FAZUA RIDE 60, Руководство по обслуживанию

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English | Service Handbook
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FAZUA
Free pickup of the faulty component organized by FAZUA
• Transport service: Dachser (except for components classed as dangerous goods, e.g. batte-
ries!) / UPS (for all other components)
• The pickup date and tracking number can be obtained from your local FAZUA Service employee.
• The parcel label will be given to you on the pickup day by the logistics service provider
Internal warranty check at FAZUA
• You will receive a quote if your warranty check is negative.
Free diagnosis, repair, and shipping of the component
• As a FAZUA Certified Partner, we guarantee you a processing time of 48 hours from receipt of
goods.
Dealer reimbursement
• To obtain the refund form for a service case, download it from the B2B portal.
Send the feedback questionnaire
• The feedback questionnaire can be found attached to your ticket email.
B
FILL OUT THE FEEDBACK QUESTIONNAIRE
We look forward to hearing your opinion so that we can continue to improve our service!
Warranty check negative
FAZUA
FAZUA sends you an order confirmation
In the case of components that constitute dangerous goods (ENERGY): FAZUA sends you the dangerous
goods transport document (ADR transport documentation)
A
CONFORMATION OF QUOTATION
If you accept the quotation, please confirm by replying to the corresponding email.
FAZUA
FAZUA sends you an order confirmation
B
PREPARATION FOR PICKUP
Please ensure the components are properly packaged (see packing instructions)! Exercise particular
caution when sending batteries.
Print out the order confirmation and enclose in the package