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5 Troubleshooting

CAUTION:

This Autoloader is designed to operate with both side edges properly supported. The

installation approaches that provide the proper edge support are:

•

Installed in a rack using the optional Rack Kit.

•

Installed in the optional Rack-to-Tabletop Conversion Kit sitting on a flat surface.

•

Sitting on a level surface on the included plastic feet.

Operating the Autoloader without one of these kits or the feet could result in Autoloader errors.

The optional tabletop conversion cover can support 15 kg (33 lb). Placing any weight on top of
the Autoloader without the tabletop conversion cover might cause errors.

CAUTION:

Shipping Lock:

The shipping lock must be removed for the robotics to work properly.

The device displays a robot move error if the shipping lock is not removed (see

shipping lock (page 23)

).

TIP:

For an online troubleshooting tool, go to

www.hp.com/support/MSLG3Tstree

. The problems

and solutions in the troubleshooting tree are updated more frequently than this manual.

Detection problems after installing a parallel SCSI device

Problems encountered after installation are often caused by improper parallel SCSI bus configuration,
application software configuration errors, or an incorrectly configured operating system. If the
application software or operating system does not communicate with the device after installation,
determine the extent of the detection problem:

•

Does the application software detect the tape drive?

•

Does the application software detect the Autoloader?

•

Does the operating system detect the tape drive?

•

Does the operating system detect the Autoloader?

•

Does the operating system detect the Autoloader, but list it as a generic device?

Based on the extent of the detection problem, check the following:

•

If neither the application software nor operating system detects the tape drive, or they do not
detect both the tape drive and the Autoloader:

◦

Check the SCSI ID and change it if necessary. The Autoloader is pre-configured to SCSI
ID 4. Depending on other devices attached to the same parallel SCSI bus and their SCSI
IDs, you may need to change the SCSI ID before using the device. Review the manuals
for the other devices on the parallel SCSI bus or your operating system to determine which
SCSI IDs are currently in use. Change the SCSI ID with the OCP (see

Changing the SCSI

address — parallel SCSI devices (Configuration > Change Drive) (page 74)

) or RMI (see

Changing the drive configuration (page 49)

).

◦

Verify that all parallel SCSI cables are securely connected on both ends. Check the length
and integrity of your parallel SCSI cabling. Check the parallel SCSI connector for bent

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Troubleshooting

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Содержание BL536A

Страница 1: ...ovides information on installing configuring upgrading and troubleshooting the Tape Autoloader This guide is intended for system administrators and other users who need physical and functional knowledge of the Tape Autoloader HP Part Number AK377 96020 Published June 2012 Edition Sixth ...

Страница 2: ...ovided as is without warranty of any kind and is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Intel Itanium Penti...

Страница 3: ...8 SCSI addresses 18 Planning the SAS configuration 19 About SAS 19 SAS cables and connectors 19 World Wide identifiers 20 Planning the Fibre Channel configuration 20 Direct connection 20 SAN connection 20 Choosing a location 20 Unpacking the shipping container 21 Identifying product components 21 Attaching the feet 22 Removing the shipping lock 23 Mounting the device in a rack 24 Installing the Ta...

Страница 4: ...fication parameters 56 Saving and restoring the device configuration and restoring factory defaults 57 Operations 58 Moving media 58 Updating the current media inventory 59 Releasing and replacing the magazines 59 Support 60 Performing general diagnostics 60 HP Service Service restricted 60 Determining and updating firmware 61 Rebooting the device 61 Viewing logs 61 Cleaning the tape drive 62 Down...

Страница 5: ...assword locks Operations Enable Autoldr Password Locks 81 Support 81 Powering a drive on or off Support Power On Off Drive 81 Running the demonstration Support Run Demo 82 Running the slot to slot test Support Run Slot To Slot Test 82 Running the wellness test Support Run Wellness Test 82 Upgrading firmware Support Autoloader FW Upgrade Support Drive FW Upgrade 83 Viewing logs Support Autoloader E...

Страница 6: ...5 Removing the base chassis 136 Unpacking the new chassis 136 Replacing the base chassis 137 7 Support and other resources 139 HP technical support 139 HP websites 139 Typographic conventions 139 Customer Self Repair 140 Subscription service 140 HP authorized reseller 141 A Technical specifications 142 Physical specifications 142 Environmental specifications 142 Regulatory specifications 142 B Reg...

Страница 7: ...n notice 151 Finnish notice 151 French notice 151 German notice 152 Greek notice 152 Hungarian notice 152 Italian notice 152 Latvian notice 152 Lithuanian notice 153 Polish notice 153 Portuguese notice 153 Romanian notice 153 Slovak notice 153 Spanish notice 154 Swedish notice 154 Turkish notice 154 Battery replacement notices 154 Dutch battery notice 154 French battery notice 155 German battery n...

Страница 8: ...ion 4 Ultra 160 SCSI LVD SE LTO 2 4 Ultra 320 SCSI LVD SAS LTO 3 LTO 4 NA Fibre Channel SAS LTO 5 Maximum storage capacity maximum data transfer rates and tape cartridges are specified in Ultrium 448 1 8 G2 Tape Autoloader specifications page 8 Ultrium 920 1 8 G2 Tape Autoloader specifications page 8 Ultrium 1760 1 8 G2 Tape Autoloader specifications page 9 and Ultrium 3000 1 8 G2 Tape Autoloader ...

Страница 9: ... LTO 4 or later generation tape drive The Encryption Kit cannot be used with the MSL6000 The Encryption Kit includes two USB key server tokens One key server token is available for use as backup for the other To use the Encryption Kit a key server token is inserted in the USB port on the back of the Autoloader and encryption is enabled and configured from the RMI The Encryption Kit supports your m...

Страница 10: ...SCSI LVD SE LTO 2 Ultra 320 SCSI LVD LTO 3 LTO 4 The parallel SCSI Autoloader incorporates a wide SCSI 2 or SCSI 3 Low Voltage Differential LVD SCSI bus Make sure your SCSI host adapter or controller supports these standards IMPORTANT The Tape Autoloader is NOT compatible with a high voltage differential HVD SCSI bus Do not put the Autoloader on a narrow 50 pin parallel SCSI bus because doing so w...

Страница 11: ...server must have an HP or third party SAS host bus adapter with an external connector Table 8 SAS drive interface speeds Supported speeds LTO generation 1 5 Gb 3 Gb LTO 3 LTO 4 1 5 Gb 3 Gb 6 Gb LTO 5 The device uses multiple LUNs to communicate with the Autoloader Most SAS RAID controllers do not support multiple LUNs Check the EBS matrix at www hp com go ebs to find a SAS HBA that is supported on...

Страница 12: ...e it may be mandatory for company confidential and financial data but not for personal data Company policy will also define how encryption keys should be generated and managed Backup applications that support encryption will generate a key for you or allow you to enter a key manually Using the Encryption Kit The Encryption Kit includes two USB key server tokens One key server token is available fo...

