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ervice Handbook | English

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FAZUA

RIDE 60

IN NUMBERS

Torque: 60 Nm

Peak power output:

450 W **

Weight (motor):

1.96 kg

Weight battery (removable):

2.3 kg *

Weight of battery (fixed):

2.2 kg *

Battery capacity:

430 Wh

Voltage: 43 V

Interfaces:

ANT+ / Bluetooth (BLE) / USB-C

Connectivity:

FAZUA App for Android and iOS

Riding modes:

Walk assist:

Yes

* Compatible with 3A charger

** only with boost function

Содержание RIDE 60

Страница 1: ...March 2022 SERVICE MANUAL ENGLISH...

Страница 2: ...vices 14 4 FAZUA error analysis 30 5 Dangerous goods 34 1 FAZUA Toolbox diagnostics software basics 39 2 FAZUA Toolbox user interface 42 3 FAZUA Toolbox menus 43 4 FAZUA App Connectivity 59 TABLE OF C...

Страница 3: ...SERVICE HANDBOOK ENGLISH Fundamentals...

Страница 4: ...ystem 13 2 4 RIDE 50 FAQs 14 3 FAZUA Services 14 3 1 Your FAZUA Service 14 3 2 Service handling 20 3 3 Services for end customers 24 3 4 Responsibility for material defects 27 3 5 Care storage and tra...

Страница 5: ...IT is particularly light weighing just 1 96 kg for the motor gearbox and sensors and very powerful with 60 Nm of torque without sacrificing reliability This combination allows for handling as natural...

Страница 6: ...ut 450 W Weight motor 1 96 kg Weight battery removable 2 3 kg Weight of battery fixed 2 2 kg Battery capacity 430 Wh Voltage 43 V Interfaces ANT Bluetooth BLE USB C Connectivity FAZUA App for Android...

Страница 7: ...s of which mode you ride in Breeze Smooth and constant tailwind even at low pedaling power River Progressive and very sporty mode The strength of the support precisely follows the pedaling power The s...

Страница 8: ...d quiet powerful and compact and inspires with its natural driving feel The DRIVE UNIT weighs just 1 96 kg and can be elegantly integrated into the frame thanks to its compact dimensions FAZUA ENERGY...

Страница 9: ...the bike the battery is automatically switched on FAZUA RING CONTROL THE INTUITIVE OPERATION The minimalist RING CONTROL on the handlebar can be operated extremely intuitively Here the driver selects...

Страница 10: ...th BLE is also located here FAZUA CONTROL HUB THE SMART ALTERNATIVE The CONTROL HUB combines the functions of the FAZUA LED HUB and the FAZUA RING CONTROL The ergonomic control element allows you to a...

Страница 11: ...compatible with it While the RIDE 50 EVATION is the one fits all solution and the RIDE 50 STREET is made for the road the RIDE 50 TRAIL is suitable for all off road categories The new FAZUA RIDE 50 Dr...

Страница 12: ...upgrade their e bike with the newest products Moreover product quality is extremely important to FAZUA They regard product quality as a holistic process In addition to the selection of high quality ma...

Страница 13: ...once again With the Boost function you can increase your power to 350W for a short time regardless of which mode you are in FLEXIBILITY You can deactivate the system at the touch of a button and use...

Страница 14: ...s This means the more power you apply to the crank the more support you get back INDIVIDUAL With our Customizer Toolbox or App you can adjust the support relation the ratio between rider performance a...

Страница 15: ...reduced to prevent you stopping abruptly 2 4 RIDE 50 FAQs If you have any questions about the FAZUA RIDE 50 drive system we have prepared a questionnaire HERE that will clear up most of the inconsiste...

Страница 16: ...of course all content about service such as our contact form video tutorials technical documents and much more TELESERVICE Contact the FAZUA service team to ensure that returns are handled smoothly a...

Страница 17: ...fore get all service relevant information This way you too become an expert and can offer your customers first class service Dates and training locations can be found online in the B2B portal If you c...

Страница 18: ...greater visibility for your business and we support you in both customer acquisition and customer retention It will therefore be easier for your existing and potential customers to find you https fazu...

Страница 19: ...e bike while their components are being repaired EXCLUSIVE PROMOTIONAL MATERIAL PACKAGES After attending your training as a dealer you can purchase exclusive promotional material from our online shop...

