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DResearch – User Manual TeleObserver MR3180

2011-02-03

58

5

Update & Reset, maintenance, problem analysis and technical support

5.1

Update of the device via the update tool

A firmware update of the system can be made through the web interface of the device or with the

DResearch update tool. With the update tool offered by DResearch a MR system can be provided

easy and convenient with the latest firmware.

Make a network connection between a PC and the system through the Ethernet interface. Start the

update tool and follow the instructions in the manual of the update tool.

5.2

Update and Reset of the device via the web interface

The device can be returned to its factory settings with a “Reset”. This can be required if the unit
is no longer reachable because inappropriate parameters have been set. Please note that the
WebUI is protected, if you have set a configuration password.

Connect the unit to your PC via the LAN interface (using a patch cable).

Switch the service-PC and the MR3140 unit on.

Copy the update file which you have received from your system integrator/manufacturer into a
folder on the service laptop.

Start a web browser on the service laptop (IE, Firefox, etc.)
In the browser’s address line enter "http://<IP address of the recorder>"
(e.g. "http:// 192.168.0.1") – the recorder interface will opened.

Click on the Firmware-Update or Reset button and follow the instructions on the screen.

If the factory settings are restored the device parameters are returned to their factory settings.
Apart from the network settings, (IP address, gateway and subnet mask) all previously set
parameter values are overwritten.

The IP address won’t be returned to their factory settings, because the device wouldn’t be
available after the update.

A Reset should only be carried out in an absolute emergency (e.g. if the unit can’t handle
correctly with the configuration settings and all physical connection faults have been ruled out).

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Содержание TeleObserver MR3180

Страница 1: ...video solutions TeleObserver MR3180 Mobile hybrid digital video recorder User manual Firmware 6 1 ...

Страница 2: ...ing to the user manual which is only informative in nature DResearch retains the right to make amendments to the contents of the user manual without having any duty to inform third parties Any change made to the product or its associated software not expressly confirmed by DResearch will result in the termination of the operating licence and warranty Any company and or product names are trade name...

Страница 3: ...l video output and multiviews 21 2 4 4 2 Display of information and system events OSD 22 2 4 5 Power supply for the device and cameras 23 2 4 6 COM 1 Serial data transmission and GPS connection 24 2 4 7 COM 2 Interface External modem connection 24 2 4 8 COM 3 and COM 4 Interface IBIS and RS485 24 2 4 9 The audio interface 25 2 4 10 GPIO interface detector inputs and switch relay outputs 25 2 4 11 ...

Страница 4: ...rch 56 4 3 3 Influencing of the recording during data research 56 4 4 Overheat protection temperature shutdown level of the system 57 4 5 Default configuration for factory reset 57 5 Update Reset maintenance problem analysis and technical support 58 5 1 Update of the device via the update tool 58 5 2 Update and Reset of the device via the web interface 58 5 3 Maintenance cleaning and care of the s...

Страница 5: ... many interfaces for configuration expansion maintenance and integration in all in one systems As many as 12 IP cameras can be set up in the network for display on a control room monitor Please take some time to read the user manual carefully so that you are familiar with the complete functional scope of the system and its application requirements The documentation for the device is provided on th...

Страница 6: ...security multi level access protection digital signing of the recorded data Numerous detectors for system disorders motion and sabotage detection for analogue cameras Logically combinable system detectors and allocation of defined actions And much more A detailed overview of the possibilities of the system is given in this document and further information materials like system description or appli...

Страница 7: ...g ready made 75cm cable with pin sleeves Miscellaneous mounting material Service cable crosslink and patch cables serial service cable Plug set GPIO plug set Ext Device Power over Ethernet switch PoE for supplying power to IP cameras DC DC transformer various input voltages Out 12 24V Hard disks HDD SSD 80 250 GB Video and network cables CAT 5 6 in various lengths GPIO tester Assortment of additio...

Страница 8: ...r Avoid installing equipment where it could be exposed to excessive smoke dust vibration chemicals moisture heat direct sunlight or electromagnetic fields Such exposure can have a detrimental effect on the operation of the device and in the worst case can cause damage to the device Never operate the device in locations where there is a danger that water might penetrate the device When connecting u...

Страница 9: ...oblems relating to this require detailed knowledge of the systems used or their complete reinstallation The manufacturer makes no guarantees that programs or systems operated by the user will deliver the desired benefits If a product is returned under the terms of the warranty this is always to be agreed in advance with the supplier otherwise the return will not be processed If returning an item y...

