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Installation Manual
H3C VG 21-08 Voice Gateway

Chapter 6 Troubleshooting

6-1

Chapter 6 Troubleshooting

6.1 Troubleshooting the Power System

1) Symptom:

The POWER LED does not light.

2) Troubleshooting:

Check that:

The power switch on the VG 21-08 is turned on.

The power cord is connected correctly.

Correct mains supply is used.

Caution:

Do not hot-swap the power cord. Contact your supplier if the POWER

LED does not light after the above operations.

6.2 Troubleshooting the Configuration
System

If the system operates normally after it is powered up, it displays

the start-up information on the console terminal. If the configuration

system has failed, it displays illegible characters or nothing at all.

Содержание VG 21-08

Страница 1: ...H3C VG 21 08 Voice Gateway Installation Manual Hangzhou Huawei 3Com Technology Co Ltd http www huawei 3com com Manual Version T2 08043T 20060720 C 1 00...

Страница 2: ...u Huawei 3Com Technology Co Ltd All other trademarks that may be mentioned in this manual are the property of their respective owners Notice The information in this document is subject to change witho...

Страница 3: ...ys Command Manual It provides all commands available in the H3C VG Series Voice Gateways as well as the command usage and examples H3C VG Series Voice Gateways Web based Configuration Manual It provid...

Страница 4: ...tals of H3C VG 21 08 Voice Gateway including setting up powering up the device and basic configuration procedures 5 Software Maintenance Lists the way to maintain the software of H3C VG 21 08 Voice Ga...

Страница 5: ...mum of one or a maximum of all can be selected x y Optional alternative items are grouped in square brackets and separated by vertical bars Many or none can be selected A line starting with the sign i...

Страница 6: ...ader be careful Improper operation may cause data loss or damage to equipment Note Means a complementary description Environmental Protection This product has been designed to comply with the requirem...

Страница 7: ...ite Requirements 2 1 2 1 1 Temperature Humidity 2 1 2 1 2 Cleanliness 2 2 2 1 3 ESD Prevention 2 3 2 1 4 Electromagnetic Environment 2 4 2 1 5 Lightning Protection 2 4 2 1 6 Checking the Rack 2 4 2 2...

Страница 8: ...ures 4 9 4 2 2 Features of the Command Line Interface 4 9 Chapter 5 Software Maintenance 5 1 5 1 Boot Menu 5 1 5 2 Upgrading Application and Boot ROM Programs Using XModem 5 4 5 3 Backing up and Resto...

Страница 9: ...embly 3 4 Figure 4 1 Local configuration through the console port 4 1 Figure 4 2 Set up a new connection 4 2 Figure 4 3 Set the connection port 4 3 Figure 4 4 Set communication parameters 4 4 Figure 4...

Страница 10: ...4 Table 1 3 Attributes of the console port 1 5 Table 1 4 Attributes of the FE interface 1 5 Table 1 5 Attributes of the FXO port 1 6 Table 2 1 Temperature Humidity requirements in the equipment room 2...

Страница 11: ...IP data and forward the data The VG 21 08 provides abundant IP telephony features such as Voice over IP VoIP Fax over IP FoIP call control resources management and maintenance management as well as mu...

Страница 12: ...anel Figure 1 3 VG 21 08 rear panel 1 2 2 System Specifications Table 1 1 System Specifications Item Description Fixed interface One console port Eight FXO ports One Ethernet interface Processor MPC85...

Страница 13: ...age 90 VAC to 264 VAC 47 63 Hz Max power consumption 6 W Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity non condensing 10 to 90 Note Synchronous Dynamic Random Access Memory SDRAM i...

Страница 14: ...ndicates the PSU is not supplying power to the device ON means the PSU is supplying power to the device SYSTEM Blinking indicates the system is operating normally Steady ON or OFF means the system is...

Страница 15: ...I Console port CON Table 1 3 Attributes of the console port Attribute Description Connector RJ 45 Number of connectors 1 Cable Console cable Interface standard RS232 Baud rate 9600 bps default to 1152...

Страница 16: ...g Network protocol Internet Protocol IP III FXO port Table 1 5 Attributes of the FXO port Attribute Description Connector RJ 11 Number of connectors 8 Cable Telephone cable with ferrite bead Interface...

Страница 17: ...certain range Long term high humidity will lead to bad insulation or even electricity leakage mechanical property change and corrosion However too low relative humidity is likely to leave captive scre...

Страница 18: ...dust content in the equipment room Max particle size m 0 5 1 3 5 Max concentration number of particles per cubic meter 1 4 10 7 7 10 5 2 4 10 5 1 3 10 5 Besides dust there are rigorous limits on harm...