Страница 20: ...ield Service X Sponsored marketing campaigns X 3 1 5 BECOME A FAZUA CERTIFIED PARTNER Log in to our dealer portal or create a new dealer account Choose one of our two certification options LIVE TRAINI...

Страница 21: ...lems that can be located directly on a FAZUA Drive System please contact our FAZUA Service team directly You can use our contact form system or call us https dealer fazua com de service Please complet...

Страница 22: ...ifferentiate between two service handling levels A warranty claim or a chargeable return In the following pictures you can see the individual steps of the final service handling SERVICE HANDLING PHASE...

Страница 23: ...he refund form for a service case download it from the B2B portal Send the feedback questionnaire The feedback questionnaire can be found attached to your ticket email B FILL OUT THE FEEDBACK QUESTION...

Страница 24: ...tomer No R00815 Recipient VAT Reg No ESX1234567X Delivery number 08150 Record date 01 01 21 Due date 01 01 21 Order Confirmation Delivery address Sample Bikes Sample Street 1 0815 Sample City Sample C...

Страница 25: ...components please observe the following instructions If you need to ship a battery please also refer to Chapter 5 Dangerous goods on page 34 for the necessary requirements and precautions The surface...

Страница 26: ...is a more complicated problem we refer the end customer to our FAZUA certified partners Basic software Direct contact to FAZUA Dealer search FAZUA Certified and Premium Partner as first contact Help u...

Страница 27: ...tag youcandrawattentiontoFAZUAandtheEnergyBikecategorywithouttakingupmuchspace The origin of the seat post tags are the start numbers at bike races which again underlines FAZUA s sporty approach Displ...

Страница 28: ...tation period does not restart from the beginning The cost of a rental bike taxi or costs incurred due to cancellation of travel are not part of the dealer s material liability 3 5 Care storage and tr...

Страница 29: ...and wipe it with a soft cloth as needed to avoid connection problems RADIATOR Regularly brush the radiator to improve its cooling function REMOTE AND SPEED SENSOR CONNECTOR Apply silicone grease to t...

Страница 30: ...PPLICABLE Check interface is clean and dry DRIVE UNIT BOTTOM BRACKET Bolting at frame interface replace loose bolts with new ones and tighten to 10Nm for RIDE 60 or 8 5Nm for RIDE 50 Checking the chai...

Страница 31: ...al function check of the e bike and switch through all support levels Check the function of the pushing aid RIDE 50 only for remote b 4 FAZUA error analysis Often a suspected defect is just a contamin...

Страница 32: ...Toolbox TO DO Start the FAZUA Toolbox and carry out the following steps Firmware update if required Diagnostics Does FAZUA Toolbox connect to the drive system YES Does the software display a fault aft...

Страница 33: ...emble the locker Clean and grease the lock components 6 The DRIVEPACK makes scratching noises Polygon sleeve moves Apply some grease or lubricant between the polygon and polygon sleeve 7 The DRIVEPACK...

Страница 34: ...e ENERGY 1 The battery does not fit in the DRIVEPACK The battery locker does not close There is dirt on the interface between the battery and DRIVEPACK Check the inside of the DRIVEPACK and clean the...

Страница 35: ...transport documentation already filled out by FAZUA Please check it and correct the following information if necessary Please do not send any batteries to FAZUA without first contacting FAZUA Service...

Страница 36: ...cording to the ADR European Agreement concerning the International Carriage of Dangerous Goods by Road are packers shippers carriers drivers unloaders and consignees All persons involved in transport...

Страница 37: ...store window The constant solar radiation shortens the life of the batteries 5 3 Handling faulty batteries PLEASE NOTE Do not attempt to repair Battery no longer charging Never open the battery Do no...

Страница 38: ...SERVICE HANDBOOK ENGLISH FAZUA TOOLBOX Advanced FAZUA App...

Страница 39: ...e bike for diagnostics 40 2 FAZUA Toolbox user interface 42 3 FAZUA Toolbox menus 43 3 1 Product information 43 3 2 Bike use 44 3 3 Live data 45 3 4 Customizer 46 3 5 Configuration 48 3 6 Diagnosis u...

Страница 40: ...l Implementation of the Data Transfer Function to Activate the 12V Connector Box 1 2 Requirements for use USB 2 0 or higher Java 8 Current software version Access credentials ID and password 1 3 Downl...

Страница 41: ...each time the software is restarted 1 5 Preparing the e bike for diagnostics Before connecting the e bike to your PC please ensure that all components in the e bike have been inserted and the battery...

