DResearch – User Manual TeleObserver MR3180
2011-02-03
61
5.5
Technical support by the manufacturer
If you have questions about your DResearch product we recommend that you first read through the
product documentation. You have purchased a top quality product which generally works without
servicing. The units are tested several times by DResearch in the test laboratory in order to supply you
with a perfect, flawless product. If your unit suddenly does not work perfectly please first ensure that
other sources of error can be definitively ruled out.
A detailed listing of frequently asked questions and associated answers you will find on our website
www.dresearch.de
in the FAQ area.
Please check carefully before making the support inquiry:
Have you followed all the advice in the manual?
Are all the plugs and sockets properly and firmly connected to the unit?
Can the recorder be switched on?
Are you absolutely sure you have ruled out all other sources of error?
If you need technical support please contact our support team by email
(
) giving them the following information:
Precise name and serial number of the device.
The serial number is on the bottom of the device. Without the serial number the support
request cannot be processed.
Invoice number / Delivery note number
What firmware version is your MR3140 using? (To find the firmware version go to the
setup menu and open the Version dialogue box.)
What version number of the Central Monitoring Software are you using? Details of this
will be found on the title page of the launcher.
What operating system are you using?
At what point or in what application does the problem or error report occur? Please note
down the exact wording of the error message displayed.
A description of the problem and what actions were being performed before the problem
appeared.
Our support team will process your request as quickly as possible and assist you in resolving the
problem.
If it is necessary to return an item this is always to be negotiated with the manufacturer
beforehand. Only pre-agreed returns are processed. You will be provided with a special (RMA)
code before you return the shipment.
The manufacturer takes no responsibility for any damage incurred during transportation or for the
costs of transportation insurance.
No ‘cash on delivery’ or ‘carriage forward’ shipments will be accepted.