Страница 13: ...ndom keys Your application should explain the options and methods that are available Please refer to your application s user documentation for more information If you are unable to supply the key when requested to do so neither you nor HP Support will be able to access the encrypted data This guarantees the security of your data but also means that you must be careful in the management of the encr...

Страница 14: ...essary Amber 2 Attention Illuminated if the device has detected a condition that requires attention by the operator Amber 3 Error Illuminated if an unrecoverable error occurs A corresponding error message displays on the LCD screen see Troubleshooting page 86 for more information Amber 4 Back panel overview The back panel provides access to the drive interface connectors the tape drive the power c...

Страница 15: ...rive Ethernet port LTO 5 only 1 1 Tape drive LED Figure 5 Back panel overview with FC tape drive 2 Fan vent 1 Power connector 4 Magazine release hole 3 Tape drive 6 Serial port Factory use only 5 Ethernet port 8 Shipping lock storage location 7 USB port 10 Pull out tab containing the serial number and other product information 9 FC port 12 Tape drive Ethernet port LTO 5 only 1 1 Tape drive LED The...

Страница 16: ...d off in approximately one second cycles during normal operation The LED is located on the back of the device in the lower right corner as shown in Controller health status indicator location page 16 Figure 7 Controller health status indicator location 1 Controller health status LED 16 Features and overview ...

Страница 17: ...ent electrostatic discharge ESD see Appendix Electrostatic discharge page 158 Use wrist grounding straps and anti static mats when handling internal components Follow these general steps If the host server is connected to a network check with the system administrator before powering off the computer For parallel SCSI Autoloaders install a parallel SCSI host bus adapter HBA that supports multiple L...

Страница 18: ...hich devices you put together on a bus Also putting a single ended SE SCSI device on the bus will slow all of the devices on the bus down to SE speed Check each device s interface specifications to see what kind of parallel SCSI interface it has Optimizing throughput If possible put the Autoloader on its own parallel SCSI bus This will give you the best performance and easiest installation If a ta...

Страница 19: ...ch is comparable to the speed attained by Ultra320 SCSI SAS 2 LTO 5 is designed to transfer data at 6 Gb sec SAS cables and connectors SAS uses serial connections with a direct connection between the host server and each of the storage devices This eliminates the need to configure SCSI busses and assign SCSI IDs as is required for parallel SCSI devices Most SAS HBA ports have four SAS channels A t...

Страница 20: ... go ebs to verify that your HBA is supported on your server and qualified for the Autoloader A server that uses Fibre Channel disks needs at least two FC ports Using the same port for disk and tape access will cause performance degradation SAN connection All switches between the host and the Autoloader must be of the appropriate type A 2 Gb switch in the path may result in performance degradation ...

Страница 21: ... tape drives 20 80 percent relative humidity non condensing Humidity Back Minimum of 15 4 cm 6 inches Clearance Front Minimum of 30 8 cm 12 inches Sides Minimum of 5 08 cm 2 inches Unpacking the shipping container Before you begin clear a level work surface near where you will place the Autoloader CAUTION If the temperature in the room where the device will be installed varies by 15º C 30º F from ...

Страница 22: ...he Autoloader install it in the optional tabletop conversion cover which can support up to 15 kg 33 lb You need the six support feet from the accessory package for this procedure To attach the feet 1 Verify that there are no tape cartridges in the Autoloader IMPORTANT The Autoloader may be damaged if it is turned over with tape cartridges in the magazines or robot If the Autoloader has been used b...

Страница 23: ...ape and is located in the top center of the device After the shipping lock is removed it should be stored on the back panel of the device for future use To remove and store the shipping lock 1 Locate the tape and lock at the top of the device see Shipping lock location page 23 Figure 1 1 Shipping lock location 2 Remove the tape then remove the lock 3 Store the lock on the back panel of the device ...

Страница 24: ...screwdriver for this procedure Unpack the rack kit and verify that it includes the following Figure 13 Rack kit Two rails Two bags of eight M6 screws Select the bag of screws appropriate for your type of rack The HP Rack System E rack has 7 1 mm round holes in the rack column The packet for this rack type is labeled HP Rack System E The HP Rack 5000 and 10000 series have 9 5 mm square holes in the...

Страница 25: ...g the SCSI cable parallel SCSI devices only The Rack to Tabletop Conversion Kit supports the edges of the Tape Autoloader and is capable of holding 15 kg 33 lb To install the cover 1 Place the cover on a flat level surface behind the device 2 Slide the device into the cover until the front panel of the device is aligned with the cover see Figure 16 page 25 Figure 16 Installing the tabletop convers...

Страница 26: ...e accessory package to one of the connectors on the back panel of the tape drive see Figure 17 page 26 Figure 17 Attaching the parallel SCSI cable to the tape drive 3 Attach the other end of the parallel SCSI cable to the connector on the parallel SCSI host bus adapter or to the connector on the previous device on the parallel SCSI bus NOTE The host bus adapter should be Low Voltage Differential S...

Страница 27: ...ecific safety requirements 2 insufficient conductor ampacity that could result in overheating with potential personal injury and or property damage and 3 an unapproved power cord could fracture resulting in the internal contacts being exposed which potentially could subject the user to a shock hazard HP disclaims all liability in the event a non HP approved power cord is used To power on the Autol...

Страница 28: ...CP or RMI You must finish configuring IPv6 from the RMI See Changing the network configuration page 50 Verifying the connection To verify the connection between the host computer and the Autoloader 1 Install the application software and or drivers that are compatible with the Autoloader Software compatibility information is available at www hp com go automated Backup software packages may require ...

Страница 29: ...e the device firmware From the RMI see Determining and updating firmware page 61 From the OCP see Upgrading firmware Support Autoloader FW Upgrade Support Drive FW Upgrade page 83 Using HP Library and Tape Tools L TT which can be downloaded free of charge from www hp com support TapeTools After configuring the Autoloader you can save the configuration settings to a USB flash drive from the OCP or ...

Страница 30: ...mber Cartridge type C7974A HP LTO4 Ultrium 1 6 TB RW Data Cartridge green C7974W HP LTO4 Ultrium 1 6 TB WORM Data Cartridge two tone green and gray C7978A HP Ultrium universal cleaning cartridge 50 cleans orange Table 14 Ultrium 3000 tape drive Part number Cartridge type C7975A HP LTO5 Ultrium 3 TB RW Data Cartridge blue C7975W HP LTO5 Ultrium 3 TB WORM Data Cartridge two tone blue and gray C7978A...

Страница 31: ...romagnetic energy or magnetic fields can destroy data and the embedded servo code written on the media by the cartridge manufacturer which can render the cartridge unusable Place identification labels only in the designated area on the cartridge Labeling tape cartridges The device contains a bar code reader that reads the tape labels and stores the inventory data in memory The device then provides...

Страница 32: ...e this area for attaching the adhesive backed bar code label Only apply labels as shown Figure 19 Apply the label within the recessed area IMPORTANT The bar code label should only be applied as shown with the alphanumeric portion facing the hub side of the tape cartridge Never apply multiple labels onto a cartridge because extra labels can cause the cartridge to jam in a tape drive Write protectin...