Страница 42: ...he FAZUA Toolbox on your computer by double clicking on the desktop icon and log on with your ID and password You can find more details on your access credentials in Chapter 1 4 Access credentials ID...

Страница 43: ...hown here C SETTINGS TO THE VIDEO The following parameters can be individually adjusted in the settings Language German English Unit of length km miles Unit of temperature C F C INFO Under info you wi...

Страница 44: ...mponents OEM data that is saved in the components and cannot be changed C REMOTE INFORMATION Displays the bike name defined by the OEM D BOTTOM BRACKET INFORMATION OEM data that is saved in the bottom...

Страница 45: ...motor support Displays the maximum speed of the system with motor support Total hours of motor operation h Detailed information such as power temperature and charging cycle data B BOTTOM BRACKET USAG...

Страница 46: ...ifferent live system data here The test drive mode is an additional function to this see Chapter Command and calibration B PLAY STOP BUTTON Activate reading out the live data using the play button and...

Страница 47: ...settings you can choose from three predefined settings each for the riding characteristics Max Power Support Relation and Ramp Up The default setting of our software is moderate for all three riding c...

Страница 48: ...riding situations BREEZE Gentle constant and 100 watt strong tailwind even at low rider power RIVER Progressive and very sporty mode for a smooth riding experience The strength of the support precisel...

Страница 49: ...ive switch must be deactivated button appears in white B C SUPPORT LEVEL Under B you can set an support level and change it as you wish SET VALUES This button must be actuated to save the new set valu...

Страница 50: ...into the following steps Step 1 Visual troubleshooting Step 2 Diagnosis using the FAZUA Toolbox Step 3 Cross check Please connect the entire bike and all components If you cannot find the fault using...

Страница 51: ...you can view the background information for each error code D WHAT HAPPENED EXACTLY In this section the error is localized and a concrete recommendation on how to proceed is given E ERROR MEMORY The e...

Страница 52: ...on available over CAN bus Unknown 6 Activity CAN Bus Hard fault No System does not support No communication available over CAN bus Unknown 7 Driving Motor Hard fault No System does not support Motor u...

Страница 53: ...undervoltage Soft Fault gelbe LED Battery voltage too low Akku aufladen ansonsten Wartung des Akkus Battery 76 I2C Transfer Hard Fault rote LED i2c bus is not working 6 motor stops supporting Verbind...

Страница 54: ...tor speed are entered here A value between 200 400 mNm is recommended for the torque With regard to motor speed 500 rpm equals approx 10 rpm on the crank 1 000 rpm equals approx 20 rpm on the crank an...

Страница 55: ...he bottom bracket has been reinstalled New cranks have been installed The spider has been installed uninstalled ATTENTION The motor also moves the pedals chain and rear wheel Ensure that the rear whee...

Страница 56: ...u have connected your Drive System click 1 to call the selection menu 2 Click A Online If you are connected to the Internet your e bike will automatically update itself after selection 3 Download the...

Страница 57: ...uld mean the system is no longer waterproof and damage is therefore inevitable This damage voids the warranty 3 9 1 RIDE 50 DRIVEPACK with software that is too old If the software version on the RIDE...

Страница 58: ...0 for the proper preparation of your e bike A DATA EXPORT Click A DATA EXPORT to start exporting the bike file Select a suitable folder to save the bike file on your computer We recommend creating a s...

Страница 59: ...e ALL data on the DRIVEPACK used will be overwritten A pop up window informs you of the motor being activated ATTENTION The motor also moves the pedals chain and rear wheel Ensure that the rear wheel...

Страница 60: ...re Now you just need to update your Bluetooth chip For technical reasons this update can only be performed on RIDE 50 with the FAZUA Rider App You don t have the FAZUA Rider App on your smartphone yet...

Страница 61: ...ile Each parameter can be precisely adjusted in a simple manner even retrospectively All your profiles are stored in the FAZUA App you can access them at any time and choose the right one for your nex...

Страница 62: ...and analyze values of your ride afterwards A bike computer or wearable is generally compatible if it has a BLE interface Bluetooth 4 0 or higher You can find a selection of compatible devices HERE Wit...

Страница 63: ...D oc ref FAZUA RIDE 50 Assembly manual 20220406 FAZUA GmbH Marie Curie Stra e 6 85521 Ottobrunn Germany www fazua com...

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