Elo TouchSystems DOS and Windows Driver Disk, Руководство пользователя

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96 Appendix Error! Main Document Only.Error! Main Document Only.7 -
Troubleshooting
MonitorMouse for Windows
The layers for MonitorMouse for Windows are as follows:
Windows Enhanced Mode Driver (VMMD.386)
Windows Standard Mode Driver (MONMOUSE.DRV)
Windows
MonitorMouse for DOS (MONMOUSE.COM)
ELODEV.EXE
Your mouse driver (MOUSE.COM/.SYS, etc.)
Try these procedures:
•
Run Windows Setup and verify that MonitorMouse for Windows is selected
as your mouse driver. If it is not, click on Options/Change System Settings,
and select MonitorMouse for Windows. If it is not listed, exit Windows and
run INSTALL from the DOS and Windows Driver Disk.
•
Make sure the touchscreen and mouse work with the MonitorMouse for DOS
Tutorial program (see page 99).
•
Check your SYSTEM.INI file to be sure the changes INSTALL made are still
there (see page 58).
•
See if the problem is only with Windows Enhanced Mode. Try Standard Mode
by invoking Windows with the /S flag. Double-check the [386Enh] section of
SYSTEM.INI (see page 58).
•
Check the dates of the MONMOUSE.DRV and VMMD.386 files in your
WINDOWS\SYSTEM directory. They should match those on the DOS and
Windows Driver Disk. If not, reinstall the DOS and Windows Driver Disk.
•
Check the version of your mouse driver. Some old or clone mouse drivers do
not work very well with Windows, or when returning to Windows from DOS
sessions. Try temporarily loading NOMOUSE.COM and see if the problem is
resolved. (Your mouse won't work at this point.) Many mice are Microsoft or
Logitech hardware compatible. Try the latest Microsoft or Logitech mouse
driver with your mouse.
•
Run the Windows Setup program from the \WINDOWS directory and reinstall
your mouse driver. Check that Windows works with your mouse (the
touchscreen will not work). If the mouse does not work, check for conflict
with other drivers and/or re-install Windows. Once Windows works with your
mouse, re-run Windows Setup, reinstalling MonitorMouse for Windows.
•
Check that your mouse and touchscreen are not using the same hardware
interrupt (IRQ). See the procedure under MonitorMouse for DOS, page 99.