to Kodak Service PCN5019 Task 0 failed because of error in NativeConverter 1 error working with CleanUp Internal error S...

Страница 74: ...rvice PCN5500 Task 0 failed because of error in NativeConverter 1 error working with handle for existence verification Internal error Solution Save the log files of this task in Convert and Scan and s...

Страница 75: ...orrect PSE1014 Task 0 failed because SORTGROUP_DEF not found The SORT_GROUP is not present Solution Verify in Split that SORT_GROUP is set up PSE1103 Task 0 failed because VCT is invalid The parsing o...

Страница 76: ...s error PTE4002 Task 0 failed because of DZV_ REG_ERROR General DZV Server access error Solution See PTN detail messages should be combined with this error PTE4003 Task 0 failed because of DZV_ REFRES...

Страница 77: ...endDocvAuftrag Internal error Solution Save the log files of this task in Convert and Scan and send them to Kodak Service PTN1008 Task 0 detail error in NativeTransfer 2 Unknown status info received I...

Страница 78: ...or change the Run Definition PTN1022 Task 0 detail error in NativeTransfer 2 invalid sourcefilename Error in the Run Definition Solution Change the Run Definition PTN1023 Task 0 detail error in Native...

Страница 79: ...TN1036 Task 0 detail error in Native transfer 2 invalid parameter nullptr Internal error Solution Save the log files of this task in Convert and Scan and send them to Kodak Service PTW Transfer warnin...

Страница 80: ...the Run Definition PXE0004 Recovery of task file 0 failed The renaming or deletion of broken task files failed Solution Analyze the task directory of Convert and Tools log or zip it and send it to Ko...

Страница 81: ...three global fields Date Time and State Additional fields columns can be added to the Document List via the Table Properties dialog box To access the Table Properties dialog box 1 From the main Scan w...

Страница 82: ...ve any of the column names you want to display on the Document List When you have all the column names you wish to display in the Visible Column list click Accept 4 Arrange and resize the columns as y...

Страница 83: ...Maximum thickness of the document DOC_THICK_MIN Minimum thickness of the document DOC_TYPE Name of the physical type of the document in the definition of the parser DOC_TYPES_LOGICAL Names of the log...

Страница 84: ...cending number of the run instance RUN_ID This field exists in controlled runs only It contains the prefix of the file name of the task file and value of the tag ID in the task file RUN_STATE States o...

Страница 85: ...the batch was not complete UN Unique Number This is the unique serial number for the application The UN increments for each document with the state OK and is reset during jam clearing so the UN does...

Страница 86: ......

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