FAZUA RIDE 60, Руководство по обслуживанию

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S ervice Handbook | English
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21
B
SET UP CONTACT WITH FAZUA
Prepare error description:
Such as noises
Loss of support
Fault occurrence
Prepare:
Copy of invoice
FAZUA customer number
Diagnostic report
Take pictures of the defective components
C
SEND THE DIAGNOSTIC REPORT TO FAZUA
Send the created diagnostic report to FAZUA via our contact form
FAZUA
Acceptance of the case by FAZUA
FAZUA assign a ticket ID
Analyze the diagnosis report
Problem solving attempt
After making contact, we differentiate between two service handling levels: A warranty claim
or a chargeable return. In the following pictures you can see the individual steps of the final
service handling:
SERVICE HANDLING PHASE 2 – AFTER CONTACTING US
Warranty check positive
FAZUA
FAZUA sends you an order confirmation
In the case of components that constitute dangerous goods (battery): FAZUA sends you the dangerous
goods transport document (ADR transport documentation)
A
PREPARATION FOR PICKUP
Please ensure the components are properly packaged (see packing instructions)! Exercise particular
caution when sending batteries.
Print out the order confirmation and enclose in the package
Enclose a copy of the purchase receipt