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ipc1-im8130 Administrator’s Guide

247

TROUBLESHOOTING OVERVIEW

This chapter is the place to start if you are experiencing difficulties

installing or using the Electronic Document Processing System. Because

the system integrates hardware, network, and software components,

errors do occur and sometimes it can be difficult to determine their

source. Variations between network configurations and user setup

further complicate the troubleshooting process.
The purpose of this chapter is to help you locate the origin of an error if it

is not immediately apparent, and then to direct you to subsequent

chapters for instructions on resolving it. Checklists provided in this

chapter help you identify the subsystem most likely to be the source of

the error condition.

im6530, im8130

Содержание ipc1- im8130

Страница 1: ...Administrator s Guide Version 1 2 0 Your guide to installing configuring and troubleshooting the Imagistics Electronic Document Processing System im6530 im8130...

Страница 2: ...suppliers shall be responsible for the entire cost of all necessary servicing repair or correction Imagistics and its suppliers do not warrant that the functions contained in the Software will meet y...

Страница 3: ...osh Mac TrueType and LaserWriter are trademarks of Apple Computer Inc in the US and other countries PostScript is a trademark of Adobe Systems Incorporated Netscape is a trademark of Netscape Communic...

Страница 4: ...im6530 im8130...

Страница 5: ...al References xvi Software CD ROM Contents xviii Part 1 Setting Up the Controller 1 Installation Overview 3 The Big Picture 3 Planning and Preparation 5 2 Modifying Controller Settings at the Control...

Страница 6: ...dministrator Site Map 74 Getting Started 76 Setting up Error and Event Notification 79 Setting Controller Preferences 79 Setting Copier Preferences 83 Setting Printer Preferences 88 Configuring Networ...

Страница 7: ...Installing Client Software 189 Installing Windows Software 190 Installing Windows Printer Drivers 192 Installing Macintosh PPD Files 194 Part 3 Managing the System 10 Managing Operations 197 Managing...

Страница 8: ...59 15 Troubleshooting Hardware Errors 263 Common Errors 264 Device Status Indicators 267 Error Messages 268 LED Indicators 275 Corrupt Controller Software 276 Indeterminate Unexpected Behavior 278 16...

Страница 9: ...ng Errors 303 Collation Errors 304 Image Overlay Errors 305 Duplex Errors 306 Problems with Banner Pages 307 Partial Blank or Blurry Pages 308 Part 5 Reference 19 Reference 313 Parts of a Printer Util...

Страница 10: ...vi ipc1 im8130 Administrator s Guide im6530 im8130...

Страница 11: ...cessing system The controller software supports existing ipc1 im8130 controllers simplifying setup integrating procedures and improving quality and dependability Upgrading your ipc1 im8130 controllers...

Страница 12: ...ent user of your network management tools such as Microsoft s Server Manager and Novell s NetWare Administrator Although references are made to third party software detailed instructions for using the...

Страница 13: ...Printing The Proof Print feature allows you to check the printed output on a sample copy before printing an entire multi copy job This prevents costly mistakes and ensures that you get the results you...

Страница 14: ...hat contain all required scan and distribution information When downloaded to the copier these templates provide a way to perform one touch scan and send tasks from the copier control panel Another ca...

Страница 15: ...re described in detail below Windows Printer Driver For the Windows 98 Me 2000 XP and Windows NT operating systems you can install these drivers for either controller to provide network printing PCL6...

Страница 16: ...nction with the standard Macintosh LaserWriter 8 printer driver version 8 6 5 or higher to provide printing through the controller Unix Print Filters Filters in TAR format are distributed on the ipc1...

Страница 17: ...Properties and click Services From the Start menu choose Programs Imagistics ipc1 Client Software ipc1 Document Monitor Courier Screen messages and text you type in a field or at the command line Typ...

Страница 18: ...peer network PART 2 Establishing Network Print Services on page 137 Chapter 5 Setting Up Novell Printing on page 139 provides an overview of how to set up the controller as a Novell network printer p...

Страница 19: ...ot immediately apparent from the problem itself and then directs you to subsequent chapters for instructions on resolving it Checklists provided in this chapter allow you to identify the subsystem tha...

Страница 20: ...monitoring utility ipc1 Document Monitor to print to the Electronic Document Processing System It also describes how to use the web based application Printer Utility to monitor and manage print jobs Y...

Страница 21: ...ne Help All of the Electronic Document Processing System software and drivers come with application specific online help Click Help or choose the Contents and Index options from the Help menu For web...

Страница 22: ...d Windows XP based workstations PostScript level 3 printer drivers for the ipc1 im8130 controllers through Windows 98 Me 2000 Windows NT and Windows XP based workstations AGFA Font Manager and font co...

Страница 23: ...ipc1 im8130 Administrator s Guide 1 PART 1 Setting Up the Controller im6530 im8130...

Страница 24: ...2 ipc1 im8130 Administrator s Guide im6530 im8130...

Страница 25: ...ardware and software components fit within the overall installation scheme and offers suggestions for devising your own installation strategy The Big Picture The Imagistics im8130 im6530 Electronic Do...

Страница 26: ...ation Controller Your Imagistics service technician also installs the controller which is physically mounted on the back of the digital copier and connected to the PCI bridge board Network Interface C...

Страница 27: ...you may have to set up Novell printer and server objects Client Software Installation At this point in the installation process your controller and copier are fully functional However you cannot print...

Страница 28: ...ler Supported Protocols Protocol Considerations and Limitations TCP IP Required to manage the device using Printer Utility Required for LPD printing If you are using DHCP for IP address acquisition wh...

Страница 29: ...IX and Linux environments providing you install the Imagistics filters Macintosh Print Mode The controller supports the following Macintosh printing modes AppleTalk LPR LPD over TCP IP only Choose a D...

Страница 30: ...Comments TCP IP Ethernet Enabled Frame Type set to Ethernet II IP Addressing DHCP If you do not want to take advantage of your network DHCP services change IP Addressing to Manual and enter the IP Ad...

Страница 31: ...CP IP or IPX SPX The printer name portion of the port name is DSSC which you cannot modify LPD Printing Enabled The queue name is DSSC which you cannot modify EtherTalk Phase II Currently Macintosh pr...

Страница 32: ...10 ipc1 im8130 Administrator s Guide im6530 im8130...

Страница 33: ...dministrator s Guide 11 2 MODIFYING CONTROLLER SETTINGS AT THE CONTROL PANEL This chapter explains how to use the LCD touch screen on the copier control panel to enable and disable controller options...

Страница 34: ...Copier Control Panel When you press PRINTER NETWORK the Print and Admin tabs open Use these tabs to configure the system and monitor operations If the Scan option is installed the Scan tab also opens...

Страница 35: ...reen you must define a five digit password You are required to type this code each time you access the administration screens Note If you forget your password contact your Imagistics authorized dealer...

Страница 36: ...ress OLD PASSWORD to select it and type the existing password 3 Press NEW PASSWORD to select it and type a new five digit password 4 Press CONFIRM NEW PASSWORD and type the new five digit code again t...

Страница 37: ...to Sense enabled the controller automatically determines the appropriate IPX frame type and issues SAP packets over the network This default setting makes device discovery immediate and automatic Howe...

Страница 38: ...ocol Settings on page 18 Ethernet speed see Configuring the Ethernet Speed Settings on page 20 only for Ethernet AppleTalk see Configuring AppleTalk Protocol Settings on page 21 only for Ethernet Afte...

Страница 39: ...ngs 1 From the Network Setting screen press TCP IP The TCP IP Setting screen opens TCP IP Setting Screen By default the IP Address acquisition mode is DHCP If you are entering this screen for the firs...

Страница 40: ...on automatically Any information you enter on the TCP IP Setting Servers screen overrides the settings acquired by DHCP 2 Press PRIMARY or SECONDARY for WINS Servers or DNS Servers to select it 3 Ente...

Страница 41: ...ministrator s Guide 19 1 From the Network Setting menu press IPX SPX to open the IPX SPX Setting screen IPX SPX Setting Screen Note The IPX SPX Setting screen shown displays the Ethernet NIC settings...

Страница 42: ...to accept or modify the IPX SPX frame type 3 Select the frame type from the options shown EN_802 2 EN_802 3 EN_11 or EN_SNAP 4 Press OK to save the changes Configuring the Ethernet Speed Settings 1 Fr...

Страница 43: ...access only TokenTalk is not supported 2 By default Macintosh printing is enabled If it has been disabled press ENABLE to establish Macintosh print services 3 Press APPLETALK NAME to display the touch...

