ipc1-im8130 Administrator’s Guide
289
Corrective Action
Sometimes when you make changes to controller
settings from Printer
Utility, you may have to reboot the controller for the changes to take
effect. When you change copier attributes, you must turn the copier off
and back on again for the changes to take effect. Shut down the
controller, then the copier. See
Shutting Down the Controller
on
page 31 for instructions.
Jobs Log Status Unserviceable
Problem Description
Unless there is a hardware error, a job is considered
unserviceable
if the
controller does not support the features selected for the job. This most
often occurs when a non-Imagistics driver is used to submit a job to the
controller.
For example, it is possible to select an HP LaserJet driver in a Windows
environment and direct it to the network port to which the controller is
attached. Since the default configuration is PCL, the controller may not
recognize that the print commands are coming from a non-Imagistics
driver and request services the controller does not provide.
Corrective Action
1
Only use Imagistics drivers, PPD file (Macintosh), and Unix filters to
print to the Imagistics controller. For instructions on installing
Imagistics client software, refer to the
Operator’s Guide
.
2
Make sure that the driver network port is mapped to the correct
controller. For more details, refer to the
Operator’s Guide
ipc1 Document Monitor Error Conditions
ipc1 Document Monitor Status: The Controller is not
responding
Problem Description
The status bar reads,
The controller is not responding
and the
broken connection icon is displayed in the taskbar.
Technically, this icon means that the SNMP manager on the client
machine cannot communicate with the SNMP agent on the controller.
Several error conditions can cause this status:
im6530, im8130
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