Страница 10: ...l installation information Power supply The device must be plugged into a buffered power supply UPS or unswitched supply permanent positive Do NOT use the on board train power supply switch to turn the system on Use the ignition Ensure that the device is wired up exactly as described in the manual Ensure there is a constant power supply of 12 24 VDC Temporary power outages will be tolerated by the...

Страница 11: ...will find at the end of this document Mounting The device has 2 guide rails on the top and bottom which take mounting screws If at all possible mount the device on a mounting plate which can also take the necessary additional components such as a transformer and connection block The device must not be mounted with the hard disk drive aperture facing down When fitting ensure that it is possible to ...

Страница 12: ...add data Searching recorded data according to freely configurable parameters e g time events etc Display of live video sequences incl additional data Device configuration Operating systems OS supported Windows XP Prof and Vista ImageFinderNX The analysis software ImageFinder NX is the successor of the CMS module ImageFinder and provides a convenient search and analysis of the recorded data The sof...

Страница 13: ...devices and 2 digital outputs for switch relays Integrated power supply for 8 analogue cameras Compact robust industrial design for use in the most difficult conditions with protection against vibration Safe from vandalism through stable cast aluminium housing continuous casting Maintenance free through fan free operation Software and data management Live video pictures search and playback functio...

Страница 14: ...s are configurable Events can be used to start alarm recording Data recorded with this feature are marked as such The alarm footage is not automatically overwritten The maximum age of the alarm sequences can be determined Activated alarm recording display If alarm recording is activated this is indicated by the yellow HD LED and it is displayed on the control monitor Configurable metadata recordin...

Страница 15: ...ed to prevent unauthorised access to the data The file and security operating systems used prevent loss of important files if there is a power outage and therefore maintain continuity The device forms the switching centre and link between all other system components It provides the interfaces for the connection of cameras peripherals such as WLAN modem GSM modem PoE switch driver monitors relays a...

Страница 16: ...R3180 2011 02 03 16 Rear view of the MR3180 Audio Digital I O Audio COM2 RS 232 Video OUT 1 2 analogue RS 485 IBIS CAN optional Video IN Camera group A 1 4 analogue Video IN Camera group B 1 4 analogue Ethernet LAN3 IP Video Power supply ...

Страница 17: ...ed removable hard disk label upwards in the carrier guides Lock the HD lock again The system will start again so long as the power is on The hard disk capacity will be automatically allocated to the camera archives by the software No further intervention is necessary If you anticipate exchanging hard disks between different devices so called interchange of hard disks then the following details are...

Страница 18: ...cording green actively recording into the ring archive normal orange actively recording into the alarm archive alarm event orange flashing HD will be deleted and adopted by the device in 30 seconds HD recording red hard disk is not available or could not be recognised adopted by the device no recording on the hard disk other errors off no connection between PC and device green active data transmis...

Страница 19: ...e that you can only ensure a stable camera power supply of 12 V if the power supply to the recorder is always over 13V 2 4 2 LAN 1 and LAN 2 Ethernet interface Pin Name Description 1 Tx Transceive Data 2 Tx Transceive Data 3 Rx Receive Data 4 Not used 5 Not used 6 Rx Receive Data 7 Not used 8 Not used This interface supports a bandwidth of 100 Mbit Pinout of the RJ45 network interface Using both E...

Страница 20: ...ch should always be connected to the LAN 3 interface because the M12 inteface is designed as vibration resistant connection Pin Name Beschreibung 1 TD Transmit Data 2 RD Receive Data 3 TD Transmit Data 4 RD Receive Data Gehäuse Schirm The interface supports a bandwith of 100 Mbit Pin out of the M12 TP TX interface Please note that the device does not support Power over Ethernet PoE Depending on th...

Страница 21: ...order to display video pictures Although only 8 IP cameras can be activated for recording up to 12 IP cameras can be connected to the recorder via the external switch and all 12 video signals can be displayed Please note that displaying video makes additional demands on the device Too many video signals can lead to reduced frame rates and hesitation in playback on the video OUT Because of this onl...

Страница 22: ...is activated or deactivated within this period Alarm recording active Alarm sequence recording HD No disk found No disk or disk faulty HD 60 HD 80 Alarm archives 60 full Alarm archives 80 full At least 60 or 80 of the hard disk capacity has been written with alarm footage HD full Alarm archives full No further alarm sequence recording possible Archiving and release of the alarm archive in ImageFin...

Страница 23: ...lead to system failures and permanent damage to the equipment The UPS must be a device which has been recommended by the manufacturer and has valid certification for the application type Any damage resulting from disregarding this advice will not be covered by any guarantee or warranty Example showing the connection of device and cameras Interface Pin Name Description A1 Camera_POWER 12V camera po...