Страница 33: ...on key Incompatible Incompatible Incompatible LTO 4 media encrypted Read Write Incompatible Incompatible Incompatible Incompatible LTO 5 media unencrypted Read Write with encryption key Incompatible Incompatible Incompatible Incompatible LTO 5 media encrypted CAUTION Ultrium 2 and Ultrium 3 tape drives require the most recent firmware to immediately identify Ultrium 4 media Without the most recent...

Страница 34: ...ne cannot be released using the operator control panel or the remote management interface The slot numbering scheme is shown in Figure 21 page 34 for the left magazine and Figure 22 page 34 for the right magazine Figure 21 Left magazine slot numbering with mailslot enabled Figure 22 Right magazine slot numbering with mailslot enabled When the mailslot is disabled the mailslot M1 becomes Slot 1 and...

Страница 35: ...ng network settings Configuration Configure Network Settings page 75 and Changing the administrator password Configuration Change Admin Password page 72 To start the RMI open any HTML browser and enter the IP address of the device in the browser s address bar TIP Check the Help screens in the RMI for additional information The help pages are updated with most firmware updates and often contain tec...

Страница 36: ...inventory page 59 Releasing and replacing the magazines page 59 Support page 60 Performing general diagnostics page 60 Service Service restricted page 60 Determining and updating firmware page 61 Rebooting the device page 61 Viewing logs page 61 Cleaning tape drive page 62 Downloading a support ticket page 62 Login To login select the Account Type enter a password if required and then click Sign I...

Страница 37: ...tus pane displays the following Updated the day date and time of the most recent status view This timestamp comes from your computer and may be different from the Autoloader Time at the bottom of the pane Click your browser s reload button to refresh the system status Status of the Autoloader and tape drive The green Status Ok icon indicates that the device is fully operational and that no user in...

Страница 38: ...serial number for the device It should match the serial number printed on the device s label located on the pull out tab under the drive on the back of the device Product ID how the device identifies itself to the host computer Currently Installed Autoloader Firmware x xx y yy x xx is the version of the Autoloader controller firmware y yy is the version of the robotics firmware Bootcode Firmware R...

Страница 39: ...pe from the last full slot is unloaded CAUTION Since loop mode will endlessly cycle through the tapes it is possible to overwrite old data Make sure that there are enough tapes in the Autoloader or that the tapes are regularly rotated in and out to ensure that data you want to save is not overwritten Autoload the device will automatically load the tape from the lowest numbered full slot on power u...

Страница 40: ...CSI ID parallel SCSI drive only SCSI address of the drive The LUN for the tape drive is 0 World Wide ID SAS drive only world wide unique name for the drive The World Wide ID is assigned by the autoloader controller to the drive bay and cannot be changed by the user When a tape drive is replaced the World Wide ID is re assigned to the replacement drive Physical Drive Slot Number the physical locati...

Страница 41: ...he WW Node and Port Name will be slightly different Port Type the current setting of the drive port Direct connected devices are typically Loop Devices connected to a switch are typically Fabric Speed Viewing network information The Identity Network page displays information about the network configuration Figure 30 Identity Network page You can see but not modify MAC Address a unique identifier f...

Страница 42: ...ess for itself based on the routing information obtained from a router advertisement and the MAC address The device can manage up to five global addresses at the same time which can be assigned from different routers DHCPv6 Addressing when Enabled the Autoloader will request an IP address from a DHCP server each time the device is booted Static Addressing when Enabled the device will use a statica...

Страница 43: ...he current status of the robotics and a description of the operation the robot is currently performing Internal Temperature the internal temperature reported by the device Media Removal Prevented if the backup software is preventing media removal from the device When media removal is prevented the mailslot and magazine functionality is disabled Left Magazine Present if the device senses the presen...

Страница 44: ...e device is functional but might have an issue that should be addressed The drive is in a failed state Cartridge in Drive information about the cartridge if any currently in the drive Drive Error Code the current drive error code if the drive is in a failed state See Drive error codes page 122 for a list of drive error codes 44 Operating the Tape Autoloader ...

Страница 45: ... connected devices are typically Loop Devices connected to a switch are typically Fabric N Port ID Fibre Channel drives only Fabric address Only relevant when in Fabric mode ALPA Fibre Channel drives only Loop address Only relevant when in Loop mode Hashed SAS address A short version of the SAS World Wide Identifier WWI that is generated using a well defined hash algorithm and is suitable for devi...

Страница 46: ...ape has not been loaded into a drive in this device or if the inventory has changed Comment any additional information about the tape in the slot for example Clean Tape if the cartridge is a cleaning tape Configuration Changing the system configuration Use the Configuration System page page 47 to modify the system configuration System configuration changes are only applied after the Apply Selectio...

Страница 47: ... active The device keeps track of the usage count for each of the cleaning cartridges When multiple cleaning cartridges are available the device will first choose an unknown cleaning cartridge so the device can start tracking the cartridge s usage count If the device knows the usage count for all of the cleaning cartridges the device will choose the one with the highest usage count Auto cleaning i...

Страница 48: ...software controlling the tape cartridges Random mode In Random mode the device does not automatically load tapes into the tape drives it waits for commands from the software or operator to load and unload tapes Random mode is used with a full featured or a robotics aware backup application and is the most common mode of operation Your backup software must support robotics which may require an addi...

Страница 49: ...the Configuration Drive page parallel SCSI to change the tape drive s SCSI ID and power the tape drive off or on Use the Configuration Drive page SAS to power a SAS drive on or off No configuration is needed for SAS drives Use the Configuration Drive page Fibre Channel to configure the FC port and power the tape drive off or on Figure 38 Configuration Drive page parallel SCSI For a parallel SCSI d...

Страница 50: ...fabric login If the Addressing mode is Hard auto select the device will acquire an ALPA at the initial system setup and then fix that as a hard address from then on ALPA Arbitrated Loop Port Address Figure 40 Configuration Drive page SAS Changing the network configuration Use the Configuration Network page to modify the current network configuration When you request a change a pop up box will ask ...

Страница 51: ... host name provided by your network administrator for the Autoloader Domain name enter the domain name provided by your network administrator for the Autoloader Enable HTTPS when On the RMI can only be accessed through an HTTPS connection Restricted Network Access when On disables all non essential network functionality that is not required for normal product operation In most circumstances leave ...

Страница 52: ...ch time the device is booted The default is Off Static Addressing Enabled when On the Autoloader will use a statically configured address The default is Off Static Assigned Address configures the address when Static Addressing Enabled is On You can select the standard prefix FE80 or the prefix of a nearby router Enter the remainder of the address and click Add To remove an IPv6 static IP address c...

Страница 53: ... the IP addresses for up to three computers running IPv4 SNMP management software and up to three computers running IPv6 SNMP management software IP addresses will not be cleared if SNMP is disabled but those targets will no longer be able to manage the Autoloader and will not receive traps from the Autoloader You can select the SNMP version for each target address Remote management interface RMI ...