Страница 44: ...s indicates the local zone although you can specify a different name of up to 32 alphanumeric characters 7 Press OK to save your changes Naming the Device and Workgroup 1 From the Admin menu press NET...

Страница 45: ...e underscore _ or the at characters in the device controller name 5 Press WORKGROUP to display the alphanumeric touchpad 6 Enter the name of the workgroup to which the controller belongs The workgroup...

Страница 46: ...ator s Guide 1 Press PRINTER NETWORK 2 Press the ADMIN tab The Enter Admin Password screen opens Enter Admin Password Screen 3 Enter your five digit password and press OK The Admin menu opens Admin Me...

Страница 47: ...A3 conversion OFF Stop 104 Start LT A4 LD A3 conversion ON Stop 005 Start Document Manager OFF Stop 105 Start Document Manager ON Stop 006 Start Department Code Enforcement OFF Stop 106 Start Departm...

Страница 48: ...the network segment being served by the computer running the browser service The browser on a given network segment provides a browse list to the client computers located in the same segment Although...

Страница 49: ...ssible The Microsoft Printing setting on the startup page and in Printer Utility remains Enabled but in fact it is disabled No effect on ipc1 Document Monitor Internet Server The following are the eff...

Страница 50: ...controller cannot serve SNMP client queries from software components such as HP Open View Printer Utility Device Counters Administration pages and Device Search results ipc1 Document Monitor Print dr...

Страница 51: ...he controller Shut down the controller Controller software recovery update Controller software maintenance update Update the controller with new or localized printer drivers Taking the Controller Offl...

Страница 52: ...You can print only one test page at a time 1 Press PRINTER NETWORK 2 Press the PRINT tab The main Print menu opens 3 Press TEST PAGES to display the Test Print menu Test Print Screen 4 Press the soft...

Страница 53: ...for at least 10 seconds 2 Press START The controller reboots Shutting Down the Controller Gracefully powering down the Imagistics Network Document Processing System begins with shutting down the contr...

Страница 54: ...mediately insert the ipc1 im8130 Recovery CD ROM into the drive If the controller was already up reboot it The flashing light on the CD ROM drive indicates the controller is trying to boot off of the...

Страница 55: ...update don t switch off 9 When communications with the copier resume a test page prints out on the copier and the front panel becomes operational again The controller software version printed on the t...

Страница 56: ...ate process completes the CD ROM is ejected and the touch screen displays the message Press the START key to start controller 12 Remove the CD ROM from the drive and press the START button You must re...

Страница 57: ...1 Press the PRINTER NETWORK key and then press the ADMIN tab 2 Enter the administrator password and press OK to display the Admin menu Admin Menu 3 Press UPDATE SYSTEM to display the System Update me...

Страница 58: ...the CD ROM drive 7 Remove the CD ROM and press OK The controller reboots 8 When communications with the copier resume a test page prints out on the copier and the front panel becomes operational agai...

Страница 59: ...them from the ipc1 im8130 Client CD ROM 1 From the copier LCD panel press the PRINTER NETWORK key and then press the ADMIN tab 2 Enter the administrator password and press OK to display the Admin men...

Страница 60: ...el displays the message Please remove the update CD from the CD ROM drive 7 Remove the CD ROM and press OK The controller reboots 8 When communications with the copier resume a test page prints out on...

Страница 61: ...or You may retrieve the print job from the copier Private print document is being held Your private print job has been spooled to the controller without error You can now go to the copier to release t...

Страница 62: ...heduled Jobs To remove a scheduled print job 1 Press PRINTER NETWORK 2 Press the PRINT tab 3 Press SPECIAL PRINT JOBS 4 In the Special Print Jobs screen press SCHEDULED PRINT JOBS 5 In the Scheduled P...

Страница 63: ...RELEASE 7 Press BACK to return to the main Print menu Managing Private Print Jobs You can view the list of private print jobs delete jobs from the list or release a job for printing Viewing the Privat...

Страница 64: ...job you want to delete 6 Press DELETE A confirmation message appears 7 Press DELETE again to remove the job from the print queue 8 Press BACK to return to the main Print menu Releasing a Private Prin...

Страница 65: ...the document password you must delete the job from the private print jobs queue and resubmit the job Managing Proof Print Jobs You can view the list of proof print jobs delete jobs from the list or r...

Страница 66: ...delete 6 Press DELETE A confirmation message appears 7 Press DELETE again to remove the job from the print queue 8 Press BACK to return to the Print menu Releasing a Proof Print Job To print the rema...

Страница 67: ...print properties and print Document Manager jobs from the copier LCD touch screen Releasing Document Manager Jobs 1 Press PRINTER NETWORK 2 Press the PRINT tab 3 Press SPECIAL PRINT JOBS 4 In the Spec...

Страница 68: ...Guide The Document Manager folder screen opens Document Manager Folder Screen 6 Press the folder containing the print queue you want to view and press OPEN The folder contents screen opens The Folder...

Страница 69: ...orresponding five digit code With the department code feature enabled if you enter a department code when using the printer drivers the controller adds the number of printed pages to the counter for t...

Страница 70: ...Utility The first department code must be created through the copier control panel It becomes the master department code The person in possession of this code has access to all other codes Once the ma...

Страница 71: ...jobs including raw and non Windows operating system jobs In the printer drivers the Department Code label and Edit field are disabled In Printer Utility the Enforce Department Codes option is unavaila...

Страница 72: ...d If both the department code feature and the enforcement option are enabled In the printer drivers you must enter a department code The controller not only reports the department code to the copier b...

Страница 73: ...ntroller purges unreleased IDC jobs according to the Number of days to save Private Proof Invalid Print Jobs entry in Printer Utility and recorded in the jobs log PROCESSING DOCUMENT MANAGER JOBS Docu...

Страница 74: ...52 ipc1 im8130 Administrator s Guide im6530 im8130...

Страница 75: ...ting errors As the administrator you can also use Printer Utility to remotely configure all of the device and network configuration options you set from the copier control panel LCD End users may use...

Страница 76: ...fy copier attributes View cassette accessory configuration View and clear the log files for jobs messages and counters Locate other Imagistics devices on the network Upload client software to the netw...

Страница 77: ...r higher Novell Client v4 6 or higher with Z E N works Starter Pack and Service Pack 1 are required to run IPX based SNMP access and Novell printing The Microsoft Client for NetWare can replace the No...

Страница 78: ...ted Internet Explorer 5 0 or higher for the Windows operating system Internet Explorer 5 0 or Netscape Navigator 4 78 or higher for Macintosh Internet Explorer 5 0 or Netscape Navigator 4 76 or higher...

Страница 79: ...rences on page 69 End users are not required to log in to use Printer Utility Administrators are required to log in for particular functions After Printer Utility has verified name and password Printe...

Страница 80: ...Logging Out To log out click the Logout link in the top right hand corner of the Printer Utility window Clicking Logout changes the menu and tabs from those for the administrator to those for the use...

Страница 81: ...The Printer Utility home page contains a header area body area and a footer area The header area includes The Printer Utility logo Device and communications status Ready Alert and Online Offline Shor...

Страница 82: ...ike viewing device settings and the print queues You must log in as an administrator to perform administrative functions Accessing Online Help Online help is a fast and simple way to find the answers...

Страница 83: ...How to Find a Help Topic In Help click one of the following tabs To browse through topics by category click the Contents tab Topics are organized into books Double click the book or click the plus si...

Страница 84: ...e Ready or a number that identifies an alert condition Errors are in red and warnings are in yellow Device name and location The contact name and phone number for the person responsible for managing t...

Страница 85: ...tocol 3 Click Search Printer Utility displays the results of your device search 4 Find the controller you want to connect to in the Device Search Results list and click the corresponding link A browse...

Страница 86: ...Proof Jobs Scheduled Jobs Document Manager Jobs Invalid Jobs those jobs submitted with an invalid department code All Jobs 2 To update the information on the page click Refresh in the right corner 3...

Страница 87: ...opy of a proof print job you can change the remaining copy count on the Proof Jobs page The Copies column displays the number of copies for each proof job 1 Click the Print Jobs tab The Current Jobs p...

Страница 88: ...up and restoring the address book and scan templates or deleting files stored on the controller For information about how to reset job counters see Resetting Scan Counters on page 193 For backing up...

Страница 89: ...ed to the scan function 3 If necessary click Current Jobs to open the Current Jobs page 4 To sort the current jobs list so that a particular job is easier to find click the appropriate table heading T...

