Kaleidescape Part No. 101-0105-00 Rev 5
Page 133
Kaleidescape Premiere Line Installation Guide
Troubleshooting Kaleidescape Conductor
A restricted movie is
not hidden.
Movie is unrecognized and
does not have the correct
rating.
Temporary solution is edit the rating manually
from the
MOVIES
tab.
Permanent solution is to use the Kaleidescape
loan process, see
www.kaleidescape.com/loan
.
Cannot block adult
content.
Confusion with how to set
up just two levels of
parental control when four
levels are available.
1. Open the
SETTINGS >
Parental Control for
Movies
page on the browser interface.
2. Set a passcode for
Restricted content
and
set the rating to
All Movies
.
3. Next set the rating for
The main library
to the
acceptable movie rating for the whole family.
4. Click
OK
.
If the players are set to
Automatic Safe Level
,
this procedure works for a simple two-level
configuration.
To hide the existence of the restricted content
level on the Parental Control view, select
Hide
Restricted Content
. To access the restricted
level, enter the passcode from any view.
Problem
Probable Cause
Solution
Conductor does not
connect.
1. Computer name is too
long.
Check computer properties and verify that the
computer name is 14 characters or less. Change
the name if necessary.
2. NetBIOS problem.
• See
Network Requirements on page 165
• Contact Kaleidescape Technical Support.
Conductor does not
work on the Mac.
This configuration is not
supported.
Conductor is not supported on a Mac. However a
Windows emulator such as Parallels Desktop
can be used.
If an emulator is used, the Windows version of
iTunes must be installed because Conductor
does not sync with the Mac version.
Cannot sync
Conductor on a VLAN
through a second
router.
Computer uses NetBIOS
and NetBIOS does not
work across VLANs.
Connect computer to the same LAN as the
server.
