COBHAM SAILOR 600 VSAT Ka, Руководство по установке

Страница: 117 / 178

Troubleshooting
98-148248-A Chapter 8: Service 8-15
Service
Before contacting your service partner check the LEDs on all modules (VIM, FDM, PCM,
PMM and ISM). See
LEDs of the ADU modules on page 8-10 and LEDs in the ACU on
page 8-11.
8.6 Troubleshooting
8.6.1 Overview
This section describes an initial check of the primary functions of the SAILOR 600 VSAT Ka
system, and provides some guidelines for troubleshooting.
Generally, if a fault occurs without any obvious reason, it is always recommended to
observe the LEDs and the ACU display showing the active events. Possible failure states are
shown in the web interface and the display of the ACU:
• SAFE MODE (e.g. hardware error, missing communication link between the ADU and
ACU, excessive ship motion) (see also Software recovery procedure (SAFE MODE) on
page 8-8)
• XIM error (after exchange of modules)
• ADU POST error (hardware error)
• ACU POST error (hardware error)
For information on the function of the LEDs, see Status signalling with LEDs and status
messages on page 8-10.
For a list of all the error messages and warnings, see Event messages – overview on page G-
1.
8.6.2 Event list for troubleshooting
You can use the event list for troubleshooting. It is described in detail at Help desk and
diagnostic report on page 8-2.
You can download the event list as part of a diagnostic report.
8.6.3 Diagnostics report for troubleshooting
You can generate a diagnostic report containing results from the POST, all events and
system log information since the last reset to factory default. For more information see
To
send a diagnostics report on page 6-36.
SAILOR600Ka-IM-98-148248.book Page 15 Monday, November 23, 2015 1:36 PM