45
Check■following■articles■before■request■A/S
Even if there is any malfunction in product, cooker may not be normally operated due to minute causes or user’s
unfamiliarity for it. In this case, simple problems can be solved by checking following articles without requesting A/S.
We recommend you to check following articles. If you still have some problems, request A/S.
Symptoms■
Check■following
How■to■fix
1.■ Sometime,■food■is■not■
cooked.■It■takes■long■
time.■
Isn’t power plug disconnected?
Make sure to connect power plug.
Is there any power failure during cooking?
Re-cook rice for long-time power failure.
Haven’t you push cancel button or other
buttons during cooking?
Do not operate other buttons during
cooking rice.
Haven’t you cook rice with activated
unpolished rice?
Cooking time for activated unpolished
takes approximately 2 or 3 hours.
2.■ Liquid■of■steamed■rice■
overflows■during■cooking■
rice.
Hasn’t pressure weight be tilted?
Straighten pressure weight.
Did you use measuring cup?
Did you surely adjust water level?
Did you select correct menu?
3.■ Rice■is■too■sticky■or■
improperly■cooked■or■too■
watery.■
Did you correctly adjust water level?
Adjust water level matched with
measurement scale depending on amount
of rice.
Is there any foreign substance in bottom
of internal container?
Remove foreign substances from
automatic temperature sensor.
4.■ Steam■leaks■at■side■of■
cap.■
Is there any grain of steamed rice clinging
to pressure packing parts?
Clean upper side of internal container and
out side of pressure packing cleanly (area
touching pressure packing)
Did you timely replace pressure packing?
If steam leaks, subtract steam by flipping
pressure weight and unplug power cords
and request A/S (Packing is consumable
parts)
Isn’t pressure packing old?
As service life of packing is around 12
months, it’s recommended to replace
packing every 1 year.
5.■ When■Symbol■“
”
■is■
appearing.
It shows either when internal pressure
is too high due to clogged pressure
adjustment nozzle or when internal
temperature is too high.
Request service center
6.■ When■preset■is■
unavailable.
Is a menu available for preset?
Check if a menu is possible to be preset.
(Refer to Page 20)
Before requesting A/S
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