Chapter 5 Service and Support
If you have any problems with installing or using this product, follow these troubleshooting tips
or contact us using one of the methods provided.
Troubleshooting
If a problem occurs with the system, refer to the “Troubleshooting” section of the
Eaton
Profile Genesys Ergonomic Workstation Operator’s Manual
for troubleshooting tips and
corrective actions. If the lift freezes and the workstation is not moving in an upward or
downward direction, then re-initialize the system per the instructions noted below.
Lift Freezes
If the lift freezes and the workstation is not moving in an upward or downward motion, then
you will need to re-initialize the system and it should correct the problem. Follow these
instructions to re-initialize the lift.
To re-initialize the lift, do the following:
1. On the control pad, press the Down Arrow button until the lift column lowers to the
“end-stop” position”.
Workstation Model Shown for Illustrative Purposes Only
In this Chapter
Refer to the following table for information on a specific topic.
Topic
See Page #
Troubleshooting 37
Lift Freezes
37
Error Code Appears on Control Pad
38
Technical Support
38
Documentation 40
37 Eaton Profile Genesys Dual-Lift Ergonomic Workstation Installation www.eaton.com/powerquality 11-41 06-2011