Страница 24: ...g a terminal This should only be carried out by authorised experts This requires the use of a fully wired serial service cable from DResearch 2 4 7 COM 2 Interface External modem connection An external modem for sending SMS messages can be connected via the COM2 RS232 port The only modems which are supported are these ones available as accessory A connected modem is automatically recognised by the...

Страница 25: ...terface detector inputs and switch relay outputs Sensor input 1 8 Each of the 8 available inputs is constructed as shown in the adjacent circuit All inputs 1 8 are optical separated each positive input contact has to be associated with its own negative input contact see pin out table at the next page Sensor systems can be connected as desired depending on requirements This allows the MR3180 to be ...

Страница 26: ...y output 1 normally open Closer 5 OUT1 NC Relay output 1 normally closed Opener 18 Input 8 Digital input 8 negative 6 Input 8 Digital input 8 positive 19 Input 7 Digital input 7 negative 7 Input 7 Digital input 7 positive 20 Input 6 Digital input 6 negative 8 Input 6 Digital input 6 positive 21 Input 5 Digital input 5 negative 9 Input 5 Digital input 5 positive 22 Input 4 Digital input 4 negative ...

Страница 27: ...ext device is required This can be obtained from your system integrator or from the manufacturer Pin Name Description Pin Name Description 1 GND Ground 14 WBSD IBIS Call Bus Signal 2 CAN_GND CAN Ground 15 WBMS IBIS GND Call Bus 3 CAN_L CAN_L Bus Signal 16 WBED IBIS Response Bus Signal 4 CAN_H CAN_H Bus Signal 17 WBME IBIS GND Response Bus 5 reserved 18 GND Ground 6 GND Ground 19 not used 7 GND Gro...

Страница 28: ...stablished for each camera which is activated for recording in the system management module Proceed as follows Creating a connection between PC and device Ethernet Start the CMS and then ImageFinder Connection to the device Connect Once the connection is established the recorder s individual archives will be shown SystemManagement module for device configuration Configuration should only be conduc...

Страница 29: ... in which the device will be selected of which the configuration is to be loaded After selecting and setting up the connection to the device the configuration is loaded Reject Button is active when the recorder configuration is loaded Any configuration changes which have just been made are discarded and the device configuration menu is closed Transmitting Current configuration changes are transmit...

Страница 30: ... if the device s configuration menu is loaded Current configuration amendments are discarded and the device configuration menu is closed Send settings Sets up a connection to the MR3180 and sends the amended settings to the device Then the device starts with the new settings Before establishing a connection with the outstation MR device check whether this is also in operation If the device is not ...

Страница 31: ...tings activation of video recording motion detection and sabotage detection quality resolution brightness contrast colour saturation IP cameras Configuration of camera name and IP address Detector Configuration of the digital inputs selectable types opener closer or block lock If the block lock is activated neither external events will be analysed by the detectors nor actions triggered Relay All r...

Страница 32: ...e Network Configuration of IP addresses from the device and the gateway Video output Multi View Configuration of multi views for the video outputs Video OUT 1 2 Definition of certain views for the output on an external monitor Transfer order Configuration of the switch through sequence for video output Activations Configuration of detectors and associated activations System events Configuration of...

Страница 33: ... time you can switch the machine off if the data are not to be deleted After 30 seconds the data are irretrievably deleted and are no longer recoverable The hard disk is automatically adopted by the recorder and prepared for recording Exception the HD is password protected and this is not stored in the device configuration In this case the disk will be declined and the HD LED on the device lights ...

Страница 34: ...f you already have activated a camera in the dialogue Activations for displaying side effects can occur Only use one of these options Automatic switching of video output after Activating the checkbox enables the display of the video sequences from all cameras or multi views quad view etc changing at regular intervals beginning with the camera selected under standard output Video footage from up to...

Страница 35: ...e size of recordings to isn t reached the oldest data will be over written automatically If an automatic over writing of the alarm data isn t desired this option should be deactivated Pre alarm time Adds video data which were recorded before the alarm event to the data from the alarm period Determine here how long the period should be The value entered here must be less than the value in the field...

Страница 36: ...he service PC External time sync Regular synchronisation of the unit s time with that of an external source Synchronization Source Here you select the external source for synchronising the device time For this the following conditions have to be fulfilled A GPS receiver is connected and configured The MR3180 is linked to the IBIS bus Synchronize time every Hour s This is used to determine the sync...

Страница 37: ... code in the Confirmation field Remote configuration This password protects the device configuration from changes by third parties The password is saved in the device after the Send button has been clicked This password also leads the access to the Web Interface of the device The new password is required when reloading the device configuration Repeat the remote configuration password in the Confir...

