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8 TroubleshooIng / Frequently Asked QuesIons (FAQ)

8.1 General topics

Q: There is a new version of “X” soNware whose seKngs are not listed in the Shu/le

applicaIon. Where can I ﬁnd seKngs for it?

A: You can check the Contour Shu0le Online Forum (

h0p://forum.contourdesign.com

) for up to

date seKngs as well as help threads if you need assistance.

Q: I have lost one of the clear bu/on/key caps on my Shu/lePRO device. How can I get a

replacement?

A: You can request replacement bu0on/key caps by emailing

[email protected]

or

calling our customer support center.

Q: How long of a cable can I use to connect my Shu/le device?

A: The USB speciﬁcaAon limits the length of a cable for a low speed device to 3 meters (9 feet 10

inches). For more informaAon about connecAng USB devices please check out

www.usb.org

for current USB speciﬁcaAons.

Q: How do you conﬁgure the Shu/le device Control Panel so it defaults to a speciﬁc

applicaIon seKng, and not the All ApplicaIons that it defaults to every Ime I open it?

A: The Shu0le device Control Panel is used only to manage your applicaAon seKngs. You do not

select the applicaAon seKng you would like to currently use from the Shu0le device Control Panel.

Each applicaAon seKng is associated to the applicaAon it supports, and will automaAcally be

enabled when you launch the applicaAon.

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Содержание Version 3

Страница 1: ... Contour Design Shu le Device Control Panel User Guide Version 3 For Mac OS 10 7 and later ...

Страница 2: ...r 7 for guidance on how to accomplish this Please note that seKngs for versions earlier than v3 will not work on this version of the driver For more help and updated seKngs please visit our online forum h0p forum contourdesign com For email support please contact us at shu0le contourdesign com For the latest Shu0le soOware for both Windows and Mac OS X please visit h0p download contourdesign com C...

Страница 3: ...ally designed device itself and the soOware that allows you to manage it All Contour Design Shu0le devices have a Jog wheel and a Shu0le ring that are programmable The Shu0leXpress Fig 1 3 has ﬁve 5 programmable bu0ons the Shu0lePRO Fig 1 2 has thirteen 13 programmable bu0ons and the Shu0lePRO v2 Fig 1 1 has ﬁOeen 15 The two top rows of bu0ons on the Shu0lePRO and Shu0lePROv2 have removable caps s...

Страница 4: ...4 ShuttlePROv2 ShuttleXpress ShuttlePRO Discontinued ...

Страница 5: ...are before plugging your Shu0le device into any available USB port Shu0le devices are plug and play there is no need to shut down and restart your computer when you plug or unplug the device from a USB port You must also uninstall any previous Shu0le soOware notably Version 2 2 or earlier before you install Version 3 System Requirements for Shu le Device Driver v3 System running Mac OS X 10 7 or l...

Страница 6: ...for Mac Locate and click on the dmg ﬁle It may be in your Downloads folder Step 2 An install window will open Double click on the Contour Shu0le icon as shown in Figure 1 1 2 Step 3 The Contour Shu0le Installer will open and guide you through the rest of the installaAon Type your password if necessary at the prompt to begin the install Step 4 Once the installaAon is completed you will be required ...

Страница 7: ...aAon seKngs take eﬀect immediately The Shu0le applicaAon does not need to be open when you use the Shu0le device The soOware automaAcally detects the program you are using and automaAcally switches to the correct applicaAon seKngs associated with the applicaAon 2 1 Application Overview The Contour Shu0le ApplicaAon allows you to manage all Shu0le devices Shu0lePRO v2 Shu0lePRO and Shu0leXpress You...

Страница 8: ...cribes how to access to the Contour Shu0le Application Step 1 Locate and click on the Shu0le Device Helper Menu icon which is located in the upper right hand corner of your screen It is represented by a gray jog and shu0le ring icon You can also open the Contour Shu0le ApplicaAon in the ApplicaAons folder in your hard drive Step 2 Click on Shu le SeKngs from the pop up menu that appears Figure 2 2...

Страница 9: ...e speciﬁc seKngs assigned to it Whenever the SAckies program is being used the Shu0le device reverts to the All ApplicaAons seKng 2 3 1 1 Dot Icon Menu The Dot Icon Figure 2 3 1 1 which is located in the bo0om leO of the Shu0le applicaAon window has a pop up menu which allows you to show only seKngs for applicaAons on your Mac revert to the default seKngs create new seKngs import and export seKngs...