Страница 90: ...sages Deleting Scan Jobs You can cancel any job that is in the Current Jobs queue by deleting it 1 On the Current Jobs page check the box next to the scan job that you want to delete or click the Chec...

Страница 91: ...is downloaded to the directory you selected on your local workstation The two dialog boxes close automatically and return you to the Download Scan Files page Scan Administration It is a good idea to p...

Страница 92: ...er the number you want in the Number of items to show for logs text box 7 To change the tab displayed when you first access Printer Utility select the tab from the Start Page pull down list 8 To chang...

Страница 93: ...r department in the Enter a department code to access department counters text box type the five digit department code for your department or enter the master department code to display counters for a...

Страница 94: ...3 Select the department that you want to export to counters for by clicking the circle to the left of the department name 4 Click Export 5 Select the delimiter from the drop down menu 6 Check the box...

Страница 95: ...the Scan submenu Printer Utility displays the scan counters for each template group 3 To reset the scan counter of a template group check the checkbox adjacent the group or click the heading button t...

Страница 96: ...m the following remote operations by clicking the corresponding buttons at the foot of the page Shut down the controller Reboot the controller Take the digital copier online or offline Print configura...

Страница 97: ...ubtab Scheduled Subtab Document Manager Subtab Invalid Subtab All Subtab Scan Tab Scan Jobs Subtab Current Jobs Job Log Message Log Templates Subtab Templates Template Groups Download Scan Files Subta...

Страница 98: ...fication Subtab Getting Started There are five major tasks required to configure Printer Utility to meet your unique needs 1 Set up the administrative functions such as password contact information me...

Страница 99: ...3 Click Save 4 You can click Reset if you have not saved your changes This refreshes and restores the settings to their original states Setting the Default Admin Login Timeout Period 1 Log in as an a...

Страница 100: ...k Save Setting the Date and Time 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab The Device page opens 4 Under DATE AND TIME click the drop down menus and select...

Страница 101: ...Driver Version and CPU Type Setting up Error and Event Notification As an administrator you can configure notification settings and receive e mail notification of system errors 1 Log in as the adminis...

Страница 102: ...y time Setting the Default Date and Time Formats 1 Log in as the administrator 2 Click the Preferences tab The Preferences page opens 3 Click the Date Format drop down menu and select the date format...

Страница 103: ...ndicates the hour mm indicates minutes ss indicates seconds and tt indicates twenty four hour format 6 Click Save Note For instructions on setting the current date and time see Setting the Date and Ti...

Страница 104: ...e Setting the Default Language 1 Log in as the administrator 2 Click the Preferences tab The Preferences page opens 3 Click the Language drop down menu and make the appropriate selection The default l...

Страница 105: ...isplay and settings 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Click the Copier subtab 5 In the Copier Settings page click the Auto Clear Attribute drop do...

Страница 106: ...inactivity after which the copier shuts down 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Click the Copier subtab 5 In the Copier Settings window click the...

Страница 107: ...ic Two Sided Printing Auto 2 sided Mode enables and disables double sided printing duplex mode for the selected device Double sided printing conserves paper 1 Log in as an administrator 2 Click the Ad...

Страница 108: ...to Sort The Sorter Mode Priority specifies how the controller sorts copy jobs using the finishing unit The Sort option outputs all pages of the first copy of a document then all pages of the next copy...

Страница 109: ...allows the controller to punch holes in tabbed paper This feature is only supported on the ipc1 im8130 controller 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab...

Страница 110: ...Linux Solaris AIX Printing Languages PCL6 PSL3 N A N A Printing Protocols SMB LPR Standard TCP IP IPP Novel Printer Print Server NDPS AppleTalk Filter ONLY Scheduled Print Yes No No Proof Print Yes Ye...

Страница 111: ...or example printing to a file using the printer driver instead of printing to the physical device creates a PostScript or PCL ready document To send this document to the printer you could use the MS D...

Страница 112: ...k 2 Cover Insert and Special Note If you select both the paper size and the paper type from the pull down lists make sure that paper of the correct type and size is in the appropriate source Orientati...

Страница 113: ...es in the header and footer A4 11 inches raw portrait print generates 64 lines 11 x 6 66 2 lines are missing due to spaces in the header and footer You can use the font pitch to space the letters wide...

Страница 114: ...nded for one paper size on paper of a different size For example you 4 CGTimesBdIt 24 GarmondKrsv 44 HelveticaNrBdOb 64 TimesBdIt 5 CGOmega 25 GarmondKrsvHlb 45 PalatinoRmn 65 ZapfChanceryMdIt 6 CGOme...

Страница 115: ...tab 3 On the Device subtab click Printer The Print Settings page opens 4 Click the Print Startup Page drop down menu 5 Select Yes or No 6 Scroll down to the end of the page and click Save Setting Ton...

Страница 116: ...the text box 6 Select the Paper Size from the pull down list The options are Letter 8 1 2 x 11 and A4 7 Enter the Number of Tabs per Bank in the text box 8 Enter values for the Top Margin Tab Length T...

Страница 117: ...og in as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Network link The Network page opens 4 In the Device area click the Network Card drop down list 5 Select Enable...

Страница 118: ...controller The IPX SPX protocol is enabled by default If you are not using IPX SPX for any network traffic disabling the IPX SPX protocol on the controller reduces overhead and improves efficiency 1...

Страница 119: ...card you must reboot the controller before the changes take effect For information on rebooting the controller see Rebooting the Controller on page 30 Configuring SMB Settings If you are using the SMB...

Страница 120: ...using AppleTalk for any network traffic disabling the AppleTalk protocol on the controller reduces overhead and improves efficiency 1 Log in as an administrator 2 On the Administration tab click the...

Страница 121: ...ork page lets you set up the protocols used by client workstations to communicate with the network through the wireless NIC installed in the controller You must configure the wireless protocols before...

Страница 122: ...down list 5 Select Enable or Disable 6 Click Save Configuring IPX SPX Settings If you are using the IPX SPX networking protocol for any wireless network traffic involving the controller you must enab...

Страница 123: ...as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Wireless Network link The Wireless Network page opens 4 In the TCP IP area click the IP Address Resolution drop down...

Страница 124: ...ing the controller you must enable the AppleTalk protocol on the wireless NIC The AppleTalk protocol is enabled by default If you are not using AppleTalk for any wireless network traffic disabling the...

Страница 125: ...own list box 8 Enter the WEP Key as 5 or 13 sets of hexadecimal characters 9 Select the Authentication mode from the drop down list box 10 Enter the identifier for the Default Access Point as 6 sets o...

Страница 126: ...ion Verify SSID matches the access point Transfer rate says No connection Verify WEP against the access point There is a connection to the access point but the printer is not visible on the network Ve...

Страница 127: ...area click the drop down list and select Yes or No to allow the Bluetooth device to be discovered 8 In the Print Security area click the drop down list and select Yes or No to enable the print securi...

Страница 128: ...licable 10 Enter the Primary File Server Name Needed for a print server in a NetWare environment that includes 4 x bindery emulation 11 Enter the Context Name Needed for a print server in a NetWare en...

Страница 129: ...g area click the Service drop down list 5 Select Enable or Disable as required for each service you want to change 6 Click Save Configuring Mac Printing Macintosh Print Services are enabled by default...

Страница 130: ...to File link 6 Click the Disable access to GL_Share check box to prevent access to the storage path 7 For the Storage Path select either Send scanned documents to a subfolder in the storage path GrouN...

Страница 131: ...the user will specify the path user name and password when configuring the template 10 Click OK to save the settings or Cancel to return to the Scan Agents Setting page Configuring the Send to E mail...

Страница 132: ...e scanned file as an internet fax job You need to list the recipient addresses and supply the covering message 1 Log in as an administrator 2 Click the Administration tab 3 Click the Setup subtab 4 Cl...

Страница 133: ...he Setup subtab 4 Click the Send to TWAIN link 5 Under Storage Path click the Disable access to GL_TWAIN check box to prevent all access to the TWAIN storage path 6 Under Storage Maintenance select ei...

Страница 134: ...e mail is deleted at the e mail server Configuring SMTP Server Settings 1 Log in as an administrator 2 Click the Administration tab 3 Click the Setup subtab 4 Click the E mail link The E mail page op...

Страница 135: ...using When you set fragmentation to 64 256 or 512 KB file size the software breaks down the file and sends several e mail messages Enabled Disabled Prompts user for SMTP Username and SMTP Password Th...

Страница 136: ...drop down menu 6 Select the maximum file size allowed for receipt 7 In the If iFax Print Error area check the Print Error Message box to print the error message 8 Check the Send to Administrator s E m...