Страница 54: ...the HP SIM management station as an SNMP target 2 If the Autoloader IP address is in an HP SIM automatic discovery IP address list the SIM management station will detect the Autoloader at the next scheduled scan To configure HP SIM for manual discovery 1 In the HP SIM toolbar click Options Discovery 2 Click the Manual tab 3 Enter the Autoloader s IP address or system name SIM 5 1 will automaticall...

Страница 55: ...e internal clock The time is based on a 24 hour clock where 1 00 pm is 13 00 Date configures the current month day and year for the internal clock Enable Clock Synchronization When enabled the device will use the configured Simplified Network Time Protocol SNTP service to obtain the current date and time SNTP Server Address the IP address of an SNTP server The SNTP server may be configured with ei...

Страница 56: ...on Log page can only be accessed by HP Service personnel Figure 45 Configuration Log page Setting event notification parameters The Configuration Alerts page lets you configure e mail notification of device events Figure 46 Configuration Alerts page You may change the Notification Level the types of events for which the device should send e mail To Email Address the address to which to send the re...

Страница 57: ...eature is also useful when installing multiple devices Either save the configuration before configuring the network or ensure that only one device with the same network configuration is on the network at a time until they have unique network identities NOTE You can save the device configuration to a USB flash drive from the OCP For the see Saving and restoring the Autoloader configuration Configur...

Страница 58: ...ator password Mailslot configuration All network settings including DHCP DNS IPv4 and IPv6 addresses Barcode reader label length and barcode reader alignment Reserved slots Autoloader mode All drive configuration settings Auto clean SNMP addresses and configurations Log tracing configuration Email notification configuration SMTP address email address filter level Option to allow the magazine acces...

Страница 59: ...e to release the left right or both magazines When you click Release the device will unlock the magazine and display Left Magazine Unlocked or Right Magazine Unlocked on the OCP screen If you do not remove the magazine within a few seconds the device will lock it When you replace the magazine the device will inventory the magazine s tape cartridges Figure 50 Operations Magazines page NOTE To manua...

Страница 60: ...he available tests are Demo moves cartridges from the slots to the drives and back At the end of the test the cartridges are returned to their original slots Slot to slot shuffles the cartridges between slots to exercise the robot At the end of the test the cartridges are NOT returned to their original slots The demo and slot to slot test are intended to show the device operating For service and d...

Страница 61: ...ST and scan for a new inventory The RMI web page will refresh itself after a short time delay This time should be sufficient to reload the page However during a reboot the connection to the device may be lost If the connection is lost you will have to reload the page manually Figure 54 Support Reboot page Viewing logs From the Support Autoloader Logs page you can see the device logs The available ...

Страница 62: ...or factory use only Figure 55 Support Autoloader Logs page Cleaning the tape drive Use the Support Clean Drive page to clean the tape drive Slot select the slot number of the cleaning tape Figure 56 Support Clean Drive page Downloading a support ticket Use the Support Support ticket page to download a support ticket for the Autoloader or tape drive The support ticket can help a service engineer or...

Страница 63: ...generate a support ticket during an unload and that ticket may be downloaded at any time LTO 4 tape drives with older firmware must be empty to download a support ticket Gathering a current ticket for an LTO 4 tape drive may cause a temporary performance decrease while the ticket is generated Figure 57 Support Support Ticket page Remote management interface RMI 63 ...

Страница 64: ...ed slots Configuration Set Reserved Slot Count page 73 Configuring the mailslot Configuration Configure Mailslot page 73 Bar code reporting format Configuration Barcode Format Reporting page 73 Changing the SCSI address parallel SCSI devices Configuration Change Drive page 74 Setting behaviors Configuration Autoloader Behavior page 74 Setting the date and time Configuration Autoloader Date Time pa...

Страница 65: ...og page 84 Downloading a support ticket Support Download Support Ticket page 84 LED indicators The operator panel includes four LEDs that provide a summary of the device status as detailed in Figure 58 page 65 Figure 58 LEDs Ready Illuminated when power is on Blinking during tape drive or robotics activity Green 1 Clean Illuminated when a cleaning cartridge should be used Amber 2 Attention Illumin...

Страница 66: ...g a tape ULD Drive is cleaning CLN Drive is rewinding RWD Drive is seeking SEEK Performing a tape move or tape exchange operation MOV Drive is erasing a tape ERASE Drive is calibrating CAL Performing a test TEST Performing a firmware upgrade operation UPGR Decrypting DCR Encrypting ENC Operator control panel buttons The four operator control panel buttons described in Figure 60 page 67 let you tra...

Страница 67: ... Configuration Operations and Support NOTE The Unlock Mailslot menu is only displayed when the mailslot is enabled To enable the mailslot see Configuring the mailslot Configuration Configure Mailslot page 73 From the Home screen press Enter to bring up the first menu item From a menu use the Previous and Next keys to cycle through the menus press Enter to see the first option in the menu or press ...

Страница 68: ...wing access to the restricted screens Once entered the administrator password does not need to be entered again unless there is no user activity for five minutes or the password lock is enabled The number 1 should be flashing To enter the password do the following 1 From the operator control panel press Next to scroll to the first number of the password 2 Press Enter The number you selected is rep...

Страница 69: ... and insert a different tape cartridge 5 Push the magazine back into the device Figure 62 Removing a tape from the mailslot Status Information The Status Information menu provides access to the following status options Inventory Status Information Inventory page 69 Autoloader information Status Information Autoloader Information page 70 Drive information Status Information Drive Information page 7...

Страница 70: ... when the screen displays either Left Magazine or Right Magazine To view the tape inventory 1 From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select 2 Press Previous or Next until the screen displays Inventory Press Enter to select 3 By using Previous or Next you can select from the following inventory locations Left magazine includes the mai...

Страница 71: ...mponent Status To obtain component status 1 From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select 2 Press Previous or Next until the screen displays Component Status Press Enter to select 3 By using Previous or Next you can select from the following information screens Drive activity Autoloader status Drive status Fan status The second line ...

Страница 72: ...restoring the Autoloader configuration Configuration Save Restore Configuration page 77 To access the Configuration menu 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until the screen displays your selected function Press Enter to select Changing the administrator password Configuration Change Admin Password Use...

Страница 73: ...mailslot is open Access to this feature requires the administrator password To enable or disable the mailslot 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until the screen displays Configure Mailslot Press Enter to select 3 Enter the administrator password if prompted 4 The screen displays either Mailslot Enabl...

Страница 74: ...pes into the tape drive it waits for commands from the software or operator to load and unload tapes Random mode is used with a full featured or a robotics aware backup application and is the most common mode of operation Your backup software must support robotics which may require an additional software module Sequential mode In Sequential mode the device automatically loads and unloads tapes fro...

