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360179-A/B
53
Troubleshooting
Problem
Possible Cause
Action
Exterior door does not
re-lock after door is
closed.
BloodTrack
®
has not
commanded door to
lock
►
Ensure no trays are illuminated.
Compartmental
Control PCB
assembly is
unresponsive
►
Verify LED9 on Compartmental Control PCB
assembly is off.
►
Switch the AC power switch and the backup
battery switch
OFF
and then
ON
again to reboot.
►
Contact Haemonetics
Corporation BloodTrack
Customer Support.
i.C
3
CP board is not
functioning correctly
►
Verify voltage at J16 PIN2. Replace board if no
voltage present.
►
Contact Haemonetics
Corporation BloodTrack
Customer Support.
Magnetic lock is
defective
►
Contact Haemonetics
Corporation BloodTrack
Customer Support.
11.10
Compartment Assembly Problems
Problem
Possible Cause
Action
Tray does not unlock
when barcode is
scanned.
Barcode scanner does
not work or is not
functioning properly
►
Ensure barcode scanner is connected to
BloodTrack
®
interface.
►
Contact Haemonetics
Corporation BloodTrack
Customer Support.
Compartmental
Control PCB assembly
is unresponsive
►
Switch the AC power switch and the backup
battery switch
OFF
and then
ON
again to reboot.
►
Contact Haemonetics
Corporation BloodTrack
Customer Support.
BloodTrack
®
interface
is unresponsive
►
Reset interface using reset button located in the
top of the Access Console.
►
Switch the AC power switch and the backup
battery switch
OFF
and then
ON
again to reboot.
►
Contact Haemonetics
Corporation BloodTrack
Customer Support.
IRACS board is not
functioning properly
►
Verify refrigerator 24V DC power supply output is
at 24V DC (±1V DC).
►
Verify solenoid LED is on when tray is illuminated.
Solenoid is faulty
►
Ensure LED above the solenoid is illuminated to
verify solenoid is receiving power.
►
Ensure solenoid is not loose. Tighten if necessary.
Latch mechanism is
faulty
►
Replace latch mechanism.
Tray does not re-lock
when closed.
Obstruction in the
compartment
►
Remove obstruction.
Latch mechanism is
faulty
►
Replace latch mechanism.
Solenoid is faulty
►
Inspect return spring on solenoid. Replace
solenoid if necessary.