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Frequently Asked Questions:
1. How do I program system speed-dial numbers?
Only the system administrator can program system speed dial numbers. You can program
up to ten station speed dial numbers.
2. How do I change the time and date on my phone:
Only the system administrator can make this change.
3. How can I retrieve voice mail messages if I don’t know the password for my voice mail?
Try using the default pass code, which is your extension number. You may not have a
pass code. If that is the case, press “#”. Your system administrator can change or erase
your pass code for you.
4. Why can’t I retrieve a deleted message?
Voice mail may have erased your message. After a programmed length of time (up to 24
hours), voice mail automatically erases all deleted messages. If you believe the time
period has not expired, your system may not have the latest software, or your voice mail
system may not have enough memory to store deleted messages.
5. How can I set the number of rings allowed before the call is sent to voice mail?
Only the system administrator can make this change.
6. How can I change the name displayed on my phone?
Only your system administrator can change the user names assigned to extensions.
7. How do I scroll the display screen?
Press the down arrow key to scroll down or the up arrow key to scroll up.
8. Why can’t I program a station speed dial number to the key I want?
Your system administrator has programmed they key as non-programmable. You must
choose another key.
9. Why can’t I use one of the features described in this guide?
There are a few reasons why you might not be able to access this feature. Your particular
software version may not support this feature, the system administrator may not have
enabled the desired feature or your system administrator may have programmed your
phone to block that feature.
Default Feature Codes
Use the blank spaces below to enter custom feature codes if necessary.
Outside Line Access Codes
ACCESS CODE NAME
ACCESS CODE
NEW CODE
Select Line Group 1-208
92001-92208*
Automatic Route Selection
92000*
Emergency Call
911
Outgoing Call
8
*Defaults may differ depending on the software version.
Extension Numbers
EXTENSION NAME
EXTENSION NUMBER
NEW NUMBER
Phone Extensions
1000-1511
Hunt Groups
2000-2074
Attendant
0
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