C
C-4
Troubleshooting
Clearing the server
Clearing the server is an Administrator option that can be used as a last resort if a job
persists in the system and prevents printing despite attempts to cancel or delete it. If all
other troubleshooting methods have failed, clear the server.
You can clear the server from the Control Panel (see the
using the Server>Clear Server command in Command WorkStation or Command
WorkStation LE.
Users cannot connect to the Fiery EX2101
If users cannot connect to the Fiery EX2101, or cannot find the Fiery EX2101 from
their workstations, the network administrator may need to troubleshoot their network
connections, and check settings on the servers they use for printing. If settings have
changed, it may be necessary to reconfigure the Fiery EX2101.
For example, if print servers or print queues on a Novell server are renamed or deleted,
or if accounts or permissions are changed, the Fiery EX2101 administrator may have
to edit settings or enter new settings in IPX (Novell) Setup to reflect the new
configuration.
If users cannot connect to the Fiery EX2101 with Fiery Downloader from a Windows
client computer, you may need to reconfigure the utility’s connection to the server. For
details, see the
User Software Installation Guide
Mac OS users may be unable to connect to the Fiery EX2101 if a network
administrator has assigned it to a different zone or added zones where previously there
were none.
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