Страница 10: ...u to create new seKngs referencing applicaAon seKngs that have already been created Import SeKngs allows you to add a new seKng created by Contour Design or another Shu0le user to the exisAng seKngs list SeKngs must be made with Shu0le Driver for Mac Version 3 or later Export SeKngs allows you to export the selected seKng in order to share it with other users or back it up for security The ﬁle tha...

Страница 11: ...u0le posiAons When you select a bu0on s or feature s to program its locaAon on the Shu0le device is displayed below the User AcAon Menu Note The primary bu0ons Jog direcAons and Shu0le posiAons can be accessed more easily by clicking the desired bu0on or moving the Jog or Shu0le on the device itself This will automaAcally bring its opAon up in the User AcAon Menu In order to access the Shu0le tran...

Страница 12: ...ick Click Lock Right Click Middle Click will allow you to mouse click with a Shu0le component Volume Up Volume Down Mute Volume will allow you to adjust the volume through a Shu0le component Brightness Up Brightness Down will allow you to adjust the brightness through a Shu0le component Eject allows you to deﬁne any of the Shu0le components to eject a CD DVD or Blu ray disc Run Macro Shu0lePRO v2 ...

Страница 13: ...ystroke in this ﬁeld to assign a Save acAon to a parAcular bu0on on the Shu0le 2 3 4 3 Press Modifier Keys A Modiﬁer key is one of the following keys Control OpAon Command ShiO Lock FuncAon and Alt Modiﬁer keys can be selected one at a Ame or combined together The Press Modiﬁer Keys acAon is used when you want a bu0on jog or shu0le posiAon to perform the funcAon of a modiﬁer key 2 3 4 4 Open File ...

Страница 14: ...how up if you choose the Export Se ngs Info opAon 3 Using your Shu le device Before reviewing this secAon open the Contour Shu le applicaIon refer to secAon 2 2 if you need help This secAon covers how to use and modify exisAng seKngs Note Changes you perform on seKngs will take eﬀect immediately 3 1 Going Through ExisIng SeKngs To view the Shu0le component seKngs for a speciﬁc applicaAon 1 Choose ...

Страница 15: ...ntains the seKngs informaAon of the parAcular applicaAon in the Contour Shu0le applicaAon The exported PDF will include an image of the Shu0le as well as notaAons of what each bu0on and shu0le posiAon are for that applicaAon seKng See Figure 3 2 1 and 3 2 2 Figure3 2 1 ...

Страница 16: ... A dialog box will prompt you to choose a name and locaAon to save the PDF Choose a name and locaAon Click Save in the lower right hand of the dialog box Note the Comment ﬁeld for the acAon will be exported not the keystroke or acAon itself For example Mark In Mark Out Play Pause etc See Figure 3 2 1 and 3 2 2 16 Figure3 2 2 ...

Страница 17: ...to modify 2 Through the User AcAon Menu select the Shu0le component you want to assign the funcAon to You can choose between Bu0on Jog Shu0le posiAon Shu0le transiAon Click on the drop down menu Defaults to Type Keystroke and select the funcAon you want the Shu0le component to perform Figure 3 3 Choose according to the computer response table Table 3 3 on the next page Macros only available for Sh...

Страница 18: ...le or Folder X X X X Scroll Up X X X X Scroll Down X X X X Scroll LeO X X X X Scroll Right X X X X Mouse Click X X X X Double Click X X X X Triple Click X X X X Click Lock X X X X Right Click X X X X Middle Click X X X X Volume Up X X X X Volume Down X X X X Mute Volume X X X X Brightness Up X X X X Brightness Down X X X X Eject X X X X Run Macro X X X X Table 3 3 Computer Response ...

Страница 19: ... start using your Shu0le device The new seKngs will take eﬀect immediately There is no need to restart the computer or save the seKngs Note you can always remove the seKng and re import it to reverse your changes later 3 5 Programming All ApplicaIons SeKngs All Applica ons is a seKng that the Shu0le device uses ONLY for applicaAons that do not have speciﬁc seKngs listed in the seKngs list This was...

Страница 20: ...ing a Shu0le component such as a button to perform the switch You can also create alternate versions of any applicaAon seKng for your own liking and switch between them in the same fashion 4 1 Switch SeKngs Through the Shu le Device Helper If you are using an applicaAon with mulAple applicaAon seKngs you can switch between them quickly via the Shu0le Device Helper To switch seKngs or modes do the ...

