254
ipc1-im8130 Administrator’s Guide
the supporting workstations. In some cases, you need to add or update
network components.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact a
Imagistics authorized dealer for further assistance.
Troubleshooting Checklist
Device Discovery
Possible Cause
Check
Yes
No
For Instructions,
Go To...
Networking
(protocol)
limitations or errors
1 Confirm that the protocol
suite installed on the client
workstation has been
updated with the latest
software for the given
operating system. If your
network only supports the
IPX/SPX protocol, make sure
that the most current version
of Novell Client software is
installed.
Next
Step
↓
→
See the vendor’s Web
site for information
about product updates
and technical support.
2 Print a startup page from the
copier. Does the controller
support the same protocol as
the network?
Next
Step
↓
→
Modifying
Controller Settings
at the Control
Panel
on page 11.
3 Change the protocol settings
from the copier control panel,
if necessary, and reboot the
controller for the changes to
take effect. Repeat Step 2.
Was the device discovered?
End
Next
Step
↓
Modifying
Controller Settings
at the Control
Panel
on page 11.
Unreachable
network segment
4 Check the controller startup
page. Are the IP Address
and subnet mask settings
correct?
Next
Step
↓
→
Modifying
Controller Settings
at the Control
Panel
on page 11.
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