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Troubleshooting
7.2 Troubleshooting
When a malfunction of the instrument is suspected, check the battery level and
connection cable conditions and then, if necessary, contact your authorized Hioki
distributor or reseller.
Before sending the instrument for repair
When the instrument operation does not seem normal, check the following items.
Symptom
Possible cause
Solution and reference
The measurement
value does not
appear.
When the number
of recorded data is
0, the measurement
value and maximum/
minimum/average
value are not
displayed.
Start measurement.
The measurement
value is not
correct.
Is the cable and/or
sensor completely
inserted?
Completely insert the cable and/or sensor.
If the measurement is still not correct, the cable
and/or sensor need to be repaired or inspected.
Contact your authorized Hioki distributor or reseller.
The batteries die
quickly.
Manganese dioxide
batteries are used.
Use new LR6 alkaline batteries.
The keys do not
work.
The instrument has
an internal error or the
keys have failed.
Remove the AC adapter and batteries and then turn
on the instrument power.
If the problem persists, the instrument needs to be
repaired or inspected.
Contact your authorized Hioki distributor or reseller.
The instrument
cannot establish
communications.
The instrument has
an internal error or the
communication module
has failed.
Remove the AC adapter and batteries and then turn
on the instrument power.
If the problem persists, the instrument needs to be
repaired or inspected.
Contact your authorized Hioki distributor or reseller.
Nothing appears
in the display.
•
The power is OFF.
•
The AC adapter is
improperly attached.
•
The AC adapter
is incorrectly
connected.
•
The batteries are
exhausted.
•
Hold down the power key to turn the power ON.
•
Check that the AC adapter is connected correctly.
•
Check to see that the batteries are properly
installed.
•
Use new LR6 alkaline batteries.
If the problem persists, the instrument needs to be
repaired or inspected.
Contact your authorized Hioki distributor or reseller.
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