Страница 21: ...ognizing the applicaAon currently in use The name of the applicaAon in use will appear in this menu 4 2 Switch seKngs through a Shu le component The Switch Se ngs Computer Response allows you to deﬁne a Shu0le component to toggle between seKngs in an applicaAon in cases where an applicaAon has more than one applicaAon seKng deﬁned for it See Figure 4 2 Figure 4 2 Figure 4 1 ...

Страница 22: ...operaAons that can be performed from the ApplicaAon SeKng Menu in detail Please note that each of these operaAons has an eﬀect on the applicaAon seKngs for all Shu0le devices and that any changes you perform will take eﬀect immediately Before going through the contents of this secAon open the Contour Shu0le ApplicaAon refer to secAon 2 2 for guidance on how to accomplish this 5 1 CreaIng New SeKng...

Страница 23: ... Select the applicaAon you want to create seKngs for and click Open in the right hand of the dialog box The ﬁle you should select is normally the executable ﬁle app for the applicaAon 3 The ApplicaAon seKng will now appear in the ApplicaAon SeKng Menu under the user secAon Refer to secAon 5 5 to change the seKng name 4 All the Shu0le components are set by default to Type Keystroke with empty Keyst...

Страница 24: ... applicaAon you want the new seKngs to be associated with and click Open in the right hand of the dialog box 4 The name of the applicaAon will now appear in the ApplicaAon SeKng Menu under the User seKngs Refer to secAon 5 5 to change the applicaAon seKng name Refer to secAon 3 3 for guidance on how to modify their funcAon 5 Once you have completed the changes you want to make close the Shu0le Dev...

Страница 25: ...ur user forum h0p forum contourdesign com 1 Click on the ApplicaAon SeKng Menu and select Import SeKngs See Figure 5 2 2 Locate the seKngs ﬁle you wish to import 3 Once you have chosen the seKng you want to import click Open This seKng will now appear in the ApplicaAon SeKng Menu under the User heading Note Once the ApplicaAon SeKngs have been imported you can use the seKngs immediately with or wi...

Страница 26: ...undone This will remove the applicaAon seKngs for all Shu0le devices 1 Right Click on the ApplicaAon SeKng icon you would like to remove 2 From the menu that appears select Remove seKngs 3 A dialog box will prompt you Do you really want to remove your custom applicaAon seKngs for name of the selected applicaAon Click OK The applicaAon seKng is now removed from the ApplicaAon SeKng Menu Note You ca...

Страница 27: ...s for your Shu lePRO v2 formerly with Key Composer which is now built in to the Contour Shu0le applicaAon A macro is an automated sequence of acAons divided in one or more groups that can be stored and then recalled with a single Shu0le component These acAons can be keystroke combinaAons keystroke sequences text or pause events SeKng a Shu0le component to perform a macro corresponds to the execuAo...

Страница 28: ...t The macro in Figure 6 1 is assigned to Bu0on 3 of the Shu0lePROv2 and will do the following Do a Save As Command ShiO S Type Document 1 This will open the Save As dialog and type in Document 1 in the Save As box 6 2 Modifying Macros To modify a macro simply click on the applicaAon seKng then on the bu0on or dial posiAon in the macro is programmed to Click to select the line in the macro you wish...

Страница 29: ...into the newly installed version Please refer to secAon 5 3 for guidance on how to export seKngs Note By checking the Also delete all Contour Shu0le seKngs ﬁles opAon all seKngs factory customized and user created of any user on the system will be deleted If you choose the Quit opAon you will have the opAon to export any seKngs you wish to save or share before uninstalling refer to secAon 5 3 for ...

Страница 30: ...done Step 1 Open the Contour Shu le applicaAon Step 2 Choose Preferences in the top right corner of the menu Step 3 Click the Uninstall Contour Shu le bu0on Step 4 A new window will open Figure 7 2 asking if you want to delete seKngs ﬁles Click the check box to delete Contour Shu0le seKngs ﬁle or leave it unchecked to keep the seKngs ﬁles Step 5 Click the Uninstall bu0on Step 6 Restart your Mac to...

Страница 31: ... Q How long of a cable can I use to connect my Shu le device A The USB speciﬁcaAon limits the length of a cable for a low speed device to 3 meters 9 feet 10 inches For more informaAon about connecAng USB devices please check out www usb org for current USB speciﬁcaAons Q How do you conﬁgure the Shu le device Control Panel so it defaults to a speciﬁc applicaIon seKng and not the All ApplicaIons tha...

