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Cisco ASA Series CLI Configuration Guide
Chapter 1 Configuring the Cisco Phone Proxy
Troubleshooting the Phone Proxy
SSL Handshake Failure
Problem
The phone proxy is not functioning. Initial troubleshooting uncovered the following errors in
the ASA syslogs:
%ASA-7-725014: SSL lib error. Function: SSL3_READ_BYTES Reason: ssl handshake failure
%ASA-7-725014: SSL lib error. Function: SSL3_GET_CLIENT_CERTIFICATE Reason: no certificate
returned
%ASA-6-725006: Device failed SSL handshake with outside client:72.146.123.158/30519
%ASA-3-717009: Certificate validation failed. No suitable trustpoints found to validate
certificate serial number: 62D06172000000143FCC, subject name:
cn=CP-7962G-SEP002155554502,ou=EVVBU,o=Cisco Systems Inc.
%ASA-3-717027: Certificate chain failed validation. No suitable trustpoint was found to
validate chain.
Solution
Verify that all required certificates are imported into the ASA so that the TLS handshake will succeed.
Step 1
Determine which certificates are installed on the ASA by entering the following command:
hostname#
show running-config crypto
Additionally, determine which certificates are installed on the IP phones. See
Information from IP Phones, page 1-32
for information about checking the IP phone to determine if
it has MIC installed on it.
Step 2
Verify that the list of installed certificates contains all required certificates for the phone proxy.
See
Certificates Required by the Security Appliance for the Phone Proxy
, for
information.
Step 3
Import any missing certificates onto the ASA. See also
Importing Certificates from the Cisco UCM,
Problem
The phone proxy is not functioning. Initial troubleshooting uncovered the following errors in
the ASA syslogs:
%ASA-6-725001: Starting SSL handshake with client dmz:171.169.0.2/53097 for TLSv1
session.
%ASA-7-725010: Device supports the following 1 cipher(s).
%ASA-7-725011: Cipher[1] : RC4-SHA
%ASA-7-725008: SSL client dmz:171.169.0.2/53097 proposes the following 2 cipher(s).
%ASA-7-725011: Cipher[1] : AES256-SHA
%ASA-7-725011: Cipher[2] : AES128-SHA
%ASA-7-725014: SSL lib error. Function: SSL3_GET_CLIENT_HELLO Reason: no shared cipher
%ASA-6-725006: Device failed SSL handshake with dmz client:171.169.0.2/53097
Solution
the SSL encryption method might not be set correctly. Set the correct ciphers by completing
the following procedure:
Step 1
To see the ciphers being used by the phone proxy, enter the following command:
hostname#
show run all ssl
Step 2
To add the required ciphers, enter the following command:
hostname(config)#
ssl
encryption
The default is to have all algorithms available in the following order:
Содержание 5505 - ASA Firewall Edition Bundle
Страница 28: ...Glossary GL 24 Cisco ASA Series CLI Configuration Guide ...
Страница 61: ...P A R T 1 Getting Started with the ASA ...
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Страница 218: ...1 56 Cisco ASA Series CLI Configuration Guide Chapter 1 Managing Feature Licenses Feature History for Licensing ...
Страница 219: ...P A R T 2 Configuring High Availability and Scalability ...
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Страница 358: ...1 22 Cisco ASA Series CLI Configuration Guide Chapter 1 Information About Failover Failover Messages ...
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Страница 499: ...P A R T 2 Configuring Basic Settings ...
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Страница 533: ...P A R T 2 Configuring Objects and Access Lists ...
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Страница 601: ...P A R T 2 Configuring IP Routing ...
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Страница 845: ...P A R T 2 Configuring AAA Servers and the Local Database ...
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Страница 1054: ...1 26 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring AAA Rules for Network Access Feature History for AAA Rules ...
Страница 1060: ...1 6 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Web Cache Services Using WCCP Feature History for WCCP ...
Страница 1061: ...P A R T 2 Configuring Service Policies Using the Modular Policy Framework ...
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Страница 1093: ...P A R T 2 Configuring Application Inspection ...
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Страница 1333: ...P A R T 2 Configuring Connection Settings and QoS ...
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Страница 1448: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Threat Detection Configuration Examples for Threat Detection ...
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Страница 1475: ...P A R T 2 Configuring Modules ...
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Страница 1548: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the ASA CSC Module Feature History for the CSC SSM ...
Страница 1549: ...P A R T 2 Configuring VPN ...
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Страница 1592: ...1 42 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring IPsec and ISAKMP Supporting the Nokia VPN Client ...
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Страница 1796: ...1 6 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the PPPoE Client Using Related Commands ...
Страница 1965: ...P A R T 2 Configuring Logging SNMP and Smart Call Home ...
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Страница 1988: ...1 22 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Logging Feature History for Logging ...
Страница 2002: ...1 14 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring NetFlow Secure Event Logging NSEL Feature History for NSEL ...
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