Страница 38: ...vices Cameras There are differences in the use of digital and analogue cameras Please note the following features Analogue cameras are already factory set Each camera has to be activated for a recording under the dialogue Activations by creating an entry At system start permanent recording of camera X Before analogue cameras can be activated for recording they have to be marked as connected Icons ...

Страница 39: ... settings Description Camera name Give the camera a name max 50 characters To achieve accurate identification the name might include reference to the camera s location Cam1_entrance Keep names as short as possible so that the whole name is visible on the monitor Camera connected Signals the system that on the relevant video input a camera is connected physically All detectors regarding this video ...

Страница 40: ...nterrupted by sabotage This feature is available for all connected cameras Even for those which are not activated for recording Sabotage detection sensitivity Set the sensitivity of the sabotage detection The value should match the picture content and not be extreme Tip Generally constant pictures higher value Highly changing picture contents and lightning conditions low value Factory setting 41 A...

Страница 41: ...be activated explicitly as connected Sabotage and or motion detection isn t yet possible by using the system with digital cameras Icons digital cameras connected activated for recording connected recording not activated connected only usable for display In this dialogue box you activate the IP cameras which are to be recorded Please note that we are dealing here with the basic integration paramete...

Страница 42: ...a When called up on the above URL the camera must provide an MPEG stream MIME Typ Multipart 8 bit with length data in the header E g Axis axis cgi mjpg video cgi showlength on One completed field is sufficient to accurately identify the IP camera in the network Open address Click on the Connect button to open your PC s standard browser and create a connection to the IP camera Possibility to check ...

Страница 43: ...tector Activated detectors are shown with the detector number at the bottom of the screen Each activation of an external detector is indicated on the control monitor In addition when an alarm recording is activated a popup window appears for a short time showing the detector names The status of the individual detectors is shown in Vision if there is a connection to the relevant unit The individual...

Страница 44: ...e to be switched by the recorder can be connected to its digital outputs Settings have not been entered for each relay in the factory Change these to suit your requirements by selecting each entry Recording of audio data can be activated for this device Therefore a corresponding device has to be connected to the Audio connector microphone Activate the record only if it is really necessary The reco...

Страница 45: ...s a direct connection If a rail media coupler is connected to the unit then the Ext Device port is not available Bit rate Set the maximum bit rate which can be used for transmission between the GPS receiver and the unit s COM port Data bits Number of bits which can be transmitted in a data packet Parity Shows whether error checking is carried out or not Stop bits Number of stop bits between two tr...

Страница 46: ...rk adapter Net mask Shows the current network mask Boot protocol Not used Each device in a network has to get a unique address otherwise there will be IP address conflicts a connection to the device is then not possible The device always books two IP addresses The second IP address is automatically assigned and is one number higher than the configured first IP address In the example above the devi...

Страница 47: ...an be activated for a switching at the control monitor If you want to set one of these views as the start up view set this under System basic settings in the video output field Standard output Store new viewing formats here by pressing the NEW button and configure the display as you want Several types of views are available for selection Quad 4 cameras Nona 9 cameras 1plus 5 6 cameras 1plus 7 8 ca...

Страница 48: ...rom version 6 activations can be defined and configured The available detectors are up to the third level by a logical AND operator incl the state defined for the detector combinable This feature provides in everyday use a maximum of flexibility to cover the various requirements ...

Страница 49: ...ailable With the setting Switch camera to video out it s possible to define different actions for activation and deactivation of the detector and to switch the signals of all cameras If analogue cameras are configured as not connected even a circuit through the Bypass is possible If the camera is physically connected to the video input the video signals will be redirected directly without going th...

Страница 50: ...components connected to it All system events are displayed on the control monitor Also when an event occurs a blue popup window appears for a short time Furthermore when a system event occurs the recorder can switch relays The current status of the system events is shown in the Vision selection options under detectors if there is a connection to the relevant device ...

Страница 51: ...options Indicate system failure 2 by relays Select the relay to be activated if a system fault occurs The system event which is to be treated as fault 2 can be determined in the System events list Relays which have already been switched by detector activations cannot indicate any system fault and are therefore not included in the list of options IBIS device type Select with which IBIS telegrams th...

Страница 52: ...rd disk has been inserted into the recorder IBIS bus fault IBIS signals are not being received Possible causes no available signal signal cannot be read or other fault System ready for operation The recorder is ready for operation i e it is connected to the power supply and has completed the booting process Video signal from a camera is missing One of the cameras connected to the unit is not deliv...

