C
C-1
Troubleshooting
This appendix describes error messages you might see, and provides some
troubleshooting guidelines should a problem arise with the Fiery EX2101, Command
WorkStation LE, or Command WorkStation. If you are unable to resolve a problem
after referring to this chapter, contact your authorized service/support center.
Error messages
Error messages can result from problems with the job, the Fiery EX2101, Command
WorkStation, Command WorkStation LE, Fiery WebSpooler, Fiery Spooler, or the
copier. When an error interferes with printing, you see a message in the Activity
Monitor of Command WorkStation or Command WorkStation LE. The status bar
that displays the message indicates the process in which the error occurred.
An error message for the Fiery EX2101 sometimes remains displayed on Command
WorkStation or Command WorkStation LE even after you resolve the error. There
might be a brief delay while the Fiery EX2101 communicates the resolution of the
error to the application. After a short delay, printing resumes and the Command
WorkStation or Command WorkStation LE window is updated.
If you encounter a Fiery EX2101 message alerting you to check the power and cable,
there may be a problem with the copier power or cable connection. Check to make
sure the copier is turned on. Make sure the cable connection between the
Fiery EX2101 and the copier has not come loose. When the cable is securely connected
to both the Fiery EX2101 and the copier, the Fiery EX2101 resumes printing.
For information on resolving copier-related errors, refer to your copier documentation.
You can cancel the pending print job while you attend to a given error condition.
Appendix C:
Troubleshooting
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