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Answering Outside Calls
Either lift the handset or press the flashing CALL key.
To forward a ringing call, press SPCL and dial “331” then enter the extension or outside phone
number to receive the call.
Emergency Calls
To make an emergency call, simply dial “911”. You do not need to access an outside line first.
Call Waiting
To respond to a waiting call (you hear a tone):
•
Hang up to end the current call and accept the new one or,
•
Press HOLD to place the current call on hold. Then press the flashing key to answer the
waiting call or,
•
Press DND to cause the new caller hear the Do-Not-Disturb tone.
Call Holding
To place a call on individual hold, where only your phone can retrieve the call (unless using call
pickup from another phone), press HOLD, then hang up or place another call. To pick up the call
again, lift the handset and press the flashing key.
To place a call on system hold, where any phone with the flashing key for the call can pick up the
call. To pick up the call again, lift the handset and press the flashing key.
Conference Calls
Connect up to four intercom and/or outside callers:
1. Press CNF while on the first call.
2. Place another call.
3. Press CNF.
4. Repeat 2 and 3 for another call if desired.
5. Press the flashing CNF key to connect all the calls.
To place all callers on hold, press HOLD. To return to the conference, press CNF.
To leave the conference, press the flashing CNF key and hang up. The remaining parties are still
connected.
To add another party to the conference, press the flashing CNF key and call the party to be
added. Press the flashing CNF key twice.
To end the conference and place all the parties on hold, press the flashing CNF key and press
HOLD. Pick them up one at a time by pressing the HOLD key or a flashing key.
To mute your microphone, press MUTE.
To transfer the conference to another extension or to voice mail, press the TRANSFER key and
dial the desired extension number.
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