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Appendix B: Troubleshooting Installation Problems
Xtium2-CL MX4 User's Manual
Symptoms: Card acquisition bandwidth is less than expected
The Xtium2-CL MX4
acquisition bandwidth is less than expected.
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Review the system for problems or conflicts with other expansion boards or drivers.
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Remove other PCI Express, PCI-32 or PCI-64 boards and check acquisition bandwidth again.
Engineering has seen this case where other PCI boards in some systems cause limitations in
transfers. Each system, with its combination of system motherboard and PCI boards, will be
unique and must be tested for bandwidth limitations affecting the imaging application.
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Is the Xtium2-CL MX4 installed in a PCI Express x16 slot?
Note that some computer's x16 slot may only support non x16 boards at x1 or not at all.
Check the computer documentation or test an Xtium2-CL MX4 installation. The speed at
which the board is running can be viewed using the Diagnostic Tool provided with the
driver.
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Is the Xtium2-CL MX4 installed in a PCI Express Gen1/Gen2 slot?
Some older computers only have PCIe Gen1/Gen2 slots. Check the status LED to verify if
the board is in Gen3 x4 mode; refer to the Status LED Functional Description section. The
Generation at which the board is running can be viewed using the Sapera LT PCI Diagnostic
or the Diagnostic Tool provided with the driver.
Symptoms: PoCL does not power the camera
If the Xtium2-CL MX4 does not power the camera, do the following:
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Ensure that a spare power supply connector from the PC power supply is connected to J4.
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If the camera is powered by means of multiple connectors, make sure all the necessary
connections are made between the camera and the frame grabber.
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Ensure that Power-over-CL (PoCL) is enabled. CamExpert can be used to verify that the
PoCL parameter, available in the Basic Timing category, is set to Enable.
Figure 59: CamExpert PoCL Parameter
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If PoCL is enabled in CamExpert, check that the Video status PoCL of the respective
connection is green.
Figure 60: CamExpert Video Status Bar