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Retrieving Messages
Once you have accessed your mailbox:
1. Press “1” to listen to new messages or “3” to listen to your saved messages
2. While you are listening to a message you may:
•
Press “#” to skip to the end of the message.
•
Press “1” to rewind.
•
Press “2” to pause.
•
Press “3” to fast forward.
•
Press “4” to lower the volume.
•
Press “5” to play the message envelope.
•
Press “6” to raise the volume.
•
Press “7” to save the message.
•
Press “9” to delete.
3. When the message is finished playing you may:
•
Press “1” to replay or,
•
Press “2” to reply to the message. Then,
o
Press “1” to leave a voice mail message for the caller (inside callers only).
Follow the prompts. Or,
o
Press “2” to return the call if the extension is available or the outside phone
number is available.
o
Press “3” to forward a copy of the message. To include an introduction, press
“1”. Otherwise, press “#’.
o
Press “4” to listen to the previous message.
o
Press “5” to play the introductory message envelope.
o
Press “6” to play the next message.
o
Press “7” to save the message.
o
Press “9” to delete.
4. Hang up.
Undelete Messages
If you accidentally delete a voice mail message, retrieve it within the time period specified by
your System Administrator. Retrieved messages are stored as saved messages.
To Recover a Message:
1. Enter your mailbox and press “5” for message options
2. Press “2” to access undelete options. You then may,
•
Press “1” to listen to deleted messages. After each message you may,
o
Press “1” to replay
o
Press “2” to reply to the message
o
Press “3” to forward the message
o
Press “4” to listen to the previous message
o
Press ‘5” to play the message envelope.
o
Press “6” to listen to the next message
o
Press “7” to recover the message
o
Press “9” to purge the message from your mailbox.
•
Press “2” to recover all your deleted messages and store them as save messages.
•
Press “3” to erase all your deleted messages.
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