Страница 75: ...screen displays either Enable Loop Mode or Disable Loop Mode Press Previous or Next to toggle between the enabled and disabled screens Press Enter to select the loop mode Setting the date and time Configuration Autoloader Date Time NOTE When setting the hours the time is based on a 24 hour clock There is no a m or p m designation Use Set Date and Time to set the date and time used to record events...

Страница 76: ... with the first number flashing 12 Press Previous or Next to change the flashing number to the correct value Press Enter to select the next number 13 Repeat Step 12 until all numbers have been set The screen displays New Gateway Addr Press Enter To enable IPv6 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until ...

Страница 77: ...aults are restored The restored settings are SCSI address 4 Master drive reset to Drive 1 Drive power drive powered on Active slots maximum possible Autoloader mode Automatic Loop No Event log levels and filter continuous trace and all levels and filters active for HP Service use only Barcode reader label length 8 Barcode reader alignment Left Error recovery On Mailslot configuration mailslot disa...

Страница 78: ...ous or Next until the screen displays the filename of the device configuration file on the USB drive Press Enter to select the firmware file 7 When the restore operation is completed remove the USB flash drive from the USB port NOTE You can save the configuration settings to a file from the RMI See Saving and restoring the device configuration and restoring factory defaults page 57 Operations The ...

Страница 79: ...eaning steps If you would like to keep a cleaning cartridge in the device the backup software must manage tape drive cleaning or be configured to bypass the slot containing the cleaning cartridge To clean the tape drive 1 Make sure a cleaning cartridge is in the mailslot or one of the magazines 2 From the Home Screen press Previous or Next until the screen displays Operations Press Enter to select...

Страница 80: ...or this tape 7 Use Previous or Next to select from the possible destinations as follows Mailslot Right Magazine Left Magazine Drive 8 When the correct destination is displayed press Enter to select 9 If the destination selected is a magazine use Previous or Next to display the slot Only empty slots are listed Once the correct slot is displayed press Enter to select The device now moves the tape fr...

Страница 81: ...ntil the screen displays Enable Autoldr Password Locks Press Enter to select Support The Support menu provides access to the following support options Powering a drive on or off Support Power On Off Drive page 81 Running the demonstration Support Run Demo page 82 Running the slot to slot test Support Run Slot To Slot Test page 82 Running the wellness test Support Run Wellness Test page 82 Upgradin...

Страница 82: ...the operator control panel Running the slot to slot test Support Run Slot To Slot Test Use this option to show the robot s ability to move media in and out of each of the magazine slots Access to this feature requires the administrator password NOTE At the end of the test the cartridges are NOT returned to their original slots To run the slot to slot test 1 From the Home screen press Previous or N...

Страница 83: ...ypes of firmware from a USB flash drive You can also upgrade the tape drive firmware from a firmware upgrade tape Access to this feature requires the administrator password To upgrade Autoloader firmware from a USB flash drive 1 Download current Autoloader firmware using HP Library Tape Tools or from the HP support website www hp com support storage Copy the firmware onto the USB flash drive TIP T...

Страница 84: ...he correct slot location of the firmware upgrade tape installed in the device example FW Tape Location Slot Mailslot Press Enter to select the correct firmware tape location The screen displays Upgrading Drive FW 8 When the update is complete the screen displays either Success Export FW Tape or Failed Export FW Tape If the upgrade failed press Enter to display the error code and message describing...

Страница 85: ...pes in the Autoloader Operations Move Tape page 80 To force the tape to eject 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select 2 Press Previous or Next until the screen displays Force Drive To Eject Tape Press Enter to select 3 Press Previous or Next until the screen displays Drive The second line on the display shows the bar code number of the ...

Страница 86: ...correctly configured operating system If the application software or operating system does not communicate with the device after installation determine the extent of the detection problem Does the application software detect the tape drive Does the application software detect the Autoloader Does the operating system detect the tape drive Does the operating system detect the Autoloader Does the ope...

Страница 87: ...host adapter for installation and troubleshooting instructions Pay particular attention to any steps describing configuration settings Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects the host adapter Make sure that the proper device driver is installed for the parallel SCSI host adapter If the Autoloader is detected by the opera...

Страница 88: ... to a valid SCSI SE or LVDS bus Detection problems after installing a SAS device Problems encountered after installation are often caused by improper SAS cable connections application software configuration errors or an incorrectly configured operating system If the application software or operating system does not communicate with the device after installation determine the extent of the detectio...

Страница 89: ...lot and the operating system correctly detects the host adapter Verify that the proper device driver is installed for the SAS host adapter If the Autoloader is detected by the operating system but not by the application software Refer to the documentation included with your backup application for instructions on how to verify proper installation Some backup software packages require an additional ...

Страница 90: ...sted sharply it may be broken and must be replaced If the screen shows ALPA Conflict There might be a conflict with the ALPA address on Loop ports Select Soft for the Loop mode to allow the system to select an available address each time the tape drive connects to the FC fabric If your server configuration does not support changing addresses try using the Hard Auto Select option for the Loop mode ...

Страница 91: ...loader Operations Move Tape page 80 3 Power down the unit disconnect the cable from the drive power up the unit and wait until the tape drive is idle or ready From the OCP attempt to unload or move the tape to a slot 4 From the OCP attempt a force eject or emergency unload operation See Forcing the drive to eject a tape Support Force Drive To Eject Tape page 85 IMPORTANT Inspect the tape cartridge...

Страница 92: ...ridge is compatible with the drive model LTO tape drives can read data cartridges from two generations back and write to data cartridges one generation back See Backward read compatibility page 33 Make sure you are using an Ultrium cartridge that has not been degaussed Do not degauss Ultrium cartridges Make sure that the cartridge has not been exposed to harsh environmental or electrical condition...

Страница 93: ... IDs 8 or greater use a wider bus Reboot the host server Table 23 Attention LED is lit Solution Problem This is most likely caused by a dirty drive that cannot read a tape and marks the tape invalid Both the Attention and Cleaning LEDs are lit 1 View the inventory with the RMI Note the slots that have tapes marked with 2 Remove any magazines that contain tapes marked with 3 Remove the tapes that w...

Страница 94: ...tridge will expire after 50 cleaning cycles The Cleaning LED is lit after using a cleaning cartridge If the Media Attention LED is cleared and the drive has been cleaned and then immediately re displays each time a particular cartridge is reloaded that cartridge should be suspected as being defective A particular cartridge sets off the Attention LED and possibly the Cleaning LED If this occurs exp...

Страница 95: ...has been enabled so the device can obtain a network address If using DHCP write down the device s network address from the OCP Information menu If the device did not obtain a valid address via DHCP verify that the DHCP server is up and the device has network access to it If necessary set a static network address instead Enter the device s IP address into the address bar of a web browser connected ...

Страница 96: ...kups with an average file size 64 k HP recommends using a sequential image backup that backs up the hard drive or LUN image instead of the individual files The drawback with the sequential image backup method is that you might only be able to restore the entire disk image and not individual files If you can restore individual files the restore operation will be very slow No change is necessary but...

