Kaleidescape Part No. 101-0105-00 Rev 5
Page 115
Kaleidescape Premiere Line Installation Guide
Troubleshooting Guide
The following tables provide information to troubleshoot most common
problems encountered during installation.
Troubleshooting Problems with the Network
Troubleshooting Problems with the Browser Interface
Troubleshooting Problems with Imports
Troubleshooting Problems with Audio & Video
Troubleshooting Parental Control
Troubleshooting Kaleidescape Conductor
Troubleshooting Power
Problem
Probable Cause
Solution
The front panel does
not glow when power
is applied.
1. Power source is not
turned on or there is a
loose power
connection.
Check that the power source is turned on and
power cables are secure. Verify the socket is live by
using a socket tester. Test using a spare IEC power
cord.
2. The component is in
standby mode.
Use the
ON
button on a remote control to exit
standby mode and turn on the player.
If a remote is not available, press the
POWER
button on an M500 Player, 1U+ Movie Server or 3U
Server. There is no power button on the M300
Player, or the DV700 and M700 Disc Vaults. They
will power on when the power cord is connected.
3. With a 1U+ Movie
Server or 3U Server,
there is no contact
between front panel
and chassis.
Clean contacts and reseat the front panel. Press
the
POWER
button behind the front panel to help
determine if the front panel is defective or if the
contacts are dirty, or defective.
Dirty contacts can be cleaned with a pencil eraser.
4. The power supply
needs to be reset.
With older components, the power supply may need
to be reset. Unplug the power cord for 5-10 minutes
before re-connecting. If the problem continues,
contact an authorized Kaleidescape dealer or
Kaleidescape Technical Support.