Страница 137: ...s mask in the Filtering Mask text box 11 To create an SNMP trap click Add The Add New SNMP Recipient dialog box opens 12 Enter the IP address for the recipient in the Address text box 13 Enter the rec...

Страница 138: ...umber of Results Example of Search Base o University of Mycity c CA Example of User Name cn john doe cn recipients ou mycity o servername c us 6 Click OK Configuring Client Software You can upload the...

Страница 139: ...filters Additional instructions are in the Operator s Guide To install the client software on a workstation 1 Click the Install Software link at the bottom of the screen 2 Click the link for the type...

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Страница 141: ...ers of the Imagistics Electronic Document Processing Systems with wireless networking you can install a wireless network interface card NIC in the controller This chapter describes Imagistics s implem...

Страница 142: ...he Hardcopy Cable Replacement Profile HCRP standard Wireless Networking There are two types of wireless networks Infrastructure and Ad Hoc In the Infrastructure type a number of base stations called a...

Страница 143: ...e network type Wired Ethernet LAN and Peer to Peer Wireless Networking You can use the embedded Ethernet NIC to connect to the LAN while the Cisco Wi Fi NIC communicates with another client that is no...

Страница 144: ...s it matches WEP Security WEP security allows the AP to authenticate the client before communication takes place Authentication is when the AP checks that the client is authorized to access the networ...

Страница 145: ...ols Type of Control Value Read Write Control Panel Printer Utility Data Rate Text Label in status area of front panel Text label 11 5 5 2 1 X SSID Text field Text field up to 32 characters X X Network...

Страница 146: ...strator 2 In the Admin screen press WIRELESS SETTINGS The Wireless Settings screen opens Note The Wireless Settings button appears only if a wireless NIC is installed in the controller 3 Once you sele...

Страница 147: ...ETWORK TYPE Infrastructure or Ad Hoc The screens for the two network types differ slightly 5 Press the down arrow to navigate through the wireless options Wireless Options 6 If required set up WEP sec...

Страница 148: ...row to adjust the Transmit Power settings Transmit Power Settings 9 Select the required power value 10 Press the down arrow to complete the wireless NIC settings Wireless NIC Settings 11 Press OK to s...

Страница 149: ...wireless network By default all network protocols are enabled You must be logged in as an administrator to set wireless network protocol properties Enabling Disabling the Wireless Card 1 Log in as an...

Страница 150: ...a click the Protocol drop down list 5 Select Enable to enable IPX SPX 6 Click the Frame Type drop down list 7 Select the appropriate setting 8 Click Save Configuring TCP IP Settings 1 Log in as an adm...

Страница 151: ...field enter the controller name 7 Enter the controller Workgroup 8 Enter the address of the Primary WINS Server 9 Enter a WINS Scope ID for the controller 10 To set the controller as a master browser...

Страница 152: ...ave For more information on wireless NIC settings consult the Cisco Aironet Wireless LAN Adapters 340 and 350 Series Quick Start Guide Troubleshooting Setting up Bluetooth Using a USB Adapter Install...

Страница 153: ...the copier LCD touch screen and the Bluetooth settings in Printer Utility are only visible when the Bluetooth USB Adapter is installed The following instructions assume that the controller has been u...

Страница 154: ...hrough the general procedure 1 In the Admin screen press BLUETOOTH SETTINGS to open the Bluetooth Settings screen Admin Screen Note The Bluetooth Settings button appears only if a Bluetooth USB Adapte...

Страница 155: ...our choice 4 Press the down arrow to navigate through the Bluetooth options Bluetooth Options Allow Discovery is enabled by default This enables other Bluetooth devices to discover the controller If y...

Страница 156: ...ntroller Print Security Option 6 Press OK to save the Bluetooth settings Setting Bluetooth Options from Printer Utility The Administration Setup Print Services page allows you to set up Bluetooth remo...

Страница 157: ...uetooth Name field enter a name for the Bluetooth device 7 In the Allow Discovery area click the drop down list and select Yes to allow the Bluetooth device to be discovered 8 In the Print Security ar...

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Страница 159: ...ipc1 im8130 Administrator s Guide 137 PART 2 Establishing Network Print Services im6530 im8130...

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Страница 161: ...are 4 x bindery emulation mode NetWare 4 x NDS mode NetWare 5 x and 6 x NDS mode over IPX SPX only NetWare NDPS Printer Agent This chapter provides an overview of how to set up the controller as a Nov...

Страница 162: ...Printer is not as fast or efficient as running it in Print Server mode Prerequisites Use the NetWare management utility PCONSOLE for NetWare 4 x bindery mode or NWAdmin NetWare 4 x 5 x or 6 x NDS mode...

Страница 163: ...configure Refer to Opening Printer Utility on page 56 Note You can find the IP address through ipc1 Document Monitor 3 Login as an Administrator 4 Click the Administration tab 5 Click the Setup submen...

Страница 164: ...89 Print Server Mode Considerations and Limitations You must enable IPX SPX protocol before running the controller in print server mode You cannot attach any other printers to a controller running in...

Страница 165: ...known for the Printer Type 4 Assign the print queue to the printer 5 Assign the printer to the print server Note the printer number Print Server Setup Set Protocol 1 Launch your Web browser 2 Open Pri...

Страница 166: ...ings group select the Enable protocol option 8 Select the applicable Frame Type Accept the default Auto to automatically sense the Frame Type Continue with Set Print Services on page 144 Set Print Ser...

Страница 167: ...tom of the page then click Save Proceed to Installing Client Software on page 189 NDPS Mode Novell Distributed Print Services NDPS simplifies the process of setting up administering and troubleshootin...

Страница 168: ...re printer it requires a gateway to emulate the NDPS model The Imagistics gateway mechanism employs several components notably the NDPS Manager NDPS Broker and NDPS Printer Agent The following figure...

Страница 169: ...gistics NDPS gateway issues the printing commands to the printer Installing the Imagistics NDPS Gateway Considerations and Limitations The Imagistics NDPS gateway can be installed in servers running N...

Страница 170: ...the SYS SYSTEM directory on the server Setup 1 Insert the ipc1 im8130 Admin s Client CD ROM into the CD ROM drive on the administrative workstation 2 Copy tndps exe the self extracting executable file...

Страница 171: ...ker 1 Launch NWAdmin 2 Double click the broker icon 3 Click Resource Management RMS 4 Click Add Resources 5 Select the applicable system Windows 98 Me 2000 Windows NT or Windows XP 6 Click Add 7 Click...

Страница 172: ...ent Dialog Box 4 Enter the NDPS Manager Name or click Browse to locate it 5 Select the Imagistics NDPS Gateway type then click OK The Gateway Configuration dialog box opens Gateway Configuration Dialo...

Страница 173: ...ics Remote LPR Printer Configuration Dialog Box 1 Enter the IP Address of the controller and then click Finish 2 To confirm your choice click Yes When the update is complete proceed to Select Drivers...

Страница 174: ...n the update is complete proceed to Select Drivers on page 153 Configure the controller as a network printer refer to Network Printer Mode on page 140 Queue Based If you select the Queue based NDS Pri...

Страница 175: ...x 2 Select the appropriate operating system tab 3 Select the printer drivers to automatically download to users workstations when they select the new printer agent Choose either or both Windows 98 Me...

Страница 176: ...LS 4 TALIB MSG SYS SYSTEM NLS 4 TACFG MSG SYS SYSTEM NLS 4 TAPAP MSG SYS SYSTEM NLS 4 TACFG HLP SYS SYSTEM NLS 4 TACON HLP SYS SYSTEM NLS 4 TALIB HLP SYS PUBLIC WIN32 TASNAPIN PC2 SYS PUBLIC WIN32 TAC...

Страница 177: ...services Peer to Peer LPR LPD IPP This chapter discusses the limitations and issues you should consider as well as the prerequisite steps you must take before enabling Microsoft print services It als...

Страница 178: ...the network Pick a workgroup name for the device or accept the default name WORKGROUP Configuring Microsoft Peer to Peer Printing 1 Launch your web browser Open Printer Utility using the IP address o...

Страница 179: ...r Utility using the IP address of the controller you want to configure Refer to Opening Printer Utility on page 56 Note You can find the IP address through ipc1 Document Monitor 3 Login as an Administ...

Страница 180: ...an Administrator 2 Click the Administration tab 3 Click the Setup submenu 4 Click the Print Services link 5 In the IPP PRINTING area click the Service drop down arrow and select Enable or Disable to...

