page 108
innovaphone IP DECT
Appendix D: Support
If needed to enlist the support of a dealer, the following information should be
ready:
•
The full version details of the device. These details may be found on the
welcome page of the device (see chapter entitled “
Configuration/General/Info
”).
•
A trace showing the error situation (see chapter entitled “
Administration/
Diagnostics/Tracing
”).
•
The entire configuration as displayed by
Config Show
(see chapter entitled
“
Administration/Diagnostics/Config Show
”).
•
The serial number, which may be found on the serial number label on the
underside of the housing or on the welcome page of the device (see Appendix B
“
Connectors and control elements
” or chapter “
Configuration/General/Info
”).
Firmware upload
The innovaphone VoIP devices are not delivered with the latest firmware, which
means that a firmware upload is usually necessary.
New firmware versions can be obtained in the download area (
http://
download.innovaphone.com
) of the innovaphone homepage.
innovaphone homepage
The innovaphone homepage (
http://www.innovaphone.com
) contains all
current service packs, boot codes, hot fixes, firmware updates, manuals,
datasheets, etc. It is also possible to request the innovaphone newsletter to stay
up to date with current innovaphone news.
In future, it will be possible to make complaints online via the innovaphone
homepage. This enables a simpler and faster processing procedure.