A-61593 September 2007
3-5
Handling document
jams
Occasionally a document jam occurs that needs to be cleared before
you can proceed. It is very important to handle document jams
correctly. This avoids documents being scanned twice or not at all.
There are two types of jams:
Logical jam
: the operating system software has recognized a problem
(e.g., sequence error). The document with the error will be sent to the
overflow pocket, scanning will stop, the track will be cleared and a
message will be displayed (refer to Steps 3-7 below).
Physical jam
: a document has been jammed in the scanner (e.g.,
document was blocked, a cover was not closed, etc.). When this type of
jam occurs, the scanner stops immediately and documents will remain
on the transport. A message will be displayed via the operating system
software which provides the location of the jam.
Any documents on the Master Document List that are highlighted in any
color other than green should be rescanned.
To clear a physical jam:
1. Remove any jammed documents from the scanner and click
Clear
Track
. Any document left in the scanner will be deposited in one of
the overflow pockets.
When the track is clear, the main window will display the documents
that went through the scanner. The documents will either be in the
feeder or in the overflow pockets.
2. Be sure all documents are removed from the track either by
manually removing them, or verifying that the Clear Track function
deposited them in an overflow pocket. Be sure
ALL
jammed
documents are removed before continuing scanning.
3. Look at the Document List in the main window. Documents that
have been processed correctly have a green background.
Documents that were not processed correctly will have a violet or
red background.
4. Remove all of the documents that are highlighted in red or violet
from their pockets and put them back into the feeder. Be sure to
compare the documents with the listing on the Document List.
NOTE: If you want to see the scanned document, click on the line
on the Document List and the image will be displayed on
the image monitor.
