1-36
Cisco ASA Series CLI Configuration Guide
Chapter 1 Configuring the Cisco Phone Proxy
Troubleshooting the Phone Proxy
PP: Client outside:192.168.10.5/49355 retransmitting request for Config file
SEP001562106AF3.cnf.xml.sgn
PP: opened 0x17ccde
PP: 192.168.10.5/49355 requesting SEP001562106AF3.cnf.xml.sgn
PP: Client outside:192.168.10.5/49355 retransmitting request for Config file
SEP001562106AF3.cnf.xml.sgn
PP: opened 0x17ccde
PP: 192.168.10.5/49355 requesting SEP001562106AF3.cnf.xml.sgn
PP: Client outside:192.168.10.5/49355 retransmitting request for Config file
SEP001562106AF3.cnf.xml.sgn
PP: opened 0x17ccde
Solution
Perform the following actions to troubleshoot this problem:
Step 1
Determine why the Cisco UCM is not responding to the TFTP request by performing the following
troubleshooting actions:
•
Use the Cisco UCM to ping the ASA inside interface when PAT is configured for the outside
interface so that the IP phone IP address is uses NAT for the ASA inside interface IP address.
•
Use the Cisco UCM to ping the IP phone IP address when NAT and PAT are not configured.
Step 2
Verify that the ASA is forwarding the TFTP request. Capture the packets on the interface between the
ASA and Cisco UCM. See
Debugging Information from the Security Appliance, page 1-28
.
IP Phone Does Not Respond After the Security Appliance Sends TFTP Data
Problem
When the ASA receives a TFTP request from the IP phone for the CTL file and forwards the
data to the IP phone, the phone might not see the data and the TFTP transaction fails.
The following errors appear in the debug output (
debug phone-proxy tftp
):
PP: Client outside:68.207.118.9/33606 retransmitting request for CTL file
CTLSEP001DA2B78E91.tlv
PP: opened 0x214b27a
PP: Data Block 1 forwarded from 168.215.146.220/20168 to 68.207.118.9/33606 ingress ifc
outside
PP: 68.207.118.9/33606 requesting CTLSEP001DA2B78E91.tlv
PP: Client outside:68.207.118.9/33606 retransmitting request for CTL file
CTLSEP001DA2B78E91.tlv
PP: 68.207.118.9/33606 requesting CTLSEP001DA2B78E91.tlv
PP: Client outside:68.207.118.9/33606 retransmitting request for CTL file
CTLSEP001DA2B78E91.tlv
Solution
Perform the following actions to determine why the IP phone is not responding and to
troubleshoot the problem:
Step 1
Verify that the ASA is forwarding the TFTP request by entering the following command to capture the
packets on the interface between the ASA and the IP phone:
hostname#
capture out interface outside
See the command reference for more information about using the
capture
command.
Step 2
If the IP phone is behind a router, the router might be dropping the data. Make sure UDP port forwarding
is enabled on the router.
Содержание 5505 - ASA Firewall Edition Bundle
Страница 28: ...Glossary GL 24 Cisco ASA Series CLI Configuration Guide ...
Страница 61: ...P A R T 1 Getting Started with the ASA ...
Страница 62: ......
Страница 218: ...1 56 Cisco ASA Series CLI Configuration Guide Chapter 1 Managing Feature Licenses Feature History for Licensing ...
Страница 219: ...P A R T 2 Configuring High Availability and Scalability ...
Страница 220: ......
Страница 358: ...1 22 Cisco ASA Series CLI Configuration Guide Chapter 1 Information About Failover Failover Messages ...
Страница 403: ...P A R T 2 Configuring Interfaces ...
Страница 404: ......
Страница 499: ...P A R T 2 Configuring Basic Settings ...
Страница 500: ......
Страница 516: ...1 16 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Basic Settings Monitoring DNS Cache ...
Страница 533: ...P A R T 2 Configuring Objects and Access Lists ...
Страница 534: ......
Страница 558: ...1 4 Cisco ASA Series CLI Configuration Guide Chapter 1 Information About Access Lists Where to Go Next ...
Страница 601: ...P A R T 2 Configuring IP Routing ...
Страница 602: ......
Страница 632: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Defining Route Maps Feature History for Route Maps ...
Страница 680: ...1 48 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring OSPF Feature History for OSPF ...
Страница 745: ...P A R T 2 Configuring Network Address Translation ...
Страница 746: ......
Страница 780: ...1 34 Cisco ASA Series CLI Configuration Guide Chapter 1 Information About NAT Where to Go Next ...
Страница 844: ...1 32 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Twice NAT Feature History for Twice NAT ...
Страница 845: ...P A R T 2 Configuring AAA Servers and the Local Database ...
Страница 846: ......
Страница 859: ...1 13 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring AAA Servers and the Local Database Configuring AAA ...
Страница 871: ...1 25 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring AAA Servers and the Local Database Configuring AAA ...
Страница 981: ...P A R T 2 Configuring Access Control ...
Страница 982: ......
Страница 994: ...1 12 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Access Rules Feature History for Access Rules ...
Страница 1028: ...1 34 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Management Access Feature History for Management Access ...
Страница 1054: ...1 26 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring AAA Rules for Network Access Feature History for AAA Rules ...
Страница 1060: ...1 6 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Web Cache Services Using WCCP Feature History for WCCP ...
Страница 1061: ...P A R T 2 Configuring Service Policies Using the Modular Policy Framework ...
Страница 1062: ......
Страница 1093: ...P A R T 2 Configuring Application Inspection ...
Страница 1094: ......
Страница 1191: ...P A R T 2 Configuring Unified Communications ...
Страница 1192: ......
Страница 1333: ...P A R T 2 Configuring Connection Settings and QoS ...
Страница 1334: ......
Страница 1370: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring QoS Feature History for QoS ...
Страница 1379: ...P A R T 2 Configuring Advanced Network Protection ...
Страница 1380: ......
Страница 1448: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Threat Detection Configuration Examples for Threat Detection ...
Страница 1474: ...1 18 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Filtering Services Monitoring Filtering Statistics ...
Страница 1475: ...P A R T 2 Configuring Modules ...
Страница 1476: ......
Страница 1504: ...1 28 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the ASA IPS Module Feature History for the ASA IPS module ...
Страница 1528: ...1 24 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the ASA CX Module Feature History for the ASA CX Module ...
Страница 1548: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the ASA CSC Module Feature History for the CSC SSM ...
Страница 1549: ...P A R T 2 Configuring VPN ...
Страница 1550: ......
Страница 1592: ...1 42 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring IPsec and ISAKMP Supporting the Nokia VPN Client ...
Страница 1612: ...1 20 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring L2TP over IPsec Feature History for L2TP over IPsec ...
Страница 1796: ...1 6 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring the PPPoE Client Using Related Commands ...
Страница 1965: ...P A R T 2 Configuring Logging SNMP and Smart Call Home ...
Страница 1966: ......
Страница 1988: ...1 22 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring Logging Feature History for Logging ...
Страница 2002: ...1 14 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring NetFlow Secure Event Logging NSEL Feature History for NSEL ...
Страница 2036: ...1 34 Cisco ASA Series CLI Configuration Guide Chapter 1 Configuring SNMP Feature History for SNMP ...
Страница 2059: ...P A R T 2 System Administration ...
Страница 2060: ......
Страница 2098: ...1 8 Cisco ASA Series CLI Configuration Guide Chapter 1 Troubleshooting Viewing the Coredump ...
Страница 2099: ...P A R T 2 Reference ...
Страница 2100: ......