To get support
8-2
Chapter 8: Service
98-148248-A
8.1
To get support
If this manual does not provide the remedies to solve your problem, contact your service
provider.
8.1.1
Help desk and diagnostic report
During the installation you can enter the support contact for this installation.
1. To access the Help desk, select
HELPDESK
from the left navigation pane.
2. Click the link, enter support contact information and click
Apply
.
You can download the MIB file.
At Legal notice you can see the licence text for the source code of the parts of the SAILOR
600 VSAT Ka software that falls under free and open source software.
If you need help
with ACU or ADU related issues
call your service provider.
To download diagnostic and statistics reports
Diagnostic report:
You can download a diagnostic report. The Diagnostics report
contains information relevant for the service personnel during troubleshooting. It is also
useful documentation of the current setup. It contains all parameters set during
configuration:
The main sections are:
• Software
• System
• Hardware
• Identifiers
• Setup - System data
• Calibration - Calibration Data
• Blocking zones - Blocking zone configuration
Figure 8-1: Web interface: HELPDESK
SAILOR600Ka-IM-98-148248.book Page 2 Monday, November 23, 2015 1:36 PM
Содержание SAILOR 600 VSAT Ka
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