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J-186 Troubleshooting
User's Guide
Colors are not correct or sections of print missing
Check the setting for the Control option in the Printer Setup menu. When
the option is set to Software, the printer uses the pen color settings from
your software application. When the option is set to Printer, the printer
uses its own pen color settings. (Selected under “Vector Palette”.)
If the control option is set to Software, make sure your software pen
color settings are set correctly and that the entities in your drawing file
are the colors you want. (See "Setting Pen Colors" in Chapter 7.)
If the color option is set to Printer, make sure your pen settings corre-
spond to the colors you want. Run the Demo available on the Utilities
disk to verify the colors. This applies to HP-GL and HP-GL/2 only. (See
"Setting Pen Colors" in Chapter 7.)
Print contains only partial image
The printer automatically prints in portrait orientation (X axis = paper
axis). If you rotated the image in your application to save paper, set the
paper size to the next larger size (for example, if you are printing a C size
image, choose D size paper). Be sure to set Save Media to ON. This
stops the printer from scrolling the full paper width.
Can’t print long print
Be sure you choose the following settings:
Roll = ON
Control=Software
Use HP-GL/2 driver. (HP-GL drivers are 50” maximum)
Set long print size in the application software.
Dotted or grainy vector lines instead of solid
Select a fully saturated color for thin vector lines, either in your applica-
tion or on the printer. If you are using the ENCAD palette, choose highly
saturated colors from the demo print. If you are using the application’s
palette, print an example of all the application’s colors and select a
highly saturated color.
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