Страница 19: ...serve the following z Ensure the unit and the floor is connected to earth ground z Keep the equipment room clean z Maintain suitable temperature and humidity z Wear an ESD preventive wrist strap and u...

Страница 20: ...from that for the power supply system and keep them as far as possible z Keep the device far from radio transmitting station radar station and high frequency high current devices z Use electromagneti...

Страница 21: ...tions that if performed incorrectly might cause bodily injury or equipment damage Caution Means care must be taken in these operations during installation and use Incorrect operations may result in ab...

Страница 22: ...ice 2 3 Tools Meters and Devices I Tools z ESD preventive wrist strap II Cables z Grounding cable and power cord z Console cable z Ethernet cable z Telephone cable III Meters and devices z HUB or Ethe...

Страница 23: ...er 3 Installing the VG 21 08 3 1 Installation flowchart Connect the console terminal End no yes Connect the power cord Connect telephone cables Install the VG 20 08L at a specified location Connect th...

Страница 24: ...n any other equipment 3 3 Connecting the Grounding Cable Warning Properly connect the grounding cable before connecting other cables and shorten the grounding cable as much as possible to protect the...

Страница 25: ...erminal I Console port The VG 21 08 provides a consol port through which you can configure the device II Console cable The console cable is an 8 core shielded cable At one end of the cable is an RJ 45...

Страница 26: ...sole terminal to the console port on the VG 21 08 through the console cable 3 5 Connecting to an Ethernet Interface I Ethernet cable For a 100BASE TX Ethernet interface you can use a category 5 twiste...

Страница 27: ...t the Ethernet cable Step 1 Insert one end of the Ethernet cable to the Ethernet port of the VG 21 08 and connect the other end to a hub an Ethernet switch or a router Step 2 Check that the LINK LED o...

Страница 28: ...tral point The neutral point of the socket must be grounded reliably Normally the neutral point of the power supply system in a building was buried in the ground during construction and cabling You mu...

Страница 29: ...u power up the VG 21 08 during installation verify that z Enough clearance has been reserved around the ventilation openings of the device and the table rack is stable enough z Proper power supply is...

Страница 30: ...t the RJ 45 connector of the console cable to the console port on the VG 21 08 and the DB9 connector to the serial port on the PC Terminal PC Console port Console port cable RS232 seria VG 21 08 l por...

Страница 31: ...ure 4 2 Set up a new connection Step 3 Enter the name of the new connection in the Name field and click OK The dialog box as shown in Figure 4 3 displays Step 4 Select the serial port to be used from...

Страница 32: ...8 Voice Gateway 4 3 Figure 4 3 Set the connection port Step 5 Click OK The Port Settings tab shown in Figure 4 4 appears and you can set the serial port parameters Set the following parameters z Bits...

Страница 33: ...ring the VG 21 08 H3C VG 21 08 Voice Gateway 4 4 Figure 4 4 Set communication parameters Step 6 Click OK The HyperTerminal dialog box appears Step 7 Select Properties Step 8 In the Properties dialog b...

Страница 34: ...Set the terminal type Step 9 Select VT100 or Auto detect in the Emulation dropdown menu Step 10 Click OK 4 1 2 Powering up the VG 21 08 I Checking before power up Before powering up the VG 21 08 veri...

Страница 35: ...dent occurs you can quickly shut off the power II Powering up the VG 21 08 Power up the VG 21 08 III Checking Operating after power up After powering up the VG 21 08 check that z The LEDs on the VG 21...

Страница 36: ...ram The terminal screen displays the following system information Note The contents displayed on the terminal could vary with different Boot ROM versions H3C Voice Gateway Bootrom Version 1 04 Copyrig...

Страница 37: ...ce Gateway Boot ROM V1 03 appears Voice Gateway starts booting disappears immediately To enter the Boot Menu you must press Ctrl B within eight seconds after the prompt Press Ctrl B to Enter Boot Menu...

Страница 38: ...Manual 4 2 2 Features of the Command Line Interface The VG Series Voice Gateways provide the command line interface CLI which allows you to leave hierarchical protections against unauthorized users I...

Страница 39: ...Only administrator users are allowed to configure and manage the voice gateway z Get on line help whenever you enter z English prompts and help information for your convenience z Test network connect...

Страница 40: ...upgrading downloading Boot ROM and application program files as well as uploading downloading configuration files 5 1 Boot Menu This section introduces the Boot Menu that you use when maintaining the...

Страница 41: ...ithin eight seconds to access the Boot Menu after the prompt Press Ctrl B to Enter Boot Menu appears Otherwise the system starts decompressing the program z To access the Boot Menu after the system st...

Страница 42: ...Application and Boot ROM Programs Using XModem for details 2 Download the application program using TFTP FTP 3 Clear the configuration files 4 Ignore the configuration file and start up with the init...

