1-35
Cisco ASA Series CLI Configuration Guide
Chapter 1 Configuring the Cisco Phone Proxy
Troubleshooting the Phone Proxy
Solution
Step 1
Verify that DNS lookup is configured on the ASA.
Step 2
If DNS lookup is configured, determine whether you can ping the FQDN for the Cisco UCM from the
ASA.
Step 3
If ASA cannot ping the Cisco UCM FQDN, check to see if there is a problem with the DNS server.
Step 4
Additionally, use the
name
command to associate a name with an IP address with the FQDN. See the
command reference for information about using the
name
command.
Non-configuration File Parsing Error
Problem
The ASA receives a file other than an IP phone configuration file from the Cisco UCM and
attempts to parse it. The following error appears in the debug output (
debug phone-proxy tftp
):
PP: 192.168.10.5/49357 requesting SK72f64050-7ad5-4b47-9bfa-5e9ad9cd4aa9.xml.sgn
PP: opened 0x193166
.......
PP: Beginning of element tag is missing, got !
PP: error parsing config file
PP: Error modifying config file, dropping packet
Solution
The phone proxy should parse only the IP phone configuration file. When the phone proxy
TFTP state gets out of state, the phone proxy cannot detect when it is attempting to parse a file other
than the IP phone configuration file and the error above appears in the ASA output from the
debug
phone-proxy tftp
command.
Perform the following actions to troubleshoot this problem:
Step 1
Reboot the IP phone.
Step 2
On the ASA, enter the following command to obtain the error information from the first TFTP request
to the point where the first error occurred.
hostname#
debug phone-proxy tftp
Step 3
Capture the packets from the IP phone to the ASA. Make sure to capture the packets on the interface
facing the IP phone and the interface facing the Cisco UCM. See
Debugging Information from the
.
Step 4
Save this troubleshooting data, open a case with TAC and give them this information.
Cisco UCM Does Not Respond to TFTP Request for Configuration File
Problem
When the ASA forwards the TFTP request to the Cisco UCM for the IP phone configuration
file, the Cisco UCM does not respond and the following errors appear in the debug output (
debug
phone-proxy tftp
):
PP: 192.168.10.5/49355 requesting SEP001562106AF3.cnf.xml.sgn
PP: opened 0x17ccde
PP: 192.168.10.5/49355 requesting SEP001562106AF3.cnf.xml.sgn
Содержание 5505 - ASA Firewall Edition Bundle
Страница 28: ...Glossary GL 24 Cisco ASA Series CLI Configuration Guide ...
Страница 61: ...P A R T 1 Getting Started with the ASA ...
Страница 62: ......
Страница 218: ...1 56 Cisco ASA Series CLI Configuration Guide Chapter 1 Managing Feature Licenses Feature History for Licensing ...
Страница 219: ...P A R T 2 Configuring High Availability and Scalability ...
Страница 220: ......
Страница 358: ...1 22 Cisco ASA Series CLI Configuration Guide Chapter 1 Information About Failover Failover Messages ...
Страница 403: ...P A R T 2 Configuring Interfaces ...
Страница 404: ......
Страница 499: ...P A R T 2 Configuring Basic Settings ...
Страница 500: ......
Страница 516: ...1 16 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Basic Settings Monitoring DNS Cache ...
Страница 533: ...P A R T 2 Configuring Objects and Access Lists ...
Страница 534: ......
Страница 558: ...1 4 Cisco ASA Series CLI Configuration Guide Chapter 1 Information About Access Lists Where to Go Next ...
Страница 601: ...P A R T 2 Configuring IP Routing ...
Страница 602: ......
Страница 632: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Defining Route Maps Feature History for Route Maps ...
Страница 680: ...1 48 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring OSPF Feature History for OSPF ...
Страница 745: ...P A R T 2 Configuring Network Address Translation ...
Страница 746: ......
Страница 780: ...1 34 Cisco ASA Series CLI Configuration Guide Chapter 1 Information About NAT Where to Go Next ...
Страница 844: ...1 32 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Twice NAT Feature History for Twice NAT ...
Страница 845: ...P A R T 2 Configuring AAA Servers and the Local Database ...
Страница 846: ......
Страница 859: ...1 13 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring AAA Servers and the Local Database Configuring AAA ...
Страница 871: ...1 25 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring AAA Servers and the Local Database Configuring AAA ...
Страница 981: ...P A R T 2 Configuring Access Control ...
Страница 982: ......
Страница 994: ...1 12 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Access Rules Feature History for Access Rules ...
Страница 1028: ...1 34 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Management Access Feature History for Management Access ...
Страница 1054: ...1 26 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring AAA Rules for Network Access Feature History for AAA Rules ...
Страница 1060: ...1 6 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Web Cache Services Using WCCP Feature History for WCCP ...
Страница 1061: ...P A R T 2 Configuring Service Policies Using the Modular Policy Framework ...
Страница 1062: ......
Страница 1093: ...P A R T 2 Configuring Application Inspection ...
Страница 1094: ......
Страница 1191: ...P A R T 2 Configuring Unified Communications ...
Страница 1192: ......
Страница 1333: ...P A R T 2 Configuring Connection Settings and QoS ...
Страница 1334: ......
Страница 1370: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring QoS Feature History for QoS ...
Страница 1379: ...P A R T 2 Configuring Advanced Network Protection ...
Страница 1380: ......
Страница 1448: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Threat Detection Configuration Examples for Threat Detection ...
Страница 1474: ...1 18 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Filtering Services Monitoring Filtering Statistics ...
Страница 1475: ...P A R T 2 Configuring Modules ...
Страница 1476: ......
Страница 1504: ...1 28 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the ASA IPS Module Feature History for the ASA IPS module ...
Страница 1528: ...1 24 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the ASA CX Module Feature History for the ASA CX Module ...
Страница 1548: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the ASA CSC Module Feature History for the CSC SSM ...
Страница 1549: ...P A R T 2 Configuring VPN ...
Страница 1550: ......
Страница 1592: ...1 42 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring IPsec and ISAKMP Supporting the Nokia VPN Client ...
Страница 1612: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring L2TP over IPsec Feature History for L2TP over IPsec ...
Страница 1796: ...1 6 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the PPPoE Client Using Related Commands ...
Страница 1965: ...P A R T 2 Configuring Logging SNMP and Smart Call Home ...
Страница 1966: ......
Страница 1988: ...1 22 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Logging Feature History for Logging ...
Страница 2002: ...1 14 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring NetFlow Secure Event Logging NSEL Feature History for NSEL ...
Страница 2036: ...1 34 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring SNMP Feature History for SNMP ...
Страница 2059: ...P A R T 2 System Administration ...
Страница 2060: ......
Страница 2098: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Troubleshooting Viewing the Coredump ...
Страница 2099: ...P A R T 2 Reference ...
Страница 2100: ......