Страница 181: ...ning Solaris 2 5 x 2 6 and 7 0 PA RISC platform running HP UX 10 20 and 11 0 RS6000 platform running IBM AIX 4 3 x and 4 1 5 Linux platform running Red Hat Linux 6 2 and 7 x SuSE Linux 7 0 and Mandrak...

Страница 182: ...omponents net_ipc1im8130 This file is a shell script installed in usr lib lp model net_ipc1im8130 It contains the parsing data for the controller specific commands and generates the output code Being...

Страница 183: ...the bin directory that points to the location of this file net_ipc1im8130 1 This is an input file for the man command that supplies online documentation for the controller specific options This file i...

Страница 184: ...aging Unix Print Queues Considerations and Limitations You must have root privileges to create a print queue Prerequisites Locate the controller IP address to access the device through its IP address...

Страница 185: ...nd ipc1im8130rm queue name This command uses the system lpadmin command to delete the print queue and configuration file Under Linux you must restart the lpd Changing the Default Values of a Print Que...

Страница 186: ...queue name conf file is booklet LT booklet_paper LETTER The values stored in this file are case sensitive and they must conform to the bin sh variable format Printing to the Controller in Unix LP Comm...

Страница 187: ...troller print files Print Language The net_ipc1im8130 program needs to know what printer language is used in each of the files that it is printing so that it can issue the correct commands to select v...

Страница 188: ...edge feed paper staple 3 Staple in the bottom left corner of a portrait page and the upper left corner of a landscape page staple 4 Staple in the top right corner of a portrait page and the bottom ri...

Страница 189: ...If this option is not specified the default output tray is used bin 2 Example The command to specify output bin 1 is lp o bin1 filename Hole Punching When the hole punch option is installed it can be...

Страница 190: ...is option is not specified the default value is used Example The command to specify letterhead media type is lp o mtype Letterhead filename punch 2 Hole punch short edge without rotation punch 3 Hole...

Страница 191: ...tion Value Alternate Value Description simplex Turns duplexing off duplex lduplex duplex_long duplex long hduplex Turns duplexing on with long edge binding sduplex duplex_short duplex short vduplex Tu...

Страница 192: ...ct computer size paper legal13 lg13 LG13 Select legal 13 size paper sq85 letter square Select 8 5 inch square size paper 8k 8K Select 8k size paper 16k 16K Select 16k size paper postcard Select postca...

Страница 193: ...t printing mode Booklet A4 a4 Select A4 size paper for booklet printing mode Booklet legal lg LG Select legal size paper for booklet printing mode Booklet statement st ST Select statement size paper f...

Страница 194: ...layout using the following options If left2right off then long edge binding is selected otherwise if left2right on short edge binding is used Example The command to select left to right page layout f...

Страница 195: ...This function is achieved using Document Manager on the controller The Document Manager functionality is invoked by issuing the tac or tacprint options to the filter The command to use Document Manage...

Страница 196: ...r options are set dfactorydefault is off or not set then those options are sent to the printer Factory Default Setting Options Option Value Description dpitch value Set the pitch to value The range av...

Страница 197: ...following options are used to select the font pitch In all of the cases shown above the courier font is also selected When the pitch changes the font size is automatically scaled to the appropriate si...

Страница 198: ...is used The minimum page length allowable is 5 If value is less than 5 the page length is set to 5 For example the command to specify 66 lines per page is lp o pl 66 filename PCL5e Specific Controlle...

Страница 199: ...ignored If this option is not specified the default value is used Example The command to set the right margin to fifty columns is lp o rm 50 filename Top Margin Specify the top margin position with t...

Страница 200: ...th the following option If the text length is set too high part of the text may not appear because of the printer specific unprintable region The text length is ignored if it is set to a value greater...

Страница 201: ...ed for every file within a job The default title is controlled by the lp command A list of the options that were specified to print the job The number of copies of the job The name of the printer or i...

Страница 202: ...the default value is used If the file being printed specifies the paper destination or the paper size internally the banner page may print to the wrong output or on an incorrect paper size Banner Opti...

Страница 203: ...auto paper tray selection btandem Select the tandem paper tray bexternal Select the upper paper tray bupper bcas1 Select the upper paper tray blower bcas2 Select the middle paper tray bpedupper bcas3...

Страница 204: ...e should print on a plain page is lp o bmtype Plain filename You can use all of the options shown above in conjunction with one another For example to print a document on A4 paper corner stapling and...

Страница 205: ...copier control panel or using Printer Utility Installing the Imagistics LPD driver file on the client workstation This chapter describes how to set the necessary protocol and services properties on th...

Страница 206: ...ct and if stapling is enabled each section is stapled individually Prerequisites Macintosh Operating System version 8 0 8 5 8 6 9 0 or OS X LaserWriter 8 printer driver You can enable Macintosh printi...

Страница 207: ...e Administration tab 4 Click the Setup submenu 5 Click the Network link Setup Page 6 Scroll to the APPLETALK section 7 Enable the protocol 8 Enter the Appletalk Zone 9 Click Save Do not close the Prop...

Страница 208: ...down list 3 In the Printer Name field enter the name for the controller By default the Printer Name is GL MAC Address where MAC Address is the Machine Access Code of the NIC installed in the controlle...

Страница 209: ...he printer LCD touch screen Macintosh LPD Setup 1 Launch your Web browser 2 Open Printer Utility using the IP address of the controller you want to configure Refer to Opening Printer Utility on page 5...

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Страница 211: ...in enabling network printing is to install the client software and drivers on client workstations Because end users typically perform these steps this chapter provides only a brief overview of these...

Страница 212: ...rint queue including controller resident jobs but can only delete your own jobs Prerequisites Make sure that the client workstation meets the following minimum requirements Windows 98 Novell Client v3...

Страница 213: ...s installed right click the document monitoring application icon in the system tray then choose Exit from the short cut menu If your workstation had a previous version of Imagistics software installed...

Страница 214: ...into the CD ROM drive If Auto Run is enabled the InstallShield Setup Wizard starts automatically Otherwise choose Run from the Start menu and then locate the Setup exe file on the CD ROM Click OK to l...

Страница 215: ...drivers from a disk or network location Use the Add Printer wizard to install driver software by locating the driver setup inf file either on the ipc1 im8130 Client CD ROM or in a primed network This...

Страница 216: ...h LPR and AppleTalk printing from Macintosh systems Enable Macintosh printing from the LCD touch screen or by using Printer Utility Refer to Setting Up Macintosh Printing on page 183 for instructions...

Страница 217: ...ipc1 im8130 Administrator s Guide 195 PART 3 Managing the System im6530 im8130...

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Страница 219: ...10MANAGING OPERATIONS This chapter explains how to create department codes and enforce their use how to view reset and export department counters and how to filter sort export and delete entries in t...

Страница 220: ...trators can manage all jobs Viewing Print Jobs To view the jobs in the various queues 1 Click the Print or Scan Jobs tab All Jobs is the default page Print Jobs Page The Print Jobs page displays links...

Страница 221: ...e list Clicking the checkmark again clears all the checkmarks 4 Click Delete While Printer Utility is deleting a job the status changes to Deleting Changing Proof Print Job Copy Counters After reviewi...

Страница 222: ...an templates or deleting files stored on the controller For information about how to reset job counters see Resetting Scan Counters on page 193 For backing up restoring and deleting files refer to Mai...

Страница 223: ...cement 1 Log in to Printer Utility as the administrator 2 Click the Administration tab 3 Click the Device submenu 4 From the Department Code Enforcement drop down menu click Enable 5 Click Save Creati...

Страница 224: ...lity to display the print and copy totals Department Code Functionality There are three possible cases The department code feature is disabled The department code feature is enabled but enforcement is...

Страница 225: ...ents You can reset the counters of any department but you cannot change the total counters You can also delete any department and its code You can export the displayed counter information to a CSV fil...

Страница 226: ...obs according to the Number of days to save Private Proof Invalid Print Jobs entry in Printer Utility and recorded in the jobs log PROCESSING DOCUMENT MANAGER JOBS Document Manager and Document Manage...

Страница 227: ...tment Code page opens 2 Type the code of the department for which you want to view the count or enter the master department code to display counters for all the departments 3 Click Enter If you enter...

Страница 228: ...o export copy or print counters or the Scan submenu to export scan counts 3 Type the master department code and click Enter 4 Click Export 5 Select the delimiter from the drop down menu and check the...

Страница 229: ...er Managing Message and Job logs As an administrator you can view filter sort export and clear message and job logs The controller maintains separate logs for all print and scan jobs Viewing a Log 1 O...

