v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
BMC log message
Sensor
number
Sensor
type
Action
CPU 3 volt
9E
02
1. Reseat the microprocessor/memory cards, see “Removing a
microprocessor/memory card” on page 51 and “Replacing a
microprocessor/memory card” on page 51.
2. Reseat the DIMMs, see “Removing a DIMM” on page 48 and
“Replacing a DIMM” on page 49.
3. (Trained service technician only) Replace the I/O board, see
“Removing the I/O board assembly” on page 68 and
“Replacing the I/O board assembly” on page 69.
CPU 4 volt
9F
02
1. Reseat the microprocessor/memory cards, see “Removing a
microprocessor/memory card” on page 51 and “Replacing a
microprocessor/memory card” on page 51.
2. Reseat the DIMMs, see “Removing a DIMM” on page 48 and
“Replacing a DIMM” on page 49.
3. (Trained service technician only) Replace the I/O board, see
“Removing the I/O board assembly” on page 68 and
“Replacing the I/O board assembly” on page 69.
PCI slot faults
AB
21
Information only
HT1000 initiated sync
flood: Legacy I/O failure
AB-AC
21
(Trained service technician only) Replace the I/O board, see
“Removing the I/O board assembly” on page 68 and “Replacing
the I/O board assembly” on page 69.
HT1000 initiated sync
flood: PERR on PCI-x
slot
AB-AC
21
1. Remove the adapters in slot 5 and slot 6.
2. Reinstall the adapters one at a time to isolate the error.
3. (Trained service technician only) Replace the I/O board, see
“Removing the I/O board assembly” on page 68 and
“Replacing the I/O board assembly” on page 69.
HT1000 initiated sync
flood: SERR on PCI-x
slot
AB-AC
21
1. Remove the adapters in slot 5 and slot 6.
2. Reinstall the adapters one at a time to isolate the error.
3. (Trained service technician only) Replace the I/O board, see
“Removing the I/O board assembly” on page 68 and
“Replacing the I/O board assembly” on page 69.
Primary HT2100 initiated
sync flood: ENET n error
AB-AC
21
(Trained service technician only) Replace the I/O board, see
“Removing the I/O board assembly” on page 68 and “Replacing
the I/O board assembly” on page 69.
System resetting due to
unrecoverable error
AB-AC
21
1. Check the operator information panel and light path
diagnostics LEDs.
2. Test the server with the minimum supported configuration
before replacing any parts.
3. (Trained service technician only) Replace the I/O board, see
“Removing the I/O board assembly” on page 68 and
“Replacing the I/O board assembly” on page 69.
170
IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide
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