Страница 43: ...XModem You can use the console port to upgrade the software through XModem without the need of setting up a configuration environment I Upgrading the application program Step 1 Enter the Boot Menu se...

Страница 44: ...ps in this example After that disconnect the terminal Dial in Disconnect reconnect it Dial in Dialing and press Enter to start download The system displays Now Downloading Program File Please Start Tr...

Страница 45: ...y Chapter 5 Software Maintenance 5 6 Figure 5 1 The Send File dialog box Step 5 Click Browse select the application file to be downloaded set protocol to XModem and click Send The following interface...

Страница 46: ...l The system starts up normally II Upgrading the full Boot ROM program The Boot ROM program includes a basic segment and extended segment The full Boot ROM upgrade program provided for the user includ...

Страница 47: ...otrom to FLASH 5 Exit to Main Menu Enter your choice 1 5 Step 2 Select 1 in the Boot ROM operation menu to download the Boot ROM program through XModem The VG 21 08 provides several speed options The...

Страница 48: ...tion steps are the same as those described in section5 2 I Upgrading the application program Note This upgrade approach is only used to upgrade a portion of the Boot ROM program so you may make a seco...

Страница 49: ...n the Flash to the Boot ROM by following these steps Step 1 Enter the Boot Menu see section5 1 Boot Menu and select 5 to enter the Boot ROM operation menu Step 2 Select 3 in the Boot ROM operation men...

Страница 50: ...nput Bootrom password Input the correct password and then press Enter If no Boot ROM password has been set directly press Enter The system will display the Boot menu as follows Boot Menu 1 Download Ex...

Страница 51: ...5 Upgrading the Application Program Using TFTP The VG 21 08 supports application program upgrade using TFTP The steps are as follows I Setting up an upgrading environment Console port Console port cab...

Страница 52: ...file to a directory C H3C for example Step 5 Configure the IP address for the FE interface on the PC 10 110 10 10 for example II Running TFTP Server Step 1 Run the TFTP Server on the PC Step 2 Specify...

Страница 53: ...ress and the subnet mask Do you want a LAN interface N y This board s LAN IP address 169 254 10 10 10 110 10 13 Subnet mask for LAN 0 for none 255 255 0 0 TFTP SERVER PARAMETERS Configure the TFTP Ser...

Страница 54: ...sses of the PC network interface and the LAN port of the VG 21 08 must reside in the same network segment Step 3 Confirm configuration parameters After you enter the last parameter the system displays...

Страница 55: ...2 Select 2 in the Boot Menu to download the application program using TFTP The following message appears Download application program are you sure Y N Y If the PC running the TFTP Server is ready pres...

Страница 56: ...mote connected to the VG 21 08 can update configuration files or upgrade application Boot ROM program using FTP After passing the authentication you can update the configuration file or upgrade the ap...

Страница 57: ...ith an Ethernet cable Step 2 Assign an IP address 10 110 10 13 for example to the FE interface on the VG 21 08 Step 3 Assign an IP address 10 110 10 10 for example to the Ethernet interface on the PC...

Страница 58: ...hat the PC and the VG are accessible to each other Step 2 Copy the application Boot ROM program configuration file to the destination directory C version for example II Configuring the FTP service on...

Страница 59: ...guration file in the MS DOS command prompt window Carry out the ftp command to set up an FTP connection with the VG 21 08 For example C version ftp 10 110 10 13 If the connection is successfully set u...

Страница 60: ...e application Boot ROM program configuration file ftp put Key in put to perform upload local file Type the name of the application Boot ROM program configuration file to be uploaded remote file Type t...

Страница 61: ...Replacing the Lost Password If you have lost the VG 21 08 Boot ROM password or user password use one of the following methods to recover it I Recovering a lost user password 1 Clear system configurat...

Страница 62: ...ans that it is an super user password VG save Note You must carry out the save command to save the new password 2 Start up and ignore configuration Step 1 Enter the Boot Menu and select 4 to start the...

Страница 63: ...rt up and ignore configuration 5 Bootrom Operation Menu 6 Do not check the version of the software 7 Exit and reboot Enter your choice 1 7 7 Step 2 When the Boot Menu appears again select 7 to exit th...

Страница 64: ...the last configurations you can use the display saved configuration command to display the configurations and copy and execute them Step 4 Save the new configuration VG save Note You must execute the...

Страница 65: ...ned on z The power cord is connected correctly z Correct mains supply is used Caution Do not hot swap the power cord Contact your supplier if the POWER LED does not light after the above operations 6...

Страница 66: ...correctly Step 2 If you cannot locate the problem yet check the console cable and the terminal e g HyperTerminal parameter settings II Illegible characters on the terminal 1 Symptom The powered up VG...

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