Страница 32: ...d i e the password of the Admin account you logged it with 8 Restart your Mac For iniAal tesAng please plug the Shu0le device directly into one of the USB ports on the system Q Why is the Shu le Helper icon missing from all user accounts except the one in which I installed the driver from A You must open the Contour Shu0le applicaAon located in your ApplicaAons folder once for each user account Th...

Страница 33: ...icaAon s Preferences menu 1 Open the ApplicaAons folder control click the Contour Shu0le icon and select Show Package contents 2 Go to Contents Resources 3 Control click the ContourShu0leHelper icon and select Show Package contents 4 Go to Contents Resources 5 Create a folder called Disabled 6 Move ContourShu0leMenu into the Disabled folder ...

Страница 34: ...e nature of Logic Audio please be aware that by replacing your Logic Preferences via the steps outlined below you will be erasing all user made key assignments If you want to uAlize the Shu0le device with your pre exisAng key commands it is of course quite easy to change the key assignments that the Shu0le device sends accordingly Please refer to the Shu0le device Control Panel where all funcAons ...

Страница 35: ...rsion of the Shu0le soOware for Mac Version 3 has macro support built into the applicaAon so no separate app is needed to edit macros Steinberg Nuendo Q How do I setup my Shu le device with Nuendo A You have to conﬁgure the Key Commands in Steinberg Nuendo as indicated below 1 Launch Steinberg Nuendo 2 From the main menu choose File Key Commands 3 Expand the Transport folder 4 Assign Command ShiO ...

Страница 36: ...sign OpAon ShiO 3 to Shu0le Play Reverse 1 2x 16 Assign OpAon ShiO 4 to Shu0le Play Reverse 1x 17 Assign OpAon ShiO 5 to Shu0le Play Reverse 2x 18 Assign OpAon ShiO 6 to Shu0le Play Reverse 4 19 Assign OpAon ShiO 7 to Shu0le Play Reverse 8x 20 Click OK to close the Key Commands window For more Frequently Asked QuesAons please visit our online forum h0p forum contourdesign com 36 ...

Страница 37: ...lly associated with an acAon or command Zones are points set in intervals along the right and leO clockwise and counterclockwise sides of the Shu0le Knob The Shu0le Knob has seven 7 disAnct zones in each direcAon and a rest zone Ring See Shu0le Ring Shu le Component Any programmable feature of the Shu0le device bu0on Jog wheel Shu0le posiAon or transiAon Shu le Ring The outer black rubberized ring...

Страница 38: ...le community forum at h0p forums contourdesign com 10 2 Warranty Statement Contour Design Inc warrants the Shu0lePRO v2 the Shu0lePRO and the Shu0leXpress against defects in materials or workmanship as deﬁned below For a period of TWO YEARS Contour Design Inc will repair or replace the unit at our opAon without charge for parts and labor AOer this period you must pay all parts and labor charges Th...

Страница 39: ...ustrial Drive Windham NH 03087 1 Privacy Statement Contour Design Incorporated s strict policy is NOT to sell rent or otherwise make available to anyone outside of Contour Design any informaAon regarding our Customers We may use the data you provide however to announce future Contour Products including informaAon on subsequent releases of the Shu0le devices Driver SoOware and or upgrades and updat...

Страница 40: ...is installed You may not modify reverse engineer de compile or disassemble the downloaded soOware Copyright The downloaded soOware is owned by Contour or its suppliers and is protected by copyright laws and internaAonal treaAes Term This license is eﬀecAve unAl terminated You may terminate it at any Ame by destroying the downloaded soOware together with all copies in any form It will also terminat...

Страница 41: ...edy is not available if failure of the SoOware is the result of misuse abuse or a failure to follow the operaAng instrucAons in the accompanying wri0en materials IN NO EVENT WILL CONTOUR OR ITS SUPPLIERS OR DEALERS BE LIABLE TO YOU FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING ANY LOST PROFITS LOST SAVINGS OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF ADV...

Страница 42: ...within a country of the European Community nothing in this Agreement shall be construed as restricAng any rights available under the European Community SoOware DirecAve O J Eur Comm No L 122 42 1991 Updated March 2 2015 User Guide and its contents are copyright 2015 Contour Design Inc Contour Design Inc 10 Industrial Drive Windham NH 03087 shu le contourdesign com 42 ...

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