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General Feature Codes
FEATURE NAME
FEATURE CODE
NEW CODE
Account code – Following Calls
391
Account Code – Optional
390
ACD Agent Log In
326
ACD Agent Log Out
327
ACD Agent Log In/Out
328
ACD Agent Wrap-Up Terminate
329
Agent Help Request
375
Agent Help Reject
376
Answer (Ringing Call)
351
Automatic Intercom Access
On/Off
361
Automatic Line Access On/Off
360
Automatic Line Answer
350
Background Music On/Off
313
Call Forward All Calls
355
Call Forward If Busy
357
Call Forward if No Answer
356
Call Forward No Answer/Busy
358
Conference
5
Change Language
301
Data
340
Default Station
394
Directory
307
Display Time and Date
300
Do-Not-Disturb
370
Do-Not-Disturb Cancel
371
Do-Not-Disturb On/Off
372
Do-Not-Disturb Override
373
Enhanced Speakerphone Enable
310
Feature Key Default
395
Group Listen
312
Handsfree On/Off
319
Headset On
315
Headset Off
316
Headset On/Off
317
Hold – Individual
336
Hold – System
335
Hookflash
330
Hunt Group Remove
322
Hunt Group Replace
323
Hunt Group Remove/Replace
324
Message
365
Cancel Message That You Left
366
Cancel Message On Your Phone 368
Silent Message
367
Microphone Mute On/Off
314
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