5020 Data Collection PC User’s Manual
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9-6
Problems While Operating the 5020 (continued)
Problem or Message
Solution
The 5020 is running slowly.
Remove any unnecessary programs. Use the Application Manager in
the Unit Management application to remove programs. For help, see
“Removing Application Programs” in Chapter 4.
If the 5020 is still running slowly, increase the program memory. Use
the System applet in the Control Panel to adjust the memory allocation.
For help, see “Adjusting Memory Allocation” in Chapter 4.
The 5020 does not have enough storage
memory to load a file.
Remove any unnecessary files. Use File Manager in the Unit
Management application to delete files. For help, see “Deleting a File”
in Chapter 5.
If the 5020 still does not have enough storage memory, increase the
storage memory. Use the System applet in the Control Panel to adjust
the memory allocation. For help, see “Adjusting Memory Allocation” in
Chapter 4.
With DHCP enabled, you check the network
parameters and they are incorrect.
In the Configuration application or the remote Unit Management
application, click or choose the Refresh button in whatever screen you
are at.
You have an RF 5020 but the Radio Connect
icon (
) is not displayed in the Notification
Tray.
The 5020 is not connected to an access point. You may be out of range
of an access point, the access point may be turned off, or the 5020 may
not be configured correctly. For help configuring the 5020, see
“Configuring the 5020 to Operate in a Network” in Chapter 3.
The Radio Connect icon blinks.
The 5020 is trying to connect to an access point. You may be out of
range of an access point, you may be about to go out of range of an
access point, or the access point may have recently been turned off.
Also make sure that the radio parameters are set correctly. In the
Configuration application under Network, select Radio. For help, see
“Using the Configuration Application on the 5020” in Chapter 3.
You open a text file in mini-Notepad and only
see a row (or rows) of boxes instead of text.
Mini-Notepad only supports Unicode text files. You may have opened
an RTF (rich text format) file or a regular text file. To exit the file,
choose File and then Exit from the mini-Notepad menu. You must save
a text file as a Unicode text file to view it in mini-Notepad on the 5020.
One of the Data Buffer icons blinks:
Data buffered in
Data buffered out
Data buffered in and out
No data is currently pending
There is a connection problem with a UDP Plus Gateway. Make sure
the 5020 is in range of an access point and that the 5020 and DCS 300
are configured correctly. For help configuring for UDP Plus, see
“Configuring UDP Plus Protocol for a DCS 300 Network” in
Chapter 3.
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