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innovaphone IP DECT
Appendix B: Troubleshooting
In our experience, some problems occur more frequently than others. These
problems are listed in Table 2 below, which also gives advice on how to solve
them.
Typical problems
Symptom
Description
Action
The VoIP device does
not respond.
Ready
,
Link
and
100M
. LEDs
are permanently on.
The VoIP device
is waiting for a
firmware
download.
• Perform a quick reset by
pressing the
Reset
button.
The VoIP device does
not respond.
Ready
LED is on,
Link
LED
flashes irregularly.
The Ethernet
connection is not
working.
• Check the Ethernet
cabling.
The VoIP device does
not respond.
Ready
and
Link
LEDs are on,
100M
. LED flashes
during attempted
access.
The VoIP device
has an incorrect
IP address
configured.
• Set the IP parameters
correctly.
In the as-shipped
state, the VoIP device
does not assign an IP
address to the PC.
When the device
is turned on, the
DHCP client is
active.
• Press the Reset button
briefly.
• Have an IP address
assigned to the PC again.
Calls can be
established to a
remote VoIP device,
but no communication
is possible.
The required
bandwidth for
the transfer of
the voice data is
not available.
• Configure a more efficient
voice coding for the
remote VoIP device.
Calls can be set up to a
remote VoIP device,
but no voice
connections can be
established.
The media
channel cannot
be set up, since
the two VoIP
devices do not
have a common
voice encoder.
• Make sure that the
„
exclusive“
check box is
disabled.