BA02183C
SS500XP/SS2000XP Gas Analyzer
Hauser
B
–
17
Table B-1
Potential instrument problems and solutions (Continued)
Service
For Service, refer to our website (
) for the list of
local sales channels in your area.
Service repair order
If returning the unit is required, obtain a
Service Repair Order
(
SRO
)
Number
from Service before returning the analyzer to the factory. Your service
representative can determine whether the analyzer can be serviced on site or
should be returned to the factory.
Symptom
Response
Serial output is displaying
garbled data
Make sure the computer COM port is set for cor
-
rect baud, 8 data bits, 1 stop bit, no parity, and
no flow control.
Be sure no other programs are using the COM
port selected.
Make sure the connections are good. Verify the
correct pin connections with an ohmmeter.
Make sure to select the correct COM port that
the cable is plugged into.
Current loop is stuck at 4 mA or
20 mA
On the current loop board, check the voltage
between the end of resistor R1 closest to the
jumper and ground. If the concentration reading
is high, the voltage should be near 1 VDC. If the
concentration reading is low, the voltage should
be near 4.7 VDC. If not, the problem is probably
on the HC12 main board. Return to factory for
service.
Current loop is stuck at 4 mA or
20 mA (Continued)
Check display for fault message. If alarm has
been triggered, reset the alarm. Refer to the
Device Parameters manual for instruction on
resetting alarms.
LCD does not update. Unit is
locked up.
Switch off power, wait 30 seconds, and then
switch power back on.
LCD does not update. Unit is
locked up.
Switch off power, wait 30 seconds, and then
switch power back on.
Gas concentration is equal to zero.
Pressing keys on front panel
does not have specified effect
Check connections on keypad cable.
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