Страница 97: ...ith the minimum number of disks needed for your tape POOR A single disk cannot retrieve or write data fast enough for any of the supported tape drives Server or workstation with a single disk spindle drives or use concurrency or multithreading in the backup software to pull from more than one disk at a time The drawback with concurrency or multithreading is that it slows the restore operation Also...

Страница 98: ...ion can provide enough bandwidth for an LTO 3 tape drive LTO 4 HH GOOD When fully used a 2 Gb fibre connection can provide enough bandwidth for an LTO 4 HH tape drive LTO 5 POOR A 2 Gb fibre connection is inadequate for an LTO 5 tape drive GOOD When fully used a 4 Gb fibre connection can provide enough bandwidth for the following number of tape drives Fibre 4 Gb LTO 2 8 LTO 3 HH 4 LTO 4 HH 2 LTO 5...

Страница 99: ...60 connection can provide enough bandwidth for two LTO 2 tape drives LTO 3 MARGINAL An Ultra 160 connection is barely adequate for an LTO 3 tape drive The bus would be saturated when providing 2 1 compressible data to an LTO 3 tape drive LTO 4 HH MARGINAL An Ultra 160 connection is barely adequate for an LTO 4 HH tape drive The bus would be saturated when providing 2 1 compressible data to an LTO ...

Страница 100: ...allel Internal disks on backup server SCSI and internal IDE non RAID are inadequate transport mechanisms for LTO tape drives Operating system configuration The operating system configuration and other programs running on the host computer can impact the ability of the host computer to transfer files from the disks to the tape drive Windows To improve backup performance and improve SAN stability sh...

Страница 101: ...ecessary on Ultrium drives as they sense the compression ratios and can automatically adjust if they receive non compressable data Stop as many programs as possible while a backup or restore is in progress Be especially aware of monitoring applications such as anti virus software which check every file that is read If you are concerned about viruses and backup performance perform a virus scan befo...

Страница 102: ...to test basic functionality To get the best backup and restore performance use a full featured backup application If the average file size is less than 64 k use a sequential image backup for best performance However a sequential disk image backup might not allow you to restore individual files or the restore process will be very slow Disk image flash or sequential Performance impact GOOD A disk im...

Страница 103: ...ugh bandwidth for two LTO 2 tape drives LTO 3 MARGINAL An Ultra 160 connection is barely adequate for an LTO 3 tape drive The bus would be saturated with 2 1 compressible data LTO 4 POOR An LTO 4 tape drive is unable to sustain maximum transfer speeds with 2 1 compressible data Upgrade to Ultra 320 Parallel SCSI Ultra 2 80 LTO 2 MARGINAL Ultra 2 80 barely has enough bandwidth for one LTO 2 drive L...

Страница 104: ...t out of the front of the unit See Figure 65 page 104 Figure 65 Releasing the magazine Push a paper clip into the access hole 1 Pull the magazine out of the front of the unit 2 IMPORTANT Do not force the pin once you encounter resistance Doing so can damage the device 4 Repeat step 3 for the other magazine if necessary 5 If other tapes are still in the device or if you were unable to manually remo...

Страница 105: ...into the tape drive unloads the scratch cartridge from the tape drive and returns the scratch cartridge to the mailslot 8 The device moves the tape cartridge from the four top row corner slots to the tape drive load point and then returns the tape cartridge to its slot If one of the top row corner slot positions does not contain a tape cartridge the device will skip that location If none of the to...

Страница 106: ... 37 is the error sub code and 31 is sub code specific information for factory use only When you press Enter the OCP displays the error message as shown in Figure 68 page 106 Figure 68 Error message in the OCP Error Log If you press Next the OCP will display additional information if available as shown in Figure 69 page 106 Figure 69 No additional information in the OCP error log If you press Next ...

Страница 107: ... report An L TT support ticket or report contains detailed information about the device configuration along with errors and warnings The support ticket and report contain the same information The report is easier to read but must be generated and read on the host computer The support ticket can be downloaded from the device and then viewed on any computer with L TT installed To generate and view a...

Страница 108: ... in the browser The top of the support ticket contains basic configuration information about the device as shown in Figure 72 page 108 Figure 72 Support ticket in viewer Expand HP Event Logs to see events divided into three categories Events in the last 24 hours Events in the last 31 days Events older than 31 days Set the Current Detail Level to see additional types of events Normal will only show...

Страница 109: ...he simple text description of the main error code The main error code 0x83 is displayed in parenthesis as the Global error code The error codes are described in Main error codes The text after the main error code Robotic controller generic problem in this example is the text description for the error code The error sub code 0x02 is displayed in parenthesis as the Module error code The error sub co...

Страница 110: ... the firmware to the latest version Power cycle the unit and retry the operation No response from EEPROM on robotic controller 82 Setting of gripper1 motor parameters failed 84 Power cycle the unit and retry the operation Setting of slider2 motor parameters failed 85 Update the firmware to the latest version Setting of elevator3 motor parameters failed 86 Setting of rotation4 motor parameters fail...

Страница 111: ...light For increased visibility also remove the tape drive If this error occurs on a tape load or unload power off the tape drive Remove the drive and inspect the front of the drive for any obstructions such as an improperly placed label Run the wellness test Elevator3 obstructed 8B Update the firmware to the latest version There have been a few firmware enhancements to reduce the occurrence of thi...

Страница 112: ...es and look for any obstructions to the robot Run the wellness test Ends of slider2 movement not in expected range 8F If the error consistently happens on the same slot try different tape cartridges in that slot If the failure remains with the same slot the magazine may be at fault If the failure follows the tape cartridge the tape cartridge may be at fault If the device is performing an operation...

Страница 113: ...sor not found 9B Power cycle the device and retry the operation Remove the magazines and verify that all the clear plastic inserts in the magazine storage slots except the mailslots are present and firmly seated Run the wellness test Gripper1 range of motion out of specification 9C Remove all magazines and look for any obstructions to the robot Update the firmware to the latest version Run the wel...

Страница 114: ...r cycle the device and retry the operation Robot stopped due to a released magazine B3 Check that all magazines are completely inserted and retry the operation If this error was caused by a manual magazine removal replace the magazine and try the operation again In earlier firmware versions the device could appear unresponsive if a magazine was left out of the device too long Power cycle the devic...

Страница 115: ...r cycle the device and try again Cannot upgrade firmware from USB C7 Ensure that the correct file was selected Cannot upgrade firmware from FTP C8 Retry firmware upgrade If not successful attempt a different firmware upgrade method Cannot upgrade robotic firmware from Flash C9 Retry firmware upgrade If not successful attempt a different firmware upgrade method If still not successful contact HP cu...

Страница 116: ...rong personality or version for that drive Firmware upgrade error D7 Ensure that the correct drive firmware is being used to update the drive If the correct drive firmware is being used update the Autoloader firmware Power cycle the device and attempt the operation again Power cycle the unit Autoloader controller data base error D8 1 16 Troubleshooting ...