Страница 53: ...ce type version of the firmware value temperature shutdown level Network settings Configuration of IP address subnet mask and gateway Firmware Update Possibility to update the system firmware The corresponding update packages are provided by DResearch or your system integrator Reset Here you restart the system with the actual settings In the case of serious system errors the system can be reset to...

Страница 54: ...icles there is often the problem that no ignition signal is available An appropriate boot up and shutdown signal i e ignition signal has to be provided The technical staff has to be informed that the system has to be shut down controlled through a main switch before they shut down the vehicle and all its systems Only then the main switch of the vehicle can be operated 4 2 Hold back time of the per...

Страница 55: ...rds into the alarm archives only in the case of longer fitting detectors not for pulse detectors e g an alarm button If there is already a shutdown requirement and the device is in the system follow up time the follow up time will be freezed during the alarm and post alarm recordings After finish of the alarm the device records into the alarm archives for the configured follow up time After the po...

Страница 56: ...ediately is DEACTIVATED Behaviour during active alarm recording Device shuts down immediately Device shuts down after the alarm as well as the post alarm and system follow up time are finished Behaviour during an update Device doesn t shut down automatic restart after the update is finished Device doesn t shut down automatic restart after the update is finished Behaviour during a data research Dev...

Страница 57: ...e relevant settings can be done during an update of the systems with the update tool Please note that the operation of the system components e g HDD is recommended by their respective manufacturers only up to 55 C 4 5 Default configuration for factory reset By starting a reset via the web interface of the system or if the system can t load the actual configuration because of an error the fallback ...

Страница 58: ...a configuration password Connect the unit to your PC via the LAN interface using a patch cable Switch the service PC and the MR3140 unit on Copy the update file which you have received from your system integrator manufacturer into a folder on the service laptop Start a web browser on the service laptop IE Firefox etc In the browser s address line enter http IP address of the recorder e g http 192 ...

Страница 59: ...functionality of the device has to be carried out at predetermined intervals Since this is a security system which is part of a larger security infrastructure it is subject to particular maintenance guidelines Irrespective of these as the manufacturer we recommend the following checks be carried out once every 6 months Check all connections cables and plugs on the unit Clean the case with a soft c...

Страница 60: ...rd protection Perhaps the unit has switched itself off automatically because of excessive temperature it will automatically come on again when the temperature reduces to below its limit The unit cannot be reached through the network Link off Check if the Ethernet cable is functioning properly Are the PC s network settings correct Are you using a CAT 5 min patch cable Have you called up the correct...

Страница 61: ...ollowing information Precise name and serial number of the device The serial number is on the bottom of the device Without the serial number the support request cannot be processed Invoice number Delivery note number What firmware version is your MR3140 using To find the firmware version go to the setup menu and open the Version dialogue box What version number of the Central Monitoring Software a...

Страница 62: ...itive no ignition 22 W Recording without cameras max 22 W Recording inc cameras max 58 W Digital Video Subsystem Parameter minimum typical maximum Picture storage rate PAL NTSC 1 25 pictures s 30 pictures s Picture storage rate IP cameras 1 50 pictures s 200 pictures s Max storage duration 48 hours with 4 pictures s and 160 GB hard disk Video interfaces Video inputs Connectors BNC Number 8 x BNC c...

Страница 63: ...er 8 Input level Low 0 3 V High 6 34 V Ingnition input Number 1 differential Differential input levels Low 0 3V High 6 34V Digital outputs Connectors D Sub 25 socket female Number 2 Relay SPDT Capacity 60 V DC 125 V AC 500 mA Picture data transmission Communication links Transmission rate Bandwidth LAN Ethernet 25 pictures s 100 Mbit s WLAN 25 pictures s 54 Mbit s Other interfaces RS232 D Sub 9 so...

Страница 64: ...DResearch User Manual TeleObserver MR3180 2011 02 03 64 7 Technical drawing ...

Страница 65: ...ut GPS Global Positioning System HD Hard Disk HDD Hard Disk Drive IBIS Integrated on Board Information System ISDN Integrated Service Digital Network LAN Local Area Network LED Light emitting Diode NTSC National Television Standards Committee PAL Phase Alternated Line RMA Return of Material Authorization RMC Rail Media Coupler SMS Short Message Service SPDT Single Pole Double Throw TTU TeleObserve...

Страница 66: ...gal Str 3 10319 Berlin Germany Tel 49 30 515 932 0 Fax 49 30 515 932 77 E Mail contact dresearch de http www dresearch de All brand names product names and trade names are trademarks or registered trademarks of their respective holders DResearch Fahrzeugelektronik GmbH 2011 DResearch is member of ZVEI BHE and VDS ...

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