MAP
1020:
Problem
Determination
Use
this
MAP
to
get
an
error
code
if
you
were
not
provided
one
by
the
customer
or
you
are
unable
to
load
diagnostics.
If
you
are
able
to
load
the
diagnostics,
go
to
MAP
0020
in
the
Diagnostics
Information
for
Multiple
Bus
Systems
.
The
service
processor
may
have
recorded
one
or
more
symptoms
in
its
error
log.
It
is
a
good
idea
to
examine
that
error
log
before
proceeding
(see
“System
Information
Menu”
on
page
382).
The
service
processor
may
have
been
set
by
the
user
to
monitor
server
operations
and
to
attempt
recoveries.
You
can
disable
these
actions
while
you
diagnose
and
service
the
system.
If
the
system
was
set
up
according
to
the
recommendations
of
the
RS/6000
Enterprise
Server
Model
H80
Eserver
pSeries
660
Models
6H0
and
6H1
User’s
Guide
,
all
the
settings
of
the
service
processor
(except
language)
were
saved
by
using
the
SAVE/RESTORE
HARDWARE
MAINTENANCE
POLICIES
service
aid.
You
can
use
that
service
aid
to
restore
the
settings
at
the
end
of
your
service
action.
Just
in
case
the
service
processor
settings
were
not
saved
by
the
user,
if
you
disable
them,
you
should
make
notes
of
their
current
settings
for
restoration
before
you
leave.
In
addition
to
the
parameters
in
the
table
below,
you
can
disconnect
the
modem
to
prevent
incoming
signals
that
could
cause
the
system
to
power
on.
Following
are
the
service
processor
settings
of
your
interest.
The
service
processor
menus
are
described
in
Chapter
7,
“Using
the
Service
Processor,”
on
page
369.
Surveillance
From
the
service
processor
setup
menu,
go
to
the
surveillance
setup
menu
and
disable
surveillance.
Unattended
start
From
the
service
processor
system
power
control
menu,
disable
unattended
start
mode.
Reboot
policy
From
the
system
power
control
menu,
go
to
the
reboot/restart
policy
setup
menu
and
set:
1.
Number
of
reboot
attempts
to
0
(zero)
2.
Use
OS-Defined
restart
policy
to
No
3.
Enable
supplemental
restart
policy
to
No
.
Call
out
From
the
call-in/call-out
setup
menu,
go
to
the
serial
port
selection
menu
and
disable
call-out
on
both
serial
ports.
Be
prepared
to
record
code
numbers
and
use
those
numbers
in
the
course
of
analyzing
a
problem.
Go
to
“Step
1020-1”
on
page
85.
84
Service
Guide
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