Страница 117: ...hat all tape drives that support encryption LTO 4 and later generations are at the minimum firmware required for the Encryption Kit Ultrium 1760 SCSI W22W Ultrium 1760 SAS U26W If necessary update the tape drive firmware to the current version Key Server Token restore process did not complete Key Server Token restore failed E6 Retry the operation on the same key server token Retry the operation on...

Страница 118: ...ect Tape page 85 If a tape drive is installed re seat it by removing it and replacing it No drive installed A tape drive has never been installed F6 Support ticket download from drive not possible F7 Upgrade the tape drive firmware to the current version and try to download the support ticket again Use the OCP or RMI to power cycle the tape drive and then retry the operation Attempt to use L TT to...

Страница 119: ... Error during sled5 movement to rotation4 position 0C Error during rotation4 to slide position 0D Error slider2 init get range failed 0E Error during slider2 forward movement 0F Error gripper1 init get range failed 10 Error during slider2 home movement 1 1 Error during rotation4 to FAR position 12 Error sled5 init move to sensor failed 13 Error during sled move check shipping lock 14 Error invento...

Страница 120: ...2 Error during second slider2 movement 43 Error during second gripper1 movement get range failed 44 Error during third slider2 movement move home failed 45 Error during set hold current to avoid torsion 46 Preposition to drive failed 50 Elevator3 movement to home sensor failed 51 Sled5 movement to home sensor failed 52 Error during sled5 movement to drive position 53 Error during rotation4 to driv...

Страница 121: ... controller not accessible or error during read write operation B0 Save restore configuration settings not enough internal memory available for creating the file and restoring the file respectively B1 Save restore configuration settings restore buffer corrupted checksum calculation failed B2 Save restore configuration settings database field corrupted B3 Save restore configuration settings invalid...

Страница 122: ...ter load command 93 Time out drive Unload 94 Drive terminated unsuccessfully 95 Tape not ejected at robot unload 96 Slot not free at robot unload 97 Cartridge not seated in load phase 1 98 Drive error codes Table 35 Drive error codes Description Error code Drive broken 01 Temperature exceeds limit 02 Tape error 03 Cleaning cartridge is expired 04 Drive needs cleaning 05 Autoloader lost communicati...

Страница 123: ...e application software requested to use the mailslot but the mailslot is disabled Check the device configuration SCSI mailslot disabled 43 Check the version of firmware used for the upgrade The firmware is incompatible with this device SCSI flash image does not fit bootcode 44 The application software has locked media removal and either the software or device user interface attempted to remove the...

Страница 124: ...full no movement possible 52 Load tapes in the four top level corner slots SeeThe wellness test page 104 Wellness test invalid test setup 53 Invalid license key 55 Verify that the correct license key was entered Verify that the Caps Lock key is not depressed The key is case sensitive Ensure that the key server token containing the key used to encrypt the tape is installed in the USB port No decryp...

Страница 125: ...sist exchange the data cartridge Invalid upgrade cartridge Drive has rejected the cartridge as invalid 65 Retry the operation If problems persist exchange the data cartridge The diagnostic test needs to write data but the tape being used for the test is write protected Ensure Diagnostic tape write protect 66 that the device has a tape that is not write protected for use during the diagnostic test ...

Страница 126: ...thod Install new Autoloader firmware which will install a compatible robotics firmware version Invalid robotics code does not match with the loaded Autoloader firmware 8C Obtain a new cleaning tape for use when the current cleaning tape expires Cleaning tape nearly expired Only one or two cleaning operations remain 8E Contact HP Service if this unexpected condition occurs I2 C bus recovery 8F Powe...

Страница 127: ...em Power supply added 0x55 A key server token was removed Key server token was removed 0x56 A key server token was inserted Key server token was inserted 0x57 Encryption has been enabled Encryption has been enabled 0x58 Encryption has been disabled Encryption has been disabled 0x59 The status of the Library door lock has changed Library door lock status change 0x64 Hostname has been changed Hostna...

Страница 128: ...rite key was automatically generated on the key server token A new write key was automatically generated on the key server token 0x16 A new write key was manually generated on the key server token A new write key was manually generated on the key server token 0x17 More than five attempts were made to set the key server token with invalid PINs More than 5 invalid key server token PIN attempts 0x18 ...

Страница 129: ...d context sensitive help It can be downloaded free of charge from www hp com support TapeTools To diagnose problems with L TT 1 Run L TT on the host server You can install L TT on the host server or run it from a CD ROM or USB flash drive on the host server 2 Pull a support ticket for the device 3 Look at the device analysis results for additional information about the device s operation Using HP ...

Страница 130: ...autions to prevent damage To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or boxes Keep electrostatic sensitive parts in their containers until they arrive at static free stations Cover the device with approved static dissipating material Provide a wrist strap connected to the work surface and properly gro...

Страница 131: ...dically with the latest device firmware Removing and replacing a tape drive Install the tape drive from the back of the Autoloader To remove a tape drive 1 Using the remote management interface or the operator control panel unload any tape cartridge from the tape drive if present 2 Power off the drive from the OCP or RMI See Powering a drive on or off Support Power On Off Drive page 81 3 Make sure...

Страница 132: ...e handle while supporting the bottom of the tape drive until it is properly seated Damage to the connector pins may occur if this procedure is not followed Figure 78 Installing the tape drive 3 Tighten the blue captive thumbscrews by hand until the drive is secure 4 Attach the cords and terminator if necessary that you removed from the old tape drive 5 Power on the tape drive 6 If necessary upgrad...

Страница 133: ...il the screen displays either Unlock Left Magazine or Unlock Right Magazine 4 Press Enter to select the desired magazine to unlock 5 Enter the administrator password if requested 6 The display reads Left Magazine Unlocked or Right Magazine Unlocked 7 Pull the released magazine out of the device 8 The screen displays Insert Left Magazine or Insert Right Magazine The Autoloader cannot perform any ot...

Страница 134: ...ropriate release hole to push on the release latch see Figure 82 page 134 while another person grasps the magazine and removes it from the Autoloader Figure 82 Removing the left magazine Insert a pin into access hole 1 Release and remove the magazine 2 IMPORTANT Do not force the pin once you encounter resistance Doing so can damage the Autoloader Removing and replacing the base chassis In this pro...

Страница 135: ... USB flash drive from the OCP or to a file from the RMI You will need these settings to re configure the Autoloader after replacing the chassis Removing the tape cartridge from the tape drive Before beginning be sure no cartridges are in the tape drive To move a cartridge with the OCP see Moving tapes in the Autoloader Operations Move Tape page 80 To move a cartridge with the RMI see Moving media ...

Страница 136: ...k or table top conversion cover 1 Obtain adequate assistance to lift and stabilize the Autoloader during removal and replacement 2 If the Autoloader is mounted in a rack or tabletop conversion cover from the front of the Autoloader see Figure 85 page 136 1 loosen the screws inside the left and right front bezel these are captive screws and cannot be removed then 2 slide the Autoloader out of the r...