Страница 230: ...oner Warnings indicate conditions that do not require immediate attention but may affect normal operation such as out of paper or low toner To sort the results click a heading The page refreshes and a...

Страница 231: ...orted file Right click the filename link and select Save Target As Internet Explorer or Save Link As Netscape Navigator from the drop down menu Creating Custom Tabs Normal tab printing requires the us...

Страница 232: ...ttings dialog box Custom Tab Settings Dialog Box 4 Enter a name for the tabbed paper in the Tab Paper Name box 5 Select the paper size number of tabs per bank 1 100 margin and other measurements You c...

Страница 233: ...is chapter provides procedures for adding and modifying recipient details and for organizing the recipients into address book groups It also covers sorting the address book contents searching the addr...

Страница 234: ...sers Adding or Editing a Contact 1 On the Administration tab click the Address Book submenu The Address Book Contacts List page opens 2 Click New or check the box to select the contact to edit and cli...

Страница 235: ...o 20 characters 5 Type or edit the optional description which is limited to 64 characters 6 Click OK to save your new or edited group Deleting a Contact or Group 1 On the Administration tab click the...

Страница 236: ...m the filter box 11 Click Search to perform the search The search results are displayed below 12 Select the recipients from the Search Results list 13 Click OK Contact Search Parameters Parameter Rang...

Страница 237: ...ter that the target address book or program can import 1 On the Administration tab click the Address Book submenu 2 To import click the Import link To export click the Export link 3 When importing typ...

Страница 238: ...r a Maximum Number of Results 6 Click OK Directory Services Parameters Parameter Range Default Value Remarks IP Address 0 0 0 0 255 255 255 255 0 0 0 0 No validation of input values Port Number 1 9999...

Страница 239: ...dress Book 1 From the Template Properties Agent Settings page click the Send To drop down arrow 2 Select the scan agent for the template Send to E mail or Send to iFax The agent details page for the s...

Страница 240: ...s Book page opens Address Book Page 2 Select a group list to display the members of that list All Users displays all users in the address book Undefined displays only users who do not belong to a grou...

Страница 241: ...ontact Properties Dialog Box 3 Type in or edit the last and first names Each may be no more than 32 characters 4 Type in or edit the e mail address which is limited to 90 characters 5 To add the conta...

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Страница 243: ...lates are used to store scan attributes that end users can choose when scanning documents at the copier control panel Scan templates are organized in template groups You can specify both templates and...

Страница 244: ...e are general purpose templates that are available to all users You can also create public templates configured for particular users or departments and assign passwords to them Creating Public Templat...

Страница 245: ...the Scan tab click the Templates submenu The Templates page opens listing all the templates defined for a selected group By default this is the public group 2 Click New The New Template page opens New...

Страница 246: ...fy the settings for the scan transfer agent See Agent Settings on page 229 for details 7 Click OK Editing Public Templates 1 On the Scan tab click the Templates submenu 2 If necessary open the Group l...

Страница 247: ...d protected do not have a padlock icon The Delete button on the Templates page is unavailable until you select at least one template You must delete password protected templates one at a time 1 On the...

Страница 248: ...e Scan tab click the Templates submenu By default the main Templates page opens listing all templates in the Public group 2 If the Templates list does not open click the Templates link 3 To view the t...

Страница 249: ...roups Alternatively you can create a new group when creating a new template Group to view templates in another group click the down arrow and select the group New click this button to open the New Tem...

Страница 250: ...cters Padlock symbol optionally check Password protect this template to enable the Password and Confirm Password fields Password enter a password for the template 5 digits displayed as asterisks Confi...

Страница 251: ...page 229 Send to File on page 229 Send to E mail on page 230 Send to iFax on page 231 Send to Document Manager on page 231 Send to FTP Server on page 232 Send to TWAIN This transfer agent stores scan...

Страница 252: ...the user to immediately print the scanned document at the same time the electronic version is saved to a file Send to E mail This transfer agent sends scanned files as e mail attachments to specified...

Страница 253: ...destination folder in Document Manager The exact folder path is displayed below If the folder is a private folder and the folder name is the same as a user home private folder a new folder with the sa...

Страница 254: ...ount open the list box and choose the number of retries to attempt 1 2 or 3 Retry Interval open the list box and choose the number of minutes between retries up to 59 minutes in 1 minute increments Fi...

Страница 255: ...Groups page lists all existing template groups and provides controls for Going to the Templates pages Creating new template groups Editing existing template groups Deleting template groups Template G...

Страница 256: ...onfirmation message opens New Template Group This dialog box opens as a full page if you click New on the Template Groups page or as a popup window if you click New Group on the New Template page To d...

Страница 257: ...Scan Jobs The Scan Jobs page displays the list of current scan jobs and provides links to the scan jobs log and scan message log The Current Jobs list displays the Group Template Agent Status number o...

Страница 258: ...lays the Group Template Agent and Status for each scan job Viewing the Scan Message Log To view the list of system messages for scan jobs 1 On the Scan Jobs page click Message Log 2 To sort the list o...

Страница 259: ...e Shared File Folder for Send to File data and the TWAIN Data Folder for Send to TWAIN data 4 To delete files in a specified folder check the box adjacent the folder name To delete all the file folder...

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Страница 261: ...details procedures for maintaining the Electronic Document Processing Systems It covers backing up and restoring files deleting files stored on the controller and updating the controller software The...

Страница 262: ...down list and select Enable The controller will go offline 5 Click Save to save the change or Reset to return the values to their previously saved values 6 To return the controller to online service...

Страница 263: ...previous backup file and create a new backup file Click Cancel to use the previous backup file as it is The Backup File Information page opens It displays the backup file name for example TA20000330_0...

Страница 264: ...tenance screen displays the restored file name s 6 Click Restore Printer Utility displays the Reboot page and the controller reboots After rebooting the restore process begins This procedure may take...

Страница 265: ...Or click the heading button to select all file folders 4 Click Delete Files Warning When you delete the Processing Data folder which contains current job data Printer Utility automatically deletes th...

Страница 266: ...age in the Space Allocated for Font Storage text box 6 Click the PCL or PS check boxes to identify the type of fonts you want to manage 7 Click Add to open the Upload Font to Controller page 8 Type th...

Страница 267: ...ipc1 im8130 Administrator s Guide 245 PART 4 Troubleshooting Network Printing im6530 im8130...

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Страница 269: ...and sometimes it can be difficult to determine their source Variations between network configurations and user setup further complicate the troubleshooting process The purpose of this chapter is to h...

Страница 270: ...nd resolve IP addresses between devices Using the default configuration settings also assures an easier implementation However you may need to customize the settings to accommodate your network enviro...

Страница 271: ...ing Checklist Resolving Network Connectivity and Printing Issues Network Configuration Check Yes No For Instructions Go To You can change network protocol settings using the copier LCD touch screen or...

Страница 272: ...R LPD printing is the IP Address of the controller correct Next Step LPR LPD Printing on page 157 4 If you are setting up IPP printing are the port configuration and URL correct Next Step LPR LPD Prin...

Страница 273: ...id you successfully set up NDPS printing Next Step NDPS Mode on page 145 4 Did you configure the controller for Novell print services Next Step Configuring Network Printing on page 141 Print Server Se...

Страница 274: ...r the controller to enable other users to print from the Bourne shell Refer to your Unix documentation for more information 5 Can you ping the controller from your workstation Next Step Try remote pin...

Страница 275: ...17 3 Is the controller available in the Chooser MacOS 9 or the Print Center Mac OSX when you click on the LaserWriter 8 printer icon Next Step Make sure the AppleTalk zone is supported by the Macinto...

Страница 276: ...ating system If your network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step See the vendor s Web site for information about...

Страница 277: ...make sure it is not filtering out the controller packets Is the router processing packets correctly Next Step Adjust the router settings 6 Can another workstation within the same network segment disc...

Страница 278: ...y power down the controller Once the controller comes back online check the startup page that prints out Are the TCP IP settings correct Next Step The settings are not binding which could indicate a N...

Страница 279: ...your Imagistics authorized dealer for further assistance NIC or hardware failure 7 If you have customized the device name you can check if the NIC is functional by restoring the controller default set...

Страница 280: ...troller 3 Press PRINTER NETWORK on the copier LCD touch screen Does the Print main menu open Next Step See Starting Controller Please Wait or Shut down in Progress Please Wait Message Appears on page...

Страница 281: ...t communicating with the controller 6 Open ipc1 Document Monitor and note the taskbar connection icon and status bar message Is the controller responding Next Step ipc1 Document Monitor Status The Con...

