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Chapter 7 — Managing, Maintaining, and Troubleshooting the PA30
PA30 Print Engine User’s Manual 109
Problems with Connectivity
When troubleshooting problems with connectivity, make sure
you know and understand these network-specific items:
• TCP/IP settings
• If your PA30 includes the 802.11g wireless option: wireless
network settings including the SSID, 802.1x security, user
names, and passwords
• COM port settings for serial connections
You should also make sure all physical network connectors and
cables are in good working order.
Problems with Using the PA30 in an Applicator System
Many problems you may encounter when using the PA30 in an
applicator system can be solved by carefully checking the PA30
applicator port settings and changing them accordingly. For help,
see
“Configuring Applicator Port Settings” on page 34.
If the PA30 does not respond to signals from the applicator, try
these solutions:
• Check these applicator port settings:
• Applicator port status should be Enabled.
Symptom Possible Problem and Solution
The PA30 is not
communicating in your
Ethernet network. Make sure you have configured the PA30
network settings correctly. For help with
network settings, see
“Changing TCP/IP
Settings” on page 52.
You have assigned a
static IP address to the
PA30 but cannot
connect to it over your
network. By default, the PA30 looks for a DHCP
server for its TCP/IP settings. Be sure that
the IP Selection parameter is set to Manual.
For help, see
“Changing TCP/IP Settings”
on page 52.
You cannot
communicate with the
PA30 via the serial port. Make sure you have configured the PA30
serial communications settings correctly. For
help with serial communication settings, see
“Changing Serial Communication Settings”
on page 50.