![Kaleidescape premiere series Скачать руководство пользователя страница 129](http://html1.mh-extra.com/html/kaleidescape/premiere-series/premiere-series_installation-manual_650191129.webp)
Kaleidescape Part No. 101-0105-00 Rev 5
Page 129
Kaleidescape Premiere Line Installation Guide
Troubleshooting Problems with Audio & Video
Problem
Probable Cause
Solution
No audio
1. Audio cables loose or
disconnected.
Check audio cable connections and
terminations.
2. Wrong audio source
selected
Verify that the audio system is set to play
Kaleidescape audio.
3. Using optical, coaxial,
or analog output when
playing a movie, and
HDMI audio decode
mode
is set to
Bitstream pass-
through
.
• Open the
SETTINGS
> Components
page in
the browser interface, click the
Settings
button for the player, select the
AUDIO
tab,
and set the
HDMI audio decode mode
to
Player decode
.
• Listen to audio through the HDMI
connection.
4. EDID is inaccurate or
corrupt.
• Correct the EDID if possible.
• Open the
SETTINGS
> Components
page in
the browser interface, click the
Settings
button for the player, select the
AUDIO
tab,
and open advanced audio settings. Select
Receiver supports
for the supported sound
modes.
5. Error in the control
system programming
If using a controller with the Kaleidescape
system, check controller programming and
connections.
6. Home-authored
content
Some home-authored content can contain video
but no audio. Refer to the article at
www.kaleidescape.com/go/home-movies.
No audio in multiple
zones
1. Zones not set correctly Verify that the zone to be controlled is the zone
that is actually being controlled.
2. Using optical, coaxial,
or analog output when
playing a movie, and
HDMI audio decode
mode
is set to
Bitstream pass-
through
.
• Open the
SETTINGS
> Components
page in
the browser interface, click the
Settings
button for the player, select the
AUDIO
tab,
and set the
HDMI audio decode mode
to
Player decode
.
• Listen to audio through the HDMI
connection.
Audio level too low for
movies
Setting for number of
audio channels is
incorrect
Open the
SETTINGS
> Components
page in the
browser interface, click the
Settings
button for
the player, select the
AUDIO
tab, and set the
HDMI audio decode mode
to
Player decode
.
Select
Two-channel
under
Number of audio
channels
.