Страница 282: ...ed from the workstation appear in the Current Jobs queue Next Step Driver Mapped to Wrong Port on page 272 See the Operator s Guide Job properties are not set correctly 3 Does the job appear in a diff...

Страница 283: ...ly Are the settings correct Next Step Refer to PART 3 Establishing Network Print Services on page 137 7 Reboot the controller and restart the copier for any changes to take effect Resubmit the job and...

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Страница 285: ...e or copier firmware Interrupted or terminated communication between the copier and the controller Note Resolving copier operation problems falls outside the scope of this guide but this chapter helps...

Страница 286: ...act your Imagistics authorized dealer for further assistance Troubleshooting Checklist Starting Controller Please Wait or Shut down in Progress Please Wait Message Appears Problem Description The firs...

Страница 287: ...a new NIC in the Starting Controller Please Wait Possible Cause Check Yes No For Instructions Go To Unsynchronized communication between the controller and the copier 1 Reboot the controller Please b...

Страница 288: ...tion Note Refer to General Software Error Conditions on page 286 for more information on resolving output errors caused by incorrect software settings The following checklist helps you identify the so...

Страница 289: ...The Open Door icon varies depending on which copier door is open Open Cassette The Open Cassette icon depicts which cassette is open upper middle or lower Close the specified cassette to resume printi...

Страница 290: ...The Service Call icon indicates that a call for service is needed Contact your Imagistics authorized dealer for support Error Messages Printer Utility Logged Error Messages Messages Log The following...

Страница 291: ...er Close front cover Close the front cover Close Hole Punch Unit Cover Close hole punch unit cover Close the hole punch unit cover Close INSERTER cover Close the inserter cover Close lower side cover...

Страница 292: ...dle stitch unit Remove paper from the saddle stitch unit Service recommended for IQC Service recommended for IQC Service recommended for IQC Contact your Imagistics authorized dealer for support Set k...

Страница 293: ...ier control panel or using Printer Utility Deleted Job was deleted by the administrator or the end user Resubmit the job Unserviceable Internal Error Unknown controller error Reboot the controller fro...

Страница 294: ...viceable Paper Not Loaded EXECUTIVE Out of paper Load Paper EXECUTIVE according to the instructions on the copier control panel LCD Unserviceable Paper Not Loaded FOLIO Out of paper Load Paper FOLIO a...

Страница 295: ...t the operation The number of sheets in the ADF has reached the maximum 100 Reduce the number of pages and try scanning again Finish ADF Scan Place a document on the ADF Finish glass Scan A document i...

Страница 296: ...till not restored contact your Imagistics authorized dealer for support Scan Kit Internal Error SK3 Restart the controller If the controller is not restored recover the HDD Refer to the Operator s Gui...

Страница 297: ...active users Run SCAN ADMINISTRATION DELETE FILES on Printer Utility administrator mode and delete the Data Processing folder Refer to the Printer Utility Online help or the Printer Utility chapter o...

Страница 298: ...les Refer to the field service guide for instructions OS Update Does Not Boot Off CD Problem Description During an OS update from CD ROM the OS Update Version screen fails to appear or the LCD touch s...

Страница 299: ...l side up showing 2 Check that you can read the CD ROM from another drive If the CD ROM is corrupt or damaged contact your Imagistics authorized dealer for support Incompatible OS Message Problem Desc...

Страница 300: ...ftware update Refer to the field service guide for instructions Indeterminate Unexpected Behavior Problem Description If the copier behaves in a way that is unexpected and cannot be explained or resol...

Страница 301: ...led out both faulty or malfunctioning hardware and incorrectly installed or configured software as the cause the problem is probably network related This chapter describes the most common network conf...

Страница 302: ...he steps contact your Imagistics authorized dealer for support Troubleshooting Checklist Cannot Find the Controller Possible Cause Check Yes No For Instructions Go To Controller is initializing and is...

Страница 303: ...figure the port so that it is mapped correctly to the device User s network protocols do not include the protocol configured for the controller 4 Can you locate other workstations that are in the same...

Страница 304: ...aler for support Possible device name conflicts 6 Make sure that the device name for the controller is unique and verify that the WINS and or DNS server database are not causing potential naming confl...

Страница 305: ...3 Have you configured a port for the printer Next Step Operator s Guide 4 If you are using Novell print services did you setup the Novell side of network printing such as creating print servers and a...

Страница 306: ...copier control panel Refer to Modifying Protocol Settings Locally on page 15 Use the embedded web based administration utility Printer Utility to view current network settings Refer to the Printer Ut...

Страница 307: ...lating to jobs that are printed in unexpected or unintended ways are classified as output errors and are covered in the next chapter This chapter describes the most frequent client errors and provides...

Страница 308: ...ask function CTRL ALT DELETE to exit all open applications 2 Restart the computer 3 If the problem persists contact your Imagistics authorized dealer for support Have the following information availab...

Страница 309: ...er similar diagnostic tool 2 Restore the corrupt or missing files from a backup source or reinstall the software Invalid Handle Problem Description This condition arises when there is an attempt made...

Страница 310: ...not Interpret Message Log Errors Problem Description The Message Log page displays the list of error warning and informational messages generated by the controller By selecting an individual entry in...

Страница 311: ...e network port to which the controller is attached Since the default configuration is PCL the controller may not recognize that the print commands are coming from a non Imagistics driver and request s...

Страница 312: ...ller Address 1 Right click the ipc1 Document Monitor taskbar icon and select Configure from the menu 2 Select the Discovery tab 3 Click Update The IP or IPX address of the controller should appear in...

Страница 313: ...he controller comes back online you can resume network and printing functions Alternate Reboot Procedure If you cannot reboot using the preferred procedure 1 Press PRINTER NETWORK holding down the but...

Страница 314: ...LCD for error messages For example a prompt to load paper holds up subsequent jobs in the queue In a peer to peer environment the job may be queued on the Windows print spooler and consequently not av...

Страница 315: ...the digital copier For instructions on installing Imagistics client software refer to Installing Client Software on page 189 2 Make sure that the driver network port is mapped to the correct printer F...

Страница 316: ...ions or consult your network administrator Printer Driver Installation Error Messages Setup Needs to Copy Windows NT Files Problem Description The wrong port type was selected from the Printer Ports d...

Страница 317: ...rective Action 1 Cancel the Add Printer wizard 2 Double click Add Printer from the Printers folder but when prompted to locate the driver click Have Disk 3 Browse to the subdirectory that contains the...

Страница 318: ...th the Current Printer Setup Problem Description The driver was not set up properly possibly because the installation procedure did not complete Corrective Action Delete the driver and either reinstal...

Страница 319: ...by the Controller Problem Description All print options are sent to the controller at the start of the print job If the print file already contains print commands they override the command line optio...

Страница 320: ...Retrieval of printer configuration failed Corrective Action The printer driver cannot communicate with the controller Verify that the controller is running If not turn it on Connect to the controller...

Страница 321: ...mode from an application but the ipc1 TWAIN Driver dialog box does not open Corrective Action The ipc1 TWAIN Driver dialog box may be hidden behind other windows Minimize all other windows If you cann...

Страница 322: ...ultipage scan from TWAIN I F or need to be configured to acquire multipage documents See the Readme file on the Client CD ROM Cannot Open a Password Protected Folder or Document Problem Description A...

Страница 323: ...us driver settings or hardware limitations This chapter describes several common output errors and includes the likely cause It also suggests ways to resolve or work around the limitation to achieve t...

Страница 324: ...the job status If the status is Deleted or Unserviceable the job could not be printed For more information refer to Jobs Log on page 271 3 Make sure the user is submitting the job to the right printe...

Страница 325: ...ostScript job and this option is not enabled nothing prints and the job disappears from the Current Jobs queue Corrective Action If you do not want error messages printed disable the Print PostScript...

Страница 326: ...plication maintains the copy count in its print dialog box the application count overrides any copy count you set using Imagistics driver properties This happens when print settings notably copy count...

Страница 327: ...le However make sure that the resolution set for the overlay file is the same as the resolution set for the documents on which it will be printed Refer to the Operator s Guide for instructions on crea...

Страница 328: ...e the file as an independent document first That way if the overlay file is later deleted or you want to create a new overlay file for a different driver you do not have to recreate the original docum...

Страница 329: ...oblems with Banner Pages Banner Page Did Not Print Problem Description This results from several situations 1 If you are printing a raw job from a Unix machine this is the expected behavior because th...

Страница 330: ...well Otherwise the banner pages would be stapled to the remainder of the job and multiple copies of a job would produce multiple copies of the banner page In duplex printing the banner page would be t...

