FAZUA RIDE 60, Руководство по обслуживанию

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3.2 Service handling
SERVICE HOTLINE FOR DEALERS
+49 (0)89 540 462 - 200
Contact form in B2B portal
Monday – Friday
9:00 am – 4:00 pm CET
German | English
Italian | French | Spanish
Before contacting FAZUA, it is absolutely necessary to prepare the necessary documents (see
Service handling Phase 1). In case of questions regarding an existing repair, please keep the
ticket number ready.
3.2.1 SERVICE CASE – INITIAL PREPARATIONS & HANDLING
For any problems that can be located
directly on a FAZUA Drive System, please
contact our FAZUA Service team directly.
You can use our contact form system or
call us.
https://dealer.fazua.com/de/service/
Please complete the following steps
before getting in touch with the FAZUA
Service team.
SERVICE HANDLING PHASE 1 – BEFORE CONTACTING US
A
PERFORM FAULT DIAGNOSTICS
Perform first error quick analysis visually
Download and start FAZUA Toolbox; please always use the latest version
Carry out a FAZUA Firmware update
Carry out diagnostics and save the diagnostic report as a PDF on the computer
Perform a test ride
For RIDE 50: if possible, perform cross swap of DRIVEPACK, ENERGY and REMOTE