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38
5.2
Troubleshooting
Issue description
Recommended action
Pump is not stable when
mounted
Check that the clamp handle of the holder is fastened
Pump is damaged, noisy,
smoking or with an
abnormally hot part
Remove the holder power cord
Do not use the device
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service immediately
Pump has been dropped
Do not use the device
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service
Pump does not start after
switched ON
Connect pump to the mains supply in case the battery
is fully discharged
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service if problem remains
Flow rate variance is higher
than flow rate accuracy
Check set configuration
Check fluid viscosity and temperature
Check the fluid is within normal temperature
conditions
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service if problem remains
Front panel problem (keys,
backlight)
Check the general state of the front panel
Plug the pump to mains and check lightning of
backlight
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service if problem remains
The Power Indicator LED
does not light up
Connect the holder to the mains supply
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service if problem remains
The device switches off on
its own
Connect pump to the mains supply
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service if problem remains
Battery alarm when pump
has been correctly charged
Check mains supply voltage
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service if problem remains
The device switches off
when it is disconnected
from the mains
Battery is completely discharged: Charge the battery
Contact your biomedical department or
Fresenius
Kabi
After-Sales Service if problem remains
Technical error ERXX
Contact service (homecare provider)