Страница 331: ...The document fonts are not available on the controller Corrective Action Check the Fonts properties sheet to make sure the Use Device TrueType Fonts check box is deselected While using the printer fon...

Страница 332: ...roblem results from conflicting application and driver settings For example Microsoft Word supports booklet printing from within the application Set the Booklet page size in the Page Setup dialog box...

Страница 333: ...ipc1 im8130 Administrator s Guide 311 PART 5 Reference im6530 im8130...

Страница 334: ...312 ipc1 im8130 Administrator s Guide im6530 im8130...

Страница 335: ...s Guide 313 19REFERENCE The information that follows is organized for ease of reference It includes descriptions of the fields on each page of Printer Utility and a glossary defining the terms used in...

Страница 336: ...d Link to the device search function Link to Document Manager Tabs that provide access to the main pages Subtabs that access specific fuinctions Sub menu bar The body area contains the features and se...

Страница 337: ...are Link to the top of the page Link to Help Device Tab Device Page The Device page displays important summary information Current status of the device and its components and accessories A list of ale...

Страница 338: ...jam or out of toner Warnings indicate conditions that do not require immediate attention but may affect normal operation such as out of paper or low toner Errors are shown in red and warnings in yello...

Страница 339: ...s Both administrators and end users can edit this column Job Information For each job the list displays Document Name is the file name of the document Status displays a word that describes the current...

Страница 340: ...s or deselects all jobs Administrators can delete jobs that are not currently printed edit the copy count of proof jobs and release proof and scheduled jobs End users can delete jobs that are not curr...

Страница 341: ...you to view the list of current scan jobs and to delete jobs from the queue Templates allows you to create edit and delete scan templates and template groups Job Types The job types are Current displ...

Страница 342: ...the name of the set of properties related to the destination for the scan such as Send to TWAIN and Send to E mail Status is the current status of the scan job Pages is the number of pages in the scan...

Страница 343: ...of items to show for logs Start Page the current selected Language and the Admin Login Timeout Period Note The administrator login timeout is only visible if you are logged in as the administrator Cou...

Страница 344: ...ent code enforcement enabling or disabling Document Manager and enabling or disabling SNMP Date and Time Properties including Location Contact Information Service Phone Number Administrative Message a...

Страница 345: ...llowing the job logs Print Job displays the current jobs sent to the controller for printing on the copier Scan Job displays the current scan jobs Print Msg displays the status of each print job inclu...

Страница 346: ...the controller Backup backup controller data Restore restore controller data Delete Files Notification This page provides access to Notification Settings General Notification Events Scan Notification...

Страница 347: ...ument to be fed or scanned without user intervention Ad hoc A type of wireless network in which two or more clients communicate in peer to peer mode ADU Auto Duplexing Unit An accessory that allows do...

Страница 348: ...retries Defines the number of times a data packet is re sent if the initial transmission is unsuccessful Default access point DAP In wireless networking the MAC address of the access point to which th...

Страница 349: ...et is normally a shared media LAN All stations on the segment share the total bandwidth which is one of 10 Mbps Ethernet 100 Mbps Fast Ethernet or 1000 Mbps Gigabit Ethernet Event A significant occurr...

Страница 350: ...message to a different network or subnetwork IP accepts packets from the layer 4 transport protocol TCP or UDP adds its own header and delivers a Datagram to the layer 2 data link protocol It may also...

Страница 351: ...n the controller or the copier The information for each message includes the date subsystem and message severity You can filter the message log to list only those messages that meet specific criteria...

Страница 352: ...etwork Interface Card A printed circuit board that is installed in both client personal computers or workstations and server machines to control the exchange of data between them NLM NetWare Loadable...

Страница 353: ...that describes output to a printer Peer to peer A network architecture in which nodes communicate directly with other nodes as opposed to client server architecture Ping To send a dummy message to ch...

Страница 354: ...uplex mode Property sheet A dialog box containing properties grouped by category For example all properties that are related to finishing options are grouped on the driver Setup property page Property...

Страница 355: ...on A feature where a blank page is printed in between designated pages of the original document Insertion sheets are stapled with the original document if stapling is requested See also Page Interleav...

Страница 356: ...network as well as a destination station Tray The location on the copier where a print job is output TWAIN Technology Without An Interesting Name The de facto standard interface between software appli...

Страница 357: ...rify a client s identity before communication takes place Wi Fi Wireless Fidelity The brand name of the IEEE 802 11b standard for wireless networking WINS Windows Internet Naming Service A method of a...

Страница 358: ...336 ipc1 im8130 Administrator s Guide im6530 im8130...

Страница 359: ...setting 78 Administrator login 13 57 login timeout interval setting 82 login timeout period setting 77 maintaining scan functions 69 236 managing print jobs 66 200 Printer Utility site map 74 setting...

Страница 360: ...in defined 325 inserter paper source 178 output banner page 179 output controller options 167 Blank pages errors 308 Bluetooth configuring 105 setting up 130 wireless networking 120 Booklet mode cente...

Страница 361: ...IPX SPX 101 128 NIC settings 103 129 protocol properties 99 SMB 102 129 TCP IP 101 128 wireless LAN card 121 Connecting devices 63 Contact groups 213 Contact information setting 77 Contacts 212 Contro...

Страница 362: ...less network user interface settings 123 Data retries defined 326 wireless network user interface settings 123 wireless NIC configuring 103 130 Date setting 78 default format 80 format 85 Default Acce...

Страница 363: ...Document unserviceable 293 Domain Name System see DNS Downloading scan files 68 Driver help 60 mapped to wrong port 296 TWAIN errors 298 Drivers see also Printer driver Duplex banner page options 179...

Страница 364: ...oring 241 scan deleting 237 Finding devices 63 Finisher defined 327 message log entries 269 out of staples 268 Finishing unit defined 327 hole punch on tabbed paper 87 message log entries 269 sorting...

Страница 365: ...4 Windows 192 limitations AppleTalk software 184 Macintosh software 194 Unix TAR file 160 Windows software 190 prerequisites AppleTalk software 184 Macintosh software 194 Windows software 190 printer...

Страница 366: ...8 configuring wireless networking 128 default controller settings 9 device discovery 254 network configuration 5 printer mode 140 protocol limitations 6 print server mode 142 resolving network issues...

Страница 367: ...out 58 Login 13 Login administrator 57 Logs job 207 message 207 setting number of items shown 82 lp command banner page options 179 booklet mode option 171 center margin option 173 copies option 165...

Страница 368: ...media selection 168 defined 329 paper trays on device 62 specifying in Unix 168 specifying type for banner page 179 type lp command option 168 Message log clearing 208 defined 329 exporting 209 managi...

Страница 369: ...acintosh printing 107 Microsoft printing 106 Novell print server mode 143 Novell printing 106 print services 104 protocol properties 94 Unix print queues 162 Unix TAR file 161 wireless 123 workgroup n...

Страница 370: ...see also Sheet insertion layout lp command option 172 length lp command option 176 Paper jam error 267 Paper size conversion automatic setting up 92 lp command option 169 Paper source lp command opti...

Страница 371: ...rator tab 322 configuring getting started 76 Counters tab 321 Device tab 315 errors 288 logged error messages 268 navigating 314 opening 56 Preferences tab 321 Print Jobs tab 316 requirements 54 revie...

Страница 372: ...ature ix managing jobs 43 printing mode options Unix 170 releasing jobs 44 66 200 viewing jobs 43 queue 38 Properties defined 332 device version reviewing 79 directory service setting 116 network conf...

Страница 373: ...anaging through scan tab 319 preserving during OS update 32 setting up 221 using the address book 217 Scanning accessing the address book 217 addresses popup 232 administration 69 236 agent settings 2...

Страница 374: ...passwords 225 raw jobs 89 refresh rates 81 restoring defaults 23 scan agent security 108 Send to E mail agent settings 110 Send to File agent settings 108 111 Send to iFax agent settings 110 service p...

Страница 375: ...g 93 Statistics job viewing 71 205 Status messages print queue 39 Subnet accessing others 327 controller not within 298 defined 334 locating device 282 see also Subnet mask Subnet mask configuring TCP...

Страница 376: ...NC defined 334 job submission errors 302 Uniform Resource Locator see URL Uninstalling Windows client software 192 Universal Naming Convention see UNC Unix installing the TAR file 160 lp command 164 b...

Страница 377: ...lt controller settings 8 defined 335 finding the controller 299 locating the device 282 network configuration 5 server setting up 18 Wired Equivalency Privacy see WEP Wireless Fidelity see Wi Fi Wirel...

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