Kaleidescape Part No. 101-0105-00 Rev 5
Page 126
Kaleidescape Premiere Line Installation Guide
Some content is
missing from the
browser interface.
1. At least one server is
missing from Premiere
system that contains
multiple servers.
Check power and connectivity of all servers in
the system.
Open
http://[server_ip_address]/lskd.html
and check that all servers are listed, and then
sort by
Effective SGID
. If a server does not have
the same
Effective SGID
, open the browser
interface and click
add a component
in the
message at the top of the page, and add the
server to the system.
2. Content has been
moved to the Trash.
Visit the
Trash
on the
MOVIES
or
MUSIC
page
and select the missing titles and return them to
the library.
Control panel in the
browser interface
does not control the
player.
1. Latest version of Java
not installed.
Enable Java in the web browser or go to
www.java.com
to download the latest version.
The download process verifies that Java is
running and installed before updating.
2. A control panel for a
zone other than the
one being viewed was
unintentionally
opened.
Verify the correct zone is being controlled. Be
sure to name the players on the
Components
page to help identify the movie and music
zones.
Browser interface is
running slowly.
Mismatched or duplicate
IP addresses
Browser interface will load slowly until any
network changes are in place; however, loading
http://[server_ip_address]/lskd.html
will not
be slow. Use this page to check IP addresses.
To change any IP addresses, open the
SETTINGS
> Components
page in the browser interface,
click the
Settings
button for the component,
select
NETWORK
tab and make settings
changes, then reboot the applicable component.
The login screen
appears, but unable
to log in to the
browser interface.
The browser interface is
protected with a
password.
If the system administrator does not know the
password, make sure the server is connected to
the Internet and contact Kaleidescape Technical
Support.
Problem
Probable Cause
Solution