Страница 137: ...tape then remove the lock c Store the lock on the back panel of the device 2 Mount the Autoloader in a rack or in the tabletop conversion cover To mount the Autoloader in a rack a With assistance slide the Autoloader onto the metal rails that are already in position in the rack b From the front of the device secure the front bezel to the rack using a 2 Phillips screw driver placed through the smal...

Страница 138: ...into the cover 3 Replace the tape drive 4 Replace the magazines 5 Replace the cords and cables 6 Reconnect the cables and power cord 7 Power on the Autoloader 8 Reconfigure the Autoloader 138 Upgrading and servicing the Tape Autoloader ...

Страница 139: ...or additional information see the following HP websites www hp com HP corporate website www hp com go storage HP storage products www hp com go ebs compatibility information www hp com support HP Support website www hp com support mslg3tstree interactive troubleshooting tool www docs hp com documentation about HP products www hp com support tapetools HP Library Tape Tools diagnostic software Typog...

Страница 140: ...t needs replacing HP ships the part directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your HP authorized service provider will determine whether a repair can be accomplished by CSR See Table 40 page 140 for the Customer Self Repair status of replaceable parts for this product For more information about CSR contact your local service provider For North...

Страница 141: ...ions firmware updates and other product resources HP authorized reseller For the name of your nearest HP authorized reseller In the United States call 1 800 282 6672 Elsewhere visit the HP website www hp com then click Contact HP to find locations and telephone numbers HP authorized reseller 141 ...

Страница 142: ...emperature 10º C per hour Temperature shock immunity maximum rate of change Miscellaneous less than 200 microgram cubic meter Dust concentration 3050 meters 10 000 ft Altitude Humidity 20 to 80 RH non condensing Operating 20 to 80 RH non condensing Non operating Regulatory specifications Table 43 CSA test conditions Tested condition or value Characteristic Stationary rack mount or desk top Equipme...

Страница 143: ...red current rating A PD 2 Pollution degree PD IPX0 IP protection class Max 2000 Altitude during operation m 38 Altitude of test laboratory m Max 25 kg Mass of equipment kg 40 C Manufacturer s Declared Ambient C NOTE The CSA test conditions might differ from the product specification limits Regulatory specifications 143 ...

Страница 144: ...ential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an...

Страница 145: ...ations made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables When provided connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment This Class A digital apparat...

Страница 146: ...monized Telecom products e g Bluetooth Certificates can be obtained from http www hp com go certificates Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Japanese notices Japanese VCCI A notice Japanese VCCI B notice Japanese power cord statement Korean notices Class A equipment 146 Regulatory compliance and safety ...

Страница 147: ...Class B equipment Taiwanese notices BSMI Class A notice Taiwan battery recycle statement Recovery text Please recycle waste batteries Recovery mark Four in one recycling symbol Taiwanese notices 147 ...

Страница 148: ...o hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regul...

Страница 149: ...German laser notice Italian laser notice Japanese laser notice Laser compliance notices 149 ...

Страница 150: ...Spanish laser notice Recycling notices English notice Bulgarian notice Czech notice 150 Regulatory compliance and safety ...

Страница 151: ...Danish notice Dutch notice Estonian notice Finnish notice French notice Recycling notices 151 ...

Страница 152: ...German notice Greek notice Hungarian notice Italian notice Latvian notice 152 Regulatory compliance and safety ...

Страница 153: ...Lithuanian notice Polish notice Portuguese notice Romanian notice Slovak notice Recycling notices 153 ...

Страница 154: ...Spanish notice Swedish notice Turkish notice Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Battery replacement notices Dutch battery notice 154 Regulatory compliance and safety ...

Страница 155: ...French battery notice German battery notice Battery replacement notices 155 ...

Страница 156: ...Italian battery notice Japanese battery notice 156 Regulatory compliance and safety ...

Страница 157: ...current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 1 00 mm2 or 18 AWG and the length of the cord must be between 1 8 m 6 ft and 3 6 m 12 ft If you have questions about the type of power cord to use contact an HP authorized service provider NOTE Route power cords so that they will not be wa...

Страница 158: ...ed when touching a static sensitive component or assembly See the next section Grounding methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent re...

Страница 159: ...e in the chain must be terminated data cartridge A term used to distinguish a cartridge onto which a tape drive may write data from a cartridge used for cleaning purposes drive The device that the device uses to record data onto tapes drive bay The space where the drive module resides drive cleaning A device feature that uses a cleaning cartridge to clean a tape drive drive module The entire assem...

Страница 160: ...rive and sends SCSI commands for the tape drive itself to LUN 0 LVDS Low Voltage Differential Signaling A low noise low power low amplitude method for high speed gigabits per second data transmission over copper wire M MAC address Media Access Control address A unique identifier attached to most forms of networking equipment which is part of the Ethernet specification magazine A removable array th...

Страница 161: ...I busses have lower signal rates and much shorter allowed cable lengths SE SCSI should not be used with Ultrium tape drives slot The location in the magazine in which a tape cartridge is stored Also called a cell T tape cartridge A container holding magnetic tape that can be processed without separating the tape from the container The device uses data and cleaning cartridges These cartridges are n...

Страница 162: ...c cleaning OCP 76 RMI 46 bar code reporting format OCP 73 RMI 46 date and time OCP 75 RMI 55 error log mode RMI 56 event notification parameters RMI 56 mailslot OCP 73 RMI 46 network OCP 75 RMI 50 network management RMI 52 reserved slots OCP 73 RMI 46 restoring administrator password RMI 57 restoring factory defaults OCP 77 RMI 57 SCSI ID OCP 74 RMI 49 conventions document 139 text symbols 140 cor...

Страница 163: ...ion 20 configuring 28 connecting the device 26 identifying product components 21 installing the cover 25 labeling and loading the tape cartridges 28 planning the parallel SCSI configuration 18 preparing the host 17 rack mounting 24 removing the shipping lock 23 137 unpacking 21 verifying the connection 28 J Japanese notices 146 K Korean notices 146 L laser compliance notices 148 log files viewing ...

Страница 164: ...ace 35 repairing removing stuck tapes 91 reseller HP 141 restore defaults OCP 77 RMI 35 S SAS cabling 88 SAS host adapter troubleshooting 89 SAS troubleshooting backup application 89 compatibility 89 device driver 89 SCSI ID 8 shipping lock 23 137 SNMP configuring 52 Specifications environmental 142 physical 142 regulatory 142 static dissipating work mat 158 static safe containers storing products...

Страница 165: ...er connection 102 backup server 101 backup type 101 disk connection 97 file size 96 file system 96 media 103 operating system 100 power 90 removing stuck tapes 91 RMI network connection 95 tape movement 91 V viewing information Autoloader identity OCP 70 RMI 38 Autoloader status RMI 42 drive identity OCP 71 RMI 39 drive status RMI 43 inventory OCP 69 RMI 45 network OCP 71 RMI 41 50 network managem...

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