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Making and Receiving Calls
Placing Intercom Calls
1. Dial an extension number (with or without handset lifted).
2. If you hear a double tone, wait and then speak. Wait for the call to be answered when you
hear the continuous ringing.
To place a non-handsfree call that will ring at the other phone until answered, press “#” before
dialing.
To leave a message if there is no answer or the phone is busy, press MSG key and wait for the
message center to pick up.
If the extension is unavailable (but not in do not disturb), you may stay on the line until the
phone is available.
To request a call back, press “6” and hang up. Your phone will ring when the extension if
available. Press “6” again to cancel before you get your callback.
Answering Intercom Calls
To respond to an intercom call coming through on your speakerphone, either speak towards your
speaker or lift the handset for privacy.
To respond to a ringing intercom call, press SPKR or IC and speak towards your speaker or lift the
handset for privacy.
To disable your phone’s handsfree answering feature, dial “319” while on-hook. Dial “319” again
to enable.
To redirect a ringing call, press SPCL and dial “331” then the extension or outside number to
receive the call.
To accept an Off-Hook Voice Announce call (a call that comes through on your speakerphone
while you are on a call – you will hear a double tone), talk handsfree with the caller over the
speakerphone. The caller on the handset will be able to hear you and the caller.
To block an OHVA call, press SPKR to allow the caller to camp on or press DND to block.
Placing Outside Calls
Using either the handset, press the “OUTGOING” key and dial the desired number. If you see a
request of an account code and hear a single progress tone, you must dial an account code before
you place the call.
Depending on your phone system’s programming, you maybe be able to press the outgoing call
feature code (8), press an unlit CALL button, dial the Automatic Route Selection feature code
(92000 default) or dial the Select Line Group feature code (92001-92208 default) to select an
outside line.
To request a callback if all outgoing lines are busy when you try to call out, press “6” at the busy
signal and hang up. Your phone rings when a line is available. To cancel before